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Overview
VICIhost is an extensive calling and email handling tool that delivers fully featured call center hosting with inbound, outbound, and blended call handling. While the platform’s visual appearance may require some improvement, it features predictive dialing and advanced reporting for effective campaign management.
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Starting Price
Custom
VICIhost Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Reporting And Analytics
- Omnichannel Support
What Is VICIhost?
VICIhost is a cloud-based inbound and outbound platform that offers blended calls. It provides real-time call recording, skills-based routing, web-based agent phone, and multi-channel customer handling including email and chat. The platform delivers flexible agent management with shift enforcement, queue prioritization, and custom call dispositions. It also supports secure data handling, high-level encryption, and global compliance features, enabling businesses to maintain efficient, scalable, and fully regulated contact center operations.
VICIhost Pricing
VICIhost pricing varies according to the following plans:
- $1,000 initial server provisioning fee (also covers the 1st month of hosting)
- $500 server provisioning fee/additional server (covers the 1st month of hosting)
- $400/server/month hosting fee (after first month) plus cost of minutes
- ¢1.5/minute for outbound calls as well as inbound toll calls
- ¢2.8/minute for inbound toll-free calls
- $2.50/month/DID (Direct Inward Dial)
Disclaimer: The pricing is subject to change.
VICIhost Integrations
VICIhost software integrates with a wide range of apps, including:
- Zoho CRM software
- Zendesk
- WordPress
- Vtiger CRM
- TeamSupport software
- SugarCRM software
- Salesforce
Who Is VICIhost For?
VICIhost is suitable for the following businesses:
- Call centers
- Customer support departments
Is VICIhost Right For You?
VICIhost software is suitable for businesses aiming to scale contact center operations with remote agent capabilities and comprehensive call management. It provides predictive dialing, blended call handling, and web-based agent interfaces for efficient multi-channel support. The platform also delivers real-time reports, call recording, and queue management, while also ensuring secure data handling and compliance with regulations.
Still not sure if VICIhost is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
VICIhost Features
Inbound, Outbound, And Blended Call Handling
VICIhost handles inbound, outbound, and blended calls within a single web-based agent interface. It delivers seamless switching between call types without requiring agent logouts. VICIhost also simultaneously manages inbound email and website chat alongside phone calls.
Skill-Based Routing
The software enables skills-based routing for agents, assigning calls according to agent expertise and ranking. It prioritizes calls to ensure efficient handling by the most qualified agents. The platform also features queue management to maintain service levels and reduce customer wait times.
Call Recording
The system allows full call recording for all inbound, outbound, and blended sessions. It facilitates real-time listening and ‘Click-To-Listen' monitoring of ongoing calls. VICIhost also supports automatic storage and external transfer of recordings for compliance and quality control.
Scheduled Callbacks
The platform provides agent-only and any-agent scheduled callbacks to manage customer follow-ups. It delivers automated handling of callback times while maintaining campaign priorities. The system also optimizes agent availability and reduce missed opportunities.
Pros And Cons of VICIhost
Pros
Enables skills-based routing to assign calls to the most qualified agents
Supports web-configurable ‘IVRs’ and voicemail boxes
Allows remote agent login from any internet-connected computer
Enhancesfull call recording with real-time monitoring
Cons
The platform may offer limited offline functionality
It may offer limited mobile app accessibility
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Frequently Asked Questions
Does VICIhost offer an API?
Yes, VICIhost does offer an API.
What level of support does VICIhost offer?
VICIhost offers support through email and phone number.
Who are the typical users of VICIhost?
The typical users of VICIhost include businesses like call centers and customer support departments.
Does VICIhost have a mobile app?
No, VICIhost does not offer a mobile app.
What other apps does VICIhost integrate with?
VICIhost software integrates with a wide range of apps, including Zoho CRM software, Zendesk, WordPress, Vtiger CRM, TeamSupport software, SugarCRM software, Salesforce, and more.
What types of pricing plans does VICIhost offer?
The vendor offers customized pricing plans according to different business needs. It requires $1,000 initial server provisioning fee (also covers the 1st month of hosting), a $500 server provisioning fee/additional server (covers the 1st month of hosting), $400/server/month hosting fee (after first month) plus cost of minutes, ¢1.5/minute for outbound calls as well as inbound toll calls, ¢2.8/minute for inbound toll-free calls, and $2.50/month/DID (Direct Inward Dial). Get a customized VICIhost cost breakdown for your business today.
What language does VICIhost support?
VICIhost software supports English, Spanish, Greek, German, French, Italian, Polish, and more.