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Overview
UNIVERGE BLUE helps hybrid teams manage business calling and collaboration with cloud voice, messaging, chatting, video meetings, and an integrated contact center. While the calling feature can be enhanced, its unified app supports productive communication across locations. Overall, it fits small to mid-sized businesses looking for a unified communications platform.
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Starting Price
Custom
UNIVERGE BLUE Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Reporting And Analytics
- CRM Integration
What Is UNIVERGE BLUE?
UNIVERGE BLUE is a cloud-based intelligent communications platform for businesses with teams working in the office, at home, or on-site. It combines a business phone system with video conferencing, messaging and chatting, file sharing and collaboration, and a cloud contact center. The contact center supports omnichannel inquiries with smart routing, agent context, and customer experience insights. UNIVERGE BLUE EXTEND connects voice, chat, video, and contact center tools with CRM, helpdesk, and other apps via integrations and APIs.
UNIVERGE BLUE Pricing
UNIVERGE BLUE Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is UNIVERGE BLUE For?
UNIVERGE BLUE is ideal for a wide range of industries and sectors, including:
- Education
- Finance
- Government
- Healthcare
- Legal
- Retail
Is UNIVERGE BLUE Right For You?
If you’re a business with teams spread across locations and want an integrated communications platform, UNIVERGE BLUE enables seamless work from anywhere. UNIVERGE BLUE meets industry standards such as HIPAA, ensuring controls and processes that reduce risk for cloud-stored data.
Trusted by organizations like Folkerson Communications and MDCOM, UNIVERGE BLUE may be a fit if compliance and data security are priorities and you want a single platform to support both remote and on-site teams.
Still doubtful if UNIVERGE BLUE software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
UNIVERGE BLUE Features
Hybrid Working
UNIVERGE BLUE supports hybrid working with cloud services that give teams one unified experience for calling, meetings, messaging, file sharing, backup, contact center workflows, and virtual events. The platform focuses on keeping employees productive across devices from the office, home, or on-site, while supporting workplace well-being and safety.
Video Conferencing
This feature helps organizations host large-scale online events with tools for presenting and interacting with attendees. The software supports one-click screen sharing, live audience Q&A, a presenter green room, and automated invitation and reminder emails. It accommodates up to 1,000 attendees and offers cloud recording options.
Dynamic Delivery
The software extends an existing NEC phone system with cloud-based voice through desktop and mobile apps. The platform supports collaboration across office and remote locations by combining calling with integrated video conferencing, chat, and file sharing and backup, creating a single communications experience for distributed teams.
Customer Experience
The platform supports contact center teams by improving handling and oversight of customer communications through agent and supervisor services. It is made for cloud-based deployments and uses ‘UNIVERGE BLUE PULSE’ artificial intelligence capabilities. It aims to help teams respond consistently and manage customer interactions across channels more reliably.
Pros And Cons of UNIVERGE BLUE
Pros
Easy to use and navigate
Unified app for calls, chat, meetings
Setup and implementation feel straightforward
Cons
Call connectivity may sometimes drop during conversations
Customer support response times may vary
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Frequently Asked Questions
Does UNIVERGE BLUE have a mobile app?
Yes, UNIVERGE BLUE offers a dedicated mobile app.
What level of support does UNIVERGE BLUE offer?
UNIVERGE BLUE offers support through phone and email.
What types of pricing plans does UNIVERGE BLUE offer?
UNIVERGE BLUE price is custom based, tailored to the organization’s specific requirements. Get a detailed UNIVERGE BLUE cost breakdown tailored to your specific requirements.
Does UNIVERGE BLUE offer an API?
Yes, UNIVERGE BLUE offers an API.
Who are the typical users of UNIVERGE BLUE?
UNIVERGE BLUE features are used by organizations across a wide range of industries and sectors, including finance, education, and government.
What language does UNIVERGE BLUE support?
UNIVERGE BLUE supports multiple languages, including English, Japanese, and Italian.
What other apps does UNIVERGE BLUE integrate with?
UNIVERGE BLUE integrates with multiple systems and platforms, including Oracle NetSuite, Salesforce, and SugarCRM software.