Last Updated
Overview
Tevatel optimizes contact center efficiency through automated dialing, intelligent IVR, and native CRM integrations. Although reporting options are limited for some users, the software ensures seamless omnichannel engagement and reduces manual agent tasks. It is an ideal solution for mid-sized enterprises seeking to scale their global communication operations.
Overall Rating
Based on 2 users reviews
4.5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Tevatel Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is Tevatel?
Tevatel is a cloud-based communication platform that provides robust contact center and telephony solutions for small to large-scale enterprises. Accessible via web browsers, the software offers advanced tools like automated dialers and intelligent IVR systems. These features help businesses streamline outbound campaigns and automate inbound routing, leading to significantly higher agent productivity. By centralizing communication workflows in a digital environment, the platform enables organizations to scale operations efficiently while maintaining high levels of customer engagement.
How Much Does Tevatel Cost?
Tevatel pricing starts at $249/month for the Growth plan. This package includes 2,500 calling minutes, support for three agents, three concurrent calls, and access to the software's CRM and omnichannel capabilities. Further pricing tiers of the software are as follows:
- Scale - $399/month
- Enterprise – Custom pricing
In addition to the subscription fee, businesses switching to a new call center solution should expect industry-standard implementation costs. Based on industry benchmarks, account setup and telephony configuration typically range from $1,000 to $5,000, specialized training and agent onboarding from $500 to $3,000, and advanced AI add-ons (voice bots, chat bots, or WhatsApp API integrations) may add $2,000 to $15,000 depending on custom bot flows and conversation volume.
Disclaimer: The pricing is subject to change.
Tevatel Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is Tevatel For?
Tevatel software is ideal for a wide range of industries and sectors, including:
- Healthcare
- Hospitality and travel
- Salon, spa and wellness
- Food and beverage
- Logistics and delivery
- Real estate
- BFSI
Is Tevatel Right For You?
If you are seeking to revolutionize your communication infrastructure, Tevatel offers an elite enterprise-grade solution. It eliminates high operational costs and inefficient agent workflows through intelligent automation and natural AI voice interactions. The platform ensures high-quality security with verified ISO certification, providing a highly scalable environment for global growth.
Notable customers like IDP, The Hindu, and Metropolis rely on its robust architecture. It helps businesses improve operational consistency, enhance customer handling efficiency, and maintain smoother coordination across all call center interactions.
Still doubtful if Tevatel is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Tevatel Features
AI Voice Bot
The software utilizes advanced artificial intelligence to deliver natural-sounding voice responses that mimic human tonality and inflection. This feature ensures that automated calls remain engaging and professional while providing customers with a relatable experience.
Real-Time Supervisor Dashboard
The software provides a comprehensive live monitoring console that displays active call metrics and agent availability in real time. Managers use this tool to track service levels and make immediate staffing adjustments.
Advanced IVR Automation
This feature utilizes a sophisticated drag-and-drop builder to create multi-level interactive voice response menus without any coding. It empowers companies to route callers intelligently, reducing wait times and improving the overall customer journey.
Auto Dialing And Campaigns
Tevatel automates outbound calling processes through predictive and power dialing modes to maximize agent talk time. The software efficiently manages high-volume lead lists, enabling team members to spend more time closing potential sales.
Analytics And Performance Reports
The platform generates detailed data visualizations covering key performance indicators such as call resolution rates and agent efficiency. These insights enable leadership teams to identify operational bottlenecks and implement targeted training for staff members.
Pros And Cons of Tevatel
Pros
AI bots resolve high volumes of queries
Seamless native integrations with top CRMs
Advanced IVR improves customer journey flows
Cons
Depends heavily on stable internet connectivity
Customization may require technical support assistance
Tevatel Reviews
Total 2 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars50%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Salman
AZ accounting, 11-50 employees
Less than 6 months
“My opinion
Pros
Tevatel call center solution streamlines communication with efficiency and reliability. It enhances customer support, reduces response times, and offers seamless integration, helping teams deliver consistent, high-quality service experiences every day.
Cons
At times, Tevatel could improve response consistency and handle more complex queries with greater depth. A bit more customization and flexibility in features would enhance the overall experience further.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Vinod yadav
SAM Web Studio, 51-100 employees
Less than 6 months
“it was a great experience with Tevatel AI chat Bot
Pros
Tevatel AI Chat Bot delivers a smooth, intelligent, and user-friendly experience. It responds quickly, understands context well, and provides helpful, accurate information. Its design feels modern and reliable, making interactions effortless. Whether for support or learning, Tevatel AI stands out as a smart, efficient, and trustworthy digital assistant.
Cons
While Tevatel AI Chat Bot is generally effective, there are moments when responses feel slightly generic or lack deeper personalization. Occasionally, it may miss nuanced context in complex queries. Improving consistency in understanding detailed inputs and offering more tailored responses would make the overall experience even stronger and more engaging.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Tevatel offer an API?
Yes, Tevatel offers an API.
What other apps does Tevatel integrate with?
The software supports integration with multiple systems and platforms, such as Freshsales, Zapier, Zendesk, MailChimp, SAP, Freshdesk, and Pipedrive.
Who are the typical users of Tevatel?
Tevatel features support call centers and customer support teams. It is used by businesses in healthcare, hospitality and travel, salon, spa and wellness, food and beverage, logistics and delivery, real estate, and BFSI sectors.
Does Tevatel have a mobile app?
No, Tevatel does not currently offer a dedicated mobile app.
What language does Tevatel support?
The software is available in multiple languages, including English.
What level of support does Tevatel offer?
Tevatel provides support through phone, email, and contact form.
What types of pricing plans does Tevatel offer?
Tevatel offers three main tiers: Growth at $249/month, Scale at $399/month, and a Custom Enterprise plan for large-scale operations. Get in touch for a personalized Tevatel cost estimate.