VICIhost: Pricing, Free Demo & Features

Name: VICIhost
Rating: 4.5 (2 reviews)

Last Updated Oct 16, 2026

Overview

VICIhost is an extensive calling and email handling tool that delivers fully featured call center hosting with inbound, outbound, and blended call handling. While the platform’s visual appearance may require some improvement, it features predictive dialing and advanced reporting for effective campaign management.

Overall Rating

Based on 2 users reviews

4.5

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

VICIhost Specifications

Interactive Voice Response (IVR)
Call Recording
Call Reporting And Analytics
Omnichannel Support
Predictive Dialing
Voicemail And Callback Management
Call Transfer And Conferencing
Call Routing
Cloud-Based Calling
Call Monitoring

View All Specifications

What Is VICIhost?

VICIhost is a cloud-based inbound and outbound platform that offers blended calls. It provides real-time call recording, skills-based routing, web-based agent phone, and multi-channel customer handling including email and chat. The platform delivers flexible agent management with shift enforcement, queue prioritization, and custom call dispositions. It also supports secure data handling, high-level encryption, and global compliance features, enabling businesses to maintain efficient, scalable, and fully regulated contact center operations.

VICIhost Pricing

VICIhost pricing varies according to the following plans:

$1,000 initial server provisioning fee (also covers the 1st month of hosting)
$500 server provisioning fee/additional server (covers the 1st month of hosting)
$400/server/month hosting fee (after first month) plus cost of minutes
¢1.5/minute for outbound calls as well as inbound toll calls
¢2.8/minute for inbound toll-free calls
$2.50/month/DID (Direct Inward Dial)

Get a VICIhost price customized to your business requirements and budget.

Disclaimer: The pricing is subject to change.

VICIhost Integrations

VICIhost software integrates with a wide range of apps, including:

Book a free VICIhost demo to explore/learn more about the integration arrangements.

Who Is VICIhost For?

VICIhost is suitable for the following businesses:

Call centers
Customer support departments

Is VICIhost Right For You?

VICIhost software is suitable for businesses aiming to scale contact center operations with remote agent capabilities and comprehensive call management. It provides predictive dialing, blended call handling, and web-based agent interfaces for efficient multi-channel support. The platform also delivers real-time reports, call recording, and queue management, while also ensuring secure data handling and compliance with regulations.

Still not sure if VICIhost is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.

VICIhost Features

Inbound, Outbound, And Blended Call Handling

VICIhost handles inbound, outbound, and blended calls within a single web-based agent interface. It delivers seamless switching between call types without requiring agent logouts. VICIhost also simultaneously manages inbound email and website chat alongside phone calls.

See How It Works

Skill-Based Routing

The software enables skills-based routing for agents, assigning calls according to agent expertise and ranking. It prioritizes calls to ensure efficient handling by the most qualified agents. The platform also features queue management to maintain service levels and reduce customer wait times.

See How It Works

Call Recording

The system allows full call recording for all inbound, outbound, and blended sessions. It facilitates real-time listening and ‘Click-To-Listen' monitoring of ongoing calls. VICIhost also supports automatic storage and external transfer of recordings for compliance and quality control.

See How It Works

Scheduled Callbacks

The platform provides agent-only and any-agent scheduled callbacks to manage customer follow-ups. It delivers automated handling of callback times while maintaining campaign priorities. The system also optimizes agent availability and reduce missed opportunities.

See How It Works

Pros And Cons of VICIhost

A quick look at VICIhost's strengths and weaknesses to
help you decide if it's the right fit

Pros

Enables skills-based routing to assign calls to the most qualified agents
Supports web-configurable ‘IVRs’ and voicemail boxes
Allows remote agent login from any internet-connected computer
Enhancesfull call recording with real-time monitoring

Cons

The platform may offer limited offline functionality
It may offer limited mobile app accessibility

VICIhost Reviews

Insights from real users on VICIhost’s features,
performance, and overall experience.

Total 2 reviews

4.5

All reviews are from verified customers

Rating Distribution

Stars

50%

Stars

50%

Stars

Share your experience

Amber M.

Mid Market, 51-100 employees

5.0

August 2024

“powerful calling tool”

Pros

It has been an outstanding tool and feels essential for any business that relies on inbound or outbound calling.

Cons

The system does look a bit outdated and giving it a more modern visual design would make the overall experience better.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Belinda R.

Entertainment, 1-10 employees

Less than a year

4.0

May 2024

“simple process”

Pros

Works really well with LinkedIn since all you have to do is click a button so the whole process feels very easy.

Cons

There are times when the email it provides isn't accurate.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 2 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Who are the typical users of VICIhost?

The typical users of VICIhost include businesses like call centers and customer support departments.

What other apps does VICIhost integrate with?

VICIhost software integrates with a wide range of apps, including Zoho CRM software, Zendesk, WordPress, Vtiger CRM, TeamSupport software, SugarCRM software, Salesforce, and more.

Does VICIhost have a mobile app?

No, VICIhost does not offer a mobile app.

What level of support does VICIhost offer?

VICIhost offers support through email and phone number.

What types of pricing plans does VICIhost offer?

The vendor offers customized pricing plans according to different business needs. It requires $1,000 initial server provisioning fee (also covers the 1st month of hosting), a $500 server provisioning fee/additional server (covers the 1st month of hosting), $400/server/month hosting fee (after first month) plus cost of minutes, ¢1.5/minute for outbound calls as well as inbound toll calls, ¢2.8/minute for inbound toll-free calls, and $2.50/month/DID (Direct Inward Dial). Get a customized VICIhost cost breakdown for your business today.

What language does VICIhost support?

VICIhost software supports English, Spanish, Greek, German, French, Italian, Polish, and more.

Does VICIhost offer an API?

Yes, VICIhost does offer an API.