Freshsales: Pricing, Free Demo & Features

Name: Freshsales
Rating: 4.2 (5 reviews)

Last Updated Sep 29, 2026

Overview

Freshsales brings contact management, deal pipelines, built-in calling, and Freddy AI into one workspace. Its lead data extraction can occasionally return incomplete results, which may lead to manual verification. For mid-market sales teams, the software helps support end-to-end sales workflows while providing built-in communication tools alongside manual data oversight.

Overall Rating

Based on 5 users reviews

4.2

All Reviews

Rating Distribution

Positive

80%

Neutral

20%

Negative

Starting Price

$11

per user per month

Product Snapshot

Freshsales Specifications

Contact Management
Lead Management
Opportunity Management
Sales Forecasting
Customer Communication Tracking
Email Integration
Customer Segmentation
Deal Pipeline Management
Customer Service/Support
Social Media Integration

View All Specifications

What Is Freshsales?

Freshsales is a cloud-based, AI-powered CRM built by Freshworks for sales teams at SMB and mid-market organizations. It consolidates contact management, deal pipeline tracking, built-in phone and email, sales sequences, workflow automation, and AI-driven lead scoring into one platform. The platform integrates natively with the broader Freshworks ecosystem, including Freshdesk, Freshchat, and Freshmarketer, so teams have a shared customer information across sales, support, and marketing.

What Is Freshsales Best For?

Freshsales stands out for its Freddy AI feature. Rather than requiring a separate lead scoring tool, Freshsales embeds AI-driven contact scoring, deal health signals, and next-best-action recommendations directly into the sales workflow. Reps can see which contacts show the higher engagement signals, and which deals are at risk of stalling. It suits mid-market sales teams that need AI prioritization built into their pipeline.

How Much Does Freshsales Cost?

Freshsales pricing starts at $11/user/month with the Growth plan which includes Kanban views, contact lifecycle stages, chat, email and phone, email templates, and custom fields. The vendor also offers a 21-day free trial with access to the CRM. Further pricing tiers include:

Pro - $47/user/month
Enterprise - $71/user/month

Beyond the base subscription, estimated additional costs may also include:

Implementation And Setup - Businesses should budget around $500–$5,000 one-time, depending on the CRM setup, configuration, data migration, and integrations required
Add-ons And Usage-Based Features - Businesses may incur $19–$49+/user/month for additional features such as Branded Documents and Freddy AI Agent, depending on the add-ons and usage.
Support, Maintenance, And Integration Upkeep - These costs can range from $0–$2,000+/year, depending on the level of support, maintenance, integration complexity, and ongoing services required

Users generally find the software's pricing competitive for the features included, particularly for smaller teams. However, some note that costs can increase as teams add users or move to higher tiers for advanced capabilities, making the overall expense less predictable for growing organizations.

Request a personalized Freshsales price quote today.

Disclaimer: The pricing is subject to change.

Freshsales Integrations

Freshsales integrates with numerous third-party tools, including:

How Does Freshsales Work?

Here is how you can access the platform and start managing your sales pipeline:

Log in to Freshsales and set up your contact and company records, either by importing a CSV file or syncing from Gmail or Outlook
Configure your deal pipeline with custom stages that reflect your sales process, using Kanban view for a visual overview of all active opportunities
Assign contact lifecycle stages to track where each prospect sits in the buyer journey, from new lead through to closed customer
Use Freddy AI's contact scoring to identify which leads show the highest engagement signals and prioritize outreach accordingly
Run sales sequences that automate multi-step email and call workflows for specific segments
Make, record, and log calls directly from the contact or deal record using built-in cloud telephony
Monitor deal health signals and next-best-action recommendations in the deal view to identify at-risk opportunities before they stall
Use the reporting dashboard to track pipeline performance, conversion rates, and team activity across the sales cycle

Request a free Freshsales demo to see the software in action.

Who Is Freshsales For?

The software caters to the needs of several sectors and industries, including:

Real estate
Information Technology (IT)
Healthcare
Transportation
Marketing and advertising

Freshsales Use Cases

Based on our analysis of Freshsales's current capabilities and verified user feedback, here are the scenarios where the platform performs the best:

Sales Teams Moving Off Spreadsheets Or A Legacy CRM

Teams tracking deals and contacts in spreadsheets, or running a legacy CRM with high implementation overhead, can find Freshsales to be a potential starting point. The 21-day full-feature trial and straightforward onboarding can reduce the initial setup requirements. The unified contact timeline (showing emails, calls, chats, and deal activity in one view) addresses fragmented communication records that are a common limitation of spreadsheet-based tracking.

Teams That Want Built-In Phone Without A Separate Dialer

Sales teams running high outbound call volumes typically add a third-party dialer to their CRM, which introduces a separate integration, a separate cost, and a sync delay between call logs and contact records. Freshsales provides built-in calling and automatic call logging, with call recording available as an additional capability, so reps can manage phone activity within the CRM. This suits teams where the phone is a primary outreach channel.

Organizations Already Using the Freshworks Ecosystem

Companies running Freshdesk for customer support or Freshchat for live chat can connect those tools natively to Freshsales. Shared customer records across support, sales, and marketing give sales reps visibility into a contact's support history before a call, and support agents can access deal context without a separate query to the sales team. This native data sharing is the primary reason teams already in the Freshworks ecosystem tend to choose Freshsales over a standalone CRM.

Mid-Market Teams That Need Multiple Pipelines And Territory Management

Sales teams running more than one product line, region, or go-to-market motion need pipeline infrastructure that keeps those contexts separate. The Pro plan supports multiple deal pipelines and territory management. This allows teams to run distinct sales motions — such as enterprise and SMB, or direct and channel — inside one Freshsales workspace with separate reporting and routing per pipeline.

Is Freshsales Right For You?

If your sales team needs an AI-powered CRM with built-in calling, email, and deal management at an accessible entry price, Freshsales is worth evaluating. It suits organizations that want a low-overhead platform they can deploy without a dedicated implementation team and value integration with other Freshworks products.

Freshsales meets ISO/IEC 27001, ISO/IEC 27701, SOC 2 Type II, SOC 3, and PCI DSS v4.0 standards and supports GDPR and CCPA requirements. It is used by more than 74,000 businesses worldwide, including TaylorMade, Databricks, Elsevier, Carrefour, RingCentral, McLaren, and the NHS. For growing teams, its plan structure scales through Enterprise, while additional Freddy AI Agent capacity can be purchased in session packs without changing plans.

Still not sure about Freshsales? Contact us at (661) 384-7070 so we can help you make an informed decision.

Freshsales Features

Built-In Cloud Telephony

Freshsales supports calling directly from the CRM, with automatic call logging, call recording, and voicemail drop. Users can make calls within the software and have call activity recorded against CRM records, reducing the need to maintain a separate dialer for supported calling workflows. Call recording may incur additional usage charges.

See How It Works

Sales Sequence

Freshsales software automates multi-step outreach using email and other sales activities. It also supports activity-based smart sequences and time-bound classic sequences, allowing teams to define conditions, templates, and delivery timelines for prospect follow-up. Sales sequences are available on the Pro and Enterprise plans.

See How It Works

Deal Pipeline Management

Freshsales supports customizable deal pipelines with configurable steps, stage probabilities, and Kanban views. Teams can create multiple pipelines for different sales processes, territories, or teams, with limits of one on Growth, 10 on Pro, and 25 on Enterprise. Rotten deal alerts highlight opportunities that have remained inactive beyond the configured threshold.

See How It Works

360-Degree Contact View

The platform provides an activity timeline that brings a contact's recorded interactions and activities into a single view. Reps can review email activity, website engagement, meetings, tasks, notes, and other recorded interactions when following up with a contact to give them more context.

See How It Works

Pros And Cons of Freshsales

A quick look at Freshsales's strengths and weaknesses to
help you decide if it's the right fit

Pros

Custom tagging simplifies privacy compliance audits
Permanent logs help meet strict data retention
Role access limits exposure of sensitive customer information

Cons

File exports may cause character corruption in text sometimes
Lacks pre-built privacy audit report templates

Freshsales Pricing

An overview of Freshsales pricing plans to help you
choose the best option for your team and budget.

Growth	Pro	Enterprise

Custom fields Chat, Email, and phone Basic workflows Kanban view Email templates Contact lifecycle stages	Everything in Growth, plus: Territory management Contact scoring Custom sales activities Sales sequences Deal insights Custom fields	Everything in Pro, plus: Sandbox Custom modules Forecasting insights Audit logs Field-level permissions

Disclaimer: The pricing details were last updated on Aug 28, 2026 from the vendor's website. Please contact us for a tailored pricing list.

Freshsales Reviews

Insights from real users on Freshsales’s features,
performance, and overall experience.

Total 5 reviews

4.2

All reviews are from verified customers

Rating Distribution

Stars

40%

Stars

40%

Stars

20%

Stars

Share your experience

Peter

Business Development Manager, 11-50 employees

5.0

October 2020

“The best of the best”

Pros

Full marks to all its features. Extremely user-friendly software. I love it

Cons

The current version has everything. I am very satisfied.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Luke

ActionVFX, 11-50 employees

3.0

August 2020

“It has a lot of customization options.”

Pros

We were able to develop a lot of cool things because of its open API.

Cons

It is a little heavy to run on devices.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Arya

Indy Vine, 1-10 employees

4.0

July 2020

“Well mannered”

Pros

Loved the customer support.

Cons

Glitched a few times.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 5 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Freshsales offer an API?

Yes, Freshsales offers API access.

What language does Freshsales support?

Freshsales supports multiple languages, including English, French, Italian, German, and Korean.

What other apps does Freshsales integrate with?

Freshsales integrates with Mailchimp, Freshdesk, HubSpot, Calendly, Shopify, Jira, Xero, and more.

Does Freshsales have a mobile app?

Yes, Freshsales offers mobile apps for both iOS and Android.

How much does Freshsales cost?

Freshsales price starts at $11/user/month for Growth, followed by Pro at $47/user/month, Enterprise at $71/user/month, and includes a 21-day free trial. Get in touch with us for a personalized Freshsales cost estimate.

Who are the typical users of Freshsales?

Freshsales is used by sales professionals working in real estate, Information Technology (IT), healthcare, transportation, marketing, and advertising.

What level of support does Freshsales offer?

Freshsales offers support via email, contact number, and live chat.

Overview

Overall Rating

Rating Distribution

Starting Price

$11

Product Snapshot

Freshsales Specifications

What Is Freshsales?

What Is Freshsales Best For?

How Much Does Freshsales Cost?

Freshsales Integrations

How Does Freshsales Work?

Who Is Freshsales For?

Freshsales Use Cases

Sales Teams Moving Off Spreadsheets Or A Legacy CRM

Teams That Want Built-In Phone Without A Separate Dialer

Organizations Already Using the Freshworks Ecosystem

Mid-Market Teams That Need Multiple Pipelines And Territory Management

Is Freshsales Right For You?

Freshsales Features

Pros And Cons of Freshsales

Pros

Cons

Freshsales Pricing

Growth

Pro

Enterprise

$11 per user per month

$47 per user per month

$71 per user per month

Freshsales Reviews

Frequently Asked Questions

Does Freshsales offer an API?

What language does Freshsales support?

What other apps does Freshsales integrate with?

Does Freshsales have a mobile app?

How much does Freshsales cost?

Who are the typical users of Freshsales?

What level of support does Freshsales offer?

What Is Freshsales?

What Is Freshsales Best For?

How Much Does Freshsales Cost?

Freshsales Integrations

How Does Freshsales Work?

Who Is Freshsales For?

Freshsales Use Cases

Sales Teams Moving Off Spreadsheets Or A Legacy CRM

Teams That Want Built-In Phone Without A Separate Dialer

Organizations Already Using the Freshworks Ecosystem

Mid-Market Teams That Need Multiple Pipelines And Territory Management

Is Freshsales Right For You?