Last Updated
Overview
Userpilot is a product growth platform that accelerates user activation, enhances feature adoption, and drives expansion revenue. It streamlines onboarding, collects user feedback, and provides actionable insights. Despite some integration limitations, the platform's intuitive design and powerful automation are key to maximizing engagement and retention.
Overall Rating
Based on 13 users reviews
4.3
Rating Distribution
Positive
85%
Neutral
15%
Negative
0%
Starting Price
Custom
Userpilot Specifications
- Integration with Other Tools
- Feedback Management
- Automation & Workflow
- Mobile Accessibility
What Is Userpilot?
Userpilot software is a cloud-based platform designed to enhance product adoption and customer onboarding through personalized user interface (UI) modifications and automated behavior-driven triggers. Businesses can segment users based on attributes or in-app events and create multilingual walkthroughs, tips, or hints. The software enables A/B (split) testing, milestone tracking, and engagement analytics while supporting net promoter score (NPS) surveys, custom triggers, and staging previews to optimize the user experience and measure satisfaction effectively.
Userpilot Pricing
The Userpilot pricing model helps achieve product growth goals, boost user engagement with targeted nudges, and scale feedback analysis effortlessly. It offers three efficient plans, including:
- Starter: From $299/month
- Growth: From $799/month (paid annually)
- Enterprise: Custom quote
Disclaimer: The pricing is subject to changes.
Userpilot Integrations
Userpilot supports integrations with various platforms, including:
Who Is Userpilot For?
Userpilot caters to professionals across various teams, including:
- Product Management
- Customer Success and Support
- Product Marketing
- Growth
- UX and Design
- Engineering
Is Userpilot Right For You?
Userpilot empowers growth, product, and marketing teams with powerful insights and actionable data to drive product adoption. With its intuitive low-code tools, teams can track feature usage, analyze user behavior, and deliver highly targeted in-app experiences. Advanced product analytics, in-app engagement, and session replays provide deep insights, uncovering friction points and empowering users to make informed decisions for enhanced activation and retention.
Still unsure about Userpilot? Get in touch with our customer support team at (661) 384-7070 for further guidance.
Userpilot Features
User Onboarding
Userpilot simplifies onboarding by guiding new users through the software while introducing existing users to new features contextually. The platform reduces time-to-value and enhances adoption with seamless in-app walkthroughs and interactive experiences.
Product Analytics
The solution provides deep insights into user behavior throughout the product journey. Userpilot enables teams to generate custom reports, track key metrics, and uncover actionable insights to optimize engagement, retention, and overall product performance.
User Feedback
Userpilot captures and analyzes feedback at scale through contextual microsurveys. It helps teams understand user sentiment, measure satisfaction, and make data-driven improvements to enhance experience and feature adoption effectively.
Session Replay
Userpilot records user sessions with a privacy-first approach, allowing teams to identify friction points, fix confusing UI elements, and detect bugs. It enhances usability by providing real-time behavioral insights for continuous product refinement.
Userpilot For Mobile
The platform enables mobile-first UI patterns for onboarding, surveys, and product metric tracking on native mobile applications. Userpilot delivers seamless in-app experiences while capturing valuable insights to enhance mobile engagement and retention.
Pros And Cons of Userpilot
Pros
Custom flows based on user segments and behavior
User-friendly interface, enabling users to create engagement sequences
Easy-to-use templates for onboarding and feature updates
Flexible software with a streamlined sales process
Cons
Limited native analytics capabilities, requiring third-party integrations
Lacks built-in project management features
Userpilot Reviews
Total 13 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars54%
4
Stars31%
3
Stars8%
2
Stars8%
1
Stars0%
Share your experience
Computer Software, 11-50 employees
More than a year
“Best for goal-driven tours”
Pros
It was really easy for my team to start using Userpilot. We were up and running quickly and we saw results pretty fast. The best part is how customizable it is, it feels like it's part of our product and we can use it for different goals like user onboarding, engagement, conversions or guided tours for training.
Cons
It could definitely be more customizable and use AI technologies to help create better experiences. It'd be great if there were more templates and while creating flows, it could offer best practices and suggestions to help improve. Analytics could also be more insightful, showing what's working and what's not along with tips on how to improve.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Information Technology and Services, 11-50 employees
More than a year
“Easy to pick up & use”
Pros
Userpilot is super easy to use. I can create onboarding flows for new features in no time and if a developer had to do it, it would take over a week. It's also really simple to create spotlight features.
Cons
I've noticed that sometimes when I create flows on Userpilot, the interface hangs and takes a bit longer to load. A few times, it even eats up my RAM which is annoying.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Research, 51-100 employees
More than a year
“Simple to set up”
Pros
I can now design the perfect onboarding process for our users, thanks to all the essential onboarding tools Userpilot offers. The customer service is excellent too. Whenever I run into a problem, they respond quickly with really helpful solutions. Plus, the interface is so user-friendly that even beginners can create and share their own engagement sequences.
Cons
When it comes to analytics, this isn't the best. I have to rely on integrations if I want to get the most out of my customer data. Unfortunately, there aren't many integration options available but if I stick with tools like Amplitude, Google Analytics, HubSpot and Segment, I'm good to go.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
10
Functionality
9
Frequently Asked Questions
What other apps does Userpilot integrate with?
Userpilot supports integrations with various platforms, including Google Analytics, Intercom, Mixpanel, HubSpot, Salesforce, Zendesk, Segment, and Amplitude.
Does Userpilot offer an API?
Yes, Userpilot offers API access.
Does Userpilot have a mobile app?
Userpilot does not have a standalone mobile app, but it does support mobile app onboarding and engagement through its mobile SDKs for iOS and Android.
What language does Userpilot support?
Userpilot supports English.
What level of support does Userpilot offer?
Userpilot provides support through a knowledge base, in-app guidance, and email assistance.
Who are the typical users of Userpilot?
Userpilot serves professionals across multiple teams, including product management, customer success and support, product marketing, growth, UX and design, marketing, and engineering.
What types of pricing plans does Userpilot offer?
Userpilot cost starts at $299/month for the Starter plan, $799/month (annual billing) for the Growth plan, and offers custom pricing for the Enterprise plan. A free trial is available and you can request a detailed price analysis.