Last Updated
Overview
JustCall is a cloud phone system that transforms your business communications. It assists users in making and receiving calls, managing messages, and tracking performance. While some integrations are complicated, it's excellent for effectively training team members. JustCall empowers users to take control of their communication and elevate customer experience.
Overall Rating
Based on 12 users reviews
4.7
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
JustCall Specifications
- Real-Time Communication
- File Sharing & Management
- Document Management
- Task & Project Management
What Is JustCall?
JustCall is a powerful and advanced cloud-based phone system structured to streamline communication for wide-ranging businesses. It comes with robust features such as call forwarding, analytics, and seamless integrations that make it an excellent choice for teams wanting to improve productivity and customer support. JustCall is particularly beneficial for sales and support teams, offering easy scalability and intuitive design.
JustCall Pricing
JustCall price is available in three categories with separate plans, as detailed below:
BASE SUITE
- Essentials: $29/user/month (Billed monthly)
- Team: $39/user/month (Billed monthly)
- Pro: $69/user/month (Billed monthly)
- Business: Customized pricing
AI SUITE
- Team Plus: $69/user/month (Billed monthly)
- Pro Plus: $109/user/month (Billed monthly)
- Business Plus: Customized pricing
SALES SUITE
- ReachMax: Custom pricing
- ReachMax Plus: Custom pricing
Disclaimer: The pricing is subject to change.
JustCall Integrations
JustCall has integration arrangements with over 100 apps; some of the renowned ones are mentioned below:
- HubSpot
- Salesforce
- Zapier
- Zendesk
- Intercom
- Slack
- Monday.com
Who Is JustCall For?
JustCall is structured for sales, customer support, customer success, IT & operations, lead generation, marketing, recruitment, and dispatch teams. Moreover, it is successfully used by businesses in Real Estate, Education, Healthcare, Financial Services, Software & Technology, and Retail industries/sectors.
Is JustCall Right For You?
JustCall software is the perfect option for someone who is looking to enhance team communication, boost productivity, and simplify call management. JustCall offers the flexibility and power needed for modern businesses, no matter whether their user is handling inbound or outbound calls.
Still confused about whether JustCall is the right option? Connect with our professional customer support team at (661) 384-7070 for further assistance.
JustCall Features
AI Voice Agent
This powerful feature uses human-like AI to handle your incoming calls 24/7. It qualifies leads, answers queries, and books meetings, helping free up your team to focus on closing deals without missing any opportunities.
Inbound Contact Center
This robust feature streamlines your customer support with real-time data, automated call handling, and AI-driven insights. It ensures seamless customer experiences through voice, SMS, and WhatsApp, boosting satisfaction while efficiently managing high call volumes.
Sales Dialer
This essential feature automates dialing, helping sales teams connect faster, book more meetings, and reduce busy work. With smart campaigns, real-time scripts, and AI-driven insights, it drives better sales conversations and maximizes productivity effortlessly.
Advanced Analytics
This feature empowers you with real-time call data and performance metrics. It helps optimize agent training, enhance customer interactions, and track key metrics like call resolution and customer sentiment to elevate call center efficiency and satisfaction.
Automated Call Distribution (ACD)
This important feature efficiently routes incoming calls to the right team members, reducing wait times and ensuring quick responses. It integrates smoothly with your existing tech setup, streamlining operations and enhancing overall communication efficiency.
Pros And Cons of JustCall
Pros
Excellent for team member training
Reliable call recording and analytics
Ability to make multiple calls
Automatic time-zone feature for calls
Cons
Mobile app gets slow at times, according to some software users
Complicated setup for some integrations
Missing call transcription view options
JustCall Reviews
Total 12 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars33%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Marketing and Advertising, 51-100 employees
Less than a year
“Enjoying the SMS experience”
Pros
We have recently integrated JustCall to automate our SMS workflows at HIE and the experience has been truly transformative. Managing client communications can take up a lot of time, but JustCall has streamlined the entire process. Its automation features have improved our efficiency while still allowing us to keep a personal touch with each message. From scheduling follow ups to handling bulk messages, JustCall gives us the flexibility to customize and optimize our communication strategy. The platform is intuitive, and its features are tailored to meet our specific needs. Plus the analytics have been crucial in helping us adjust our approach to increase engagement.
Cons
One challenge we face at HIE is locating specific SMS messages. With so many messages coming in, it can feel like searching for a needle in a haystack! We love the automation that JustCall provides, but searching for a particular message can be a hassle, especially when dealing with numerous conversations. It's like scrolling through an endless list of texts! A more efficient search function would really help us out.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Automotive, 101-500 employees
Less than a year
“JustCall is easy to use”
Pros
As a new user, I find it very easy to use. The navigation is smooth, and the settings are simple to understand.
Cons
It only lags occasionally, though that might be due to my internet connection.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 11-50 employees
Less than 6 months
“Its very efficient and user-friendly”
Pros
It's a simple-to-use app that combines several communication methods in one place. The call recording feature is especially useful.
Cons
Making a 3-way calls can be a bit tricky sometimes, but aside from that, everything works well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
What level of support does JustCall offer?
JustCall offers phone, live chat, email/helpdesk, FAQs/forums, and knowledge base support.
Who are the typical users of JustCall?
Typical users of JustCall are teams in customer support, sales, IT & operations, Customer Success, lead generation, recruitment, marketing, and dispatch in software & technology, real estate, financial services, education, healthcare, and retail industries/sectors.
What types of pricing plans does JustCall offer?
JustCall cost offers three pricing categories, i.e., the Base Suite category includes Essentials at $29/user/month, Team at $39/user/month, Pro at $69/user/month, and Business with customized pricing. AI Suite category offers Team Plus at $69/user/month, Pro Plus at $109/user/month, and Business Plus with customized pricing. Lastly, the Sales Suite category offers ReachMax and ReachMax Plus, both with custom pricing.
What other apps does JustCall integrate with?
JustCall integrates with a wide range of apps, including Slack, Monday.com, Salesforce, HubSpot, Zendesk, Intercom, and Zapier.
What language does JustCall support?
JustCall supports only the English language.
Does JustCall have a mobile app?
Yes, JustCall has a mobile app for Android and iOS users.
Does JustCall offer an API?
Yes, JustCall offers an API.