UNIVERGE BLUE

Pros

It covers all of our communication needs which makes it a really important part of how our business operates. The text messaging feature has been especially useful for both our clients and employees. Out of all the companies we've worked with, this has easily been one of the best and getting everything set up at the beginning was very easy.

Cons

An issue we do run into is that if the app stays idle for too long, we often have to fully close it and reopen it before inbound calls will come through. Some employees have also experienced connectivity problems.

Pros

This has been really simple to use and very helpful especially for chat, saving contacts and joining meetings.

Cons

One thing that's pretty frustrating is the group chat feature since you can only add a small number of members and it won't let you go beyond 10.

Pros

Having one platform that brings together messaging, calls, video conferencing and file sharing feels incredibly useful. It cuts down on constantly jumping between different apps which makes day to day communication much more efficient. The CRM integration is also done really well since it lets us see caller details during a call and helps us respond faster.

Cons

My only real complaint is that call quality can be inconsistent at times. There have been moments when calls dropped in the middle of a client conversation and sometimes the audio during conference calls was poor.