MicroMain

Pros

The original was robust and adaptable. Nothing good about this downgrade.

Cons

Warning: If you value a functional preventive maintenance workflow, think twice before considering Micromain's "upgraded" platform. What our leadership thought was an upgrade has proven to be a significant downgrade that continues to hinder our operations. The Downgrade The new Micromain interface feels like a high school computer science project—barely functional would be a generous assessment. Where we once had a robust chronological list for tracking maintenance schedules across numerous assets, we now struggle with a clunky calendar system that: Takes an unreasonable amount of time to load Fails to reliably trigger preventive maintenance schedules Offers no preview function to verify scheduled tasks Operates inconsistently (our elevator bi-annual maintenance runs sporadically) Broken Reporting Module The reporting functionality—arguably the core feature of any CMMS—is completely broken. When requesting fixes, we're told additional consultation fees are required. This is particularly frustrating because: The reports worked perfectly in the original software Analytics features simply don't function Customer support is frequently unavailable Database Management Nightmare The transition from searchable SQL tables to "dynamic" pagination has been disastrous: Searching thousands of records now requires clicking "next" repeatedly Each page load adds 2+ minutes of wait time Drop-down menus don't allow multi-item filtering Records sometimes fail to populate in drop-downs Nothing is sortable like the previous version User Experience Disasters Settings don't save consistently (labor assignments, PM schedules, etc.) Save operations vary illogically across features Some fields require clicking a checkmark to save, others don't Record updates are unnecessarily complicated No intuitive workflow patterns My Experience After a full year of troubleshooting and working with support, basic functionality remains elusive. Our leadership switched to this "upgrade" without consulting the end-users, and we've been dealing with the consequences ever since. Final Thoughts Beyond the technical issues, the most concerning aspect is that a company would completely overhaul a working platform without adequate testing or user feedback. This represents more than unreliability—it shows a fundamental disregard for customer workflow. If you're considering Micromain's new platform, be prepared for: Unstable software performance Ineffective customer support No guarantee of continued functionality High costs for basic support Look elsewhere for your CMMS needs. The investment in this platform has been detrimental to our preventive maintenance operations.

Pros

Managing everything from creating a work order to closing it through the mobile app is super convenient and easy to use. The interaction with the platform feels smooth and userfriendly.

Cons

The system can be complex especially when using the analytics feature to create reports for task management. I have been using it for over two years and have not received support, or maybe I am just unaware of how to access it. It would be really helpful to have a dedicated channel with tutorial videos to get the most out of the software.

Pros

Great for tracking equipment usage and scheduling planned maintenance.

Cons

The UX/UI definitely needs improvement. It is not something our field technicians can easily pick up and it requires a lot of backend support.