Userpilot

Userpilot

13 Review(s)

Overview

Userpilot is a product growth platform that accelerates user activation, enhances feature adoption, and drives expansion revenue. It streamlines onboarding, collects user feedback, and provides actionable insights. Despite some integration limitations, the platform's intuitive design and powerful automation are key to maximizing engagement and retention.

Overall Rating

Based on 13 users reviews

4.3

Rating Distribution

Positive

85%

Neutral

15%

Negative

0%

Starting Price
Custom

Userpilot Specifications

Integration with Other Tools

Feedback Management

Automation & Workflow

Mobile Accessibility

View All Specifications

What Is Userpilot?

Userpilot software is a cloud-based platform designed to enhance product adoption and customer onboarding through personalized user interface (UI) modifications and automated behavior-driven triggers. Businesses can segment users based on attributes or in-app events and create multilingual walkthroughs, tips, or hints. The software enables A/B (split) testing, milestone tracking, and engagement analytics while supporting net promoter score (NPS) surveys, custom triggers, and staging previews to optimize the user experience and measure satisfaction effectively.

Userpilot Pricing

The Userpilot pricing model helps achieve product growth goals, boost user engagement with targeted nudges, and scale feedback analysis effortlessly. It offers three efficient plans, including:

  • Starter: From $299/month
  • Growth: From $799/month (paid annually)
  • Enterprise: Custom quote
Users can start with a 14-day free trial and request a Userpilot price analysis quote to learn more.

Disclaimer: The pricing is subject to changes.

Userpilot Integrations

Userpilot supports integrations with various platforms, including:

Schedule a Userpilot demo to learn more about its integration.

Who Is Userpilot For?

Userpilot caters to professionals across various teams, including:

  • Product Management
  • Customer Success and Support
  • Product Marketing
  • Growth
  • UX and Design
  • Engineering

Is Userpilot Right For You?

Userpilot empowers growth, product, and marketing teams with powerful insights and actionable data to drive product adoption. With its intuitive low-code tools, teams can track feature usage, analyze user behavior, and deliver highly targeted in-app experiences. Advanced product analytics, in-app engagement, and session replays provide deep insights, uncovering friction points and empowering users to make informed decisions for enhanced activation and retention.

Still unsure about Userpilot? Get in touch with our customer support team at (661) 384-7070 for further guidance.

Userpilot Features

Userpilot simplifies onboarding by guiding new users through the software while introducing existing users to new features contextually. The platform reduces time-to-value and enhances adoption with seamless in-app walkthroughs and interactive experiences.

See How It Works

The solution provides deep insights into user behavior throughout the product journey. Userpilot enables teams to generate custom reports, track key metrics, and uncover actionable insights to optimize engagement, retention, and overall product performance.

See How It Works

Userpilot captures and analyzes feedback at scale through contextual microsurveys. It helps teams understand user sentiment, measure satisfaction, and make data-driven improvements to enhance experience and feature adoption effectively.

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Userpilot records user sessions with a privacy-first approach, allowing teams to identify friction points, fix confusing UI elements, and detect bugs. It enhances usability by providing real-time behavioral insights for continuous product refinement.

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The platform enables mobile-first UI patterns for onboarding, surveys, and product metric tracking on native mobile applications. Userpilot delivers seamless in-app experiences while capturing valuable insights to enhance mobile engagement and retention.

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Pros And Cons of Userpilot

Pros

  • Custom flows based on user segments and behavior

  • User-friendly interface, enabling users to create engagement sequences

  • Easy-to-use templates for onboarding and feature updates

  • Flexible software with a streamlined sales process

Cons

  • Limited native analytics capabilities, requiring third-party integrations

  • Lacks built-in project management features

Userpilot Reviews

Total 13 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

54%

4

Stars

31%

3

Stars

8%

2

Stars

8%

1

Stars

0%

Share your experience

F

Fernando

Computer Software, 11-50 employees

More than a year

4.0
August 2023

Best for goal-driven tours

Pros

It was really easy for my team to start using Userpilot. We were up and running quickly and we saw results pretty fast. The best part is how customizable it is, it feels like it's part of our product and we can use it for different goals like user onboarding, engagement, conversions or guided tours for training.

Cons

It could definitely be more customizable and use AI technologies to help create better experiences. It'd be great if there were more templates and while creating flows, it could offer best practices and suggestions to help improve. Analytics could also be more insightful, showing what's working and what's not along with tips on how to improve.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

R

Rajeesh

Information Technology and Services, 11-50 employees

More than a year

4.0
March 2023

Easy to pick up & use

Pros

Userpilot is super easy to use. I can create onboarding flows for new features in no time and if a developer had to do it, it would take over a week. It's also really simple to create spotlight features.

Cons

I've noticed that sometimes when I create flows on Userpilot, the interface hangs and takes a bit longer to load. A few times, it even eats up my RAM which is annoying.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

A

Atour

Research, 51-100 employees

More than a year

5.0
November 2022

Simple to set up

Pros

I can now design the perfect onboarding process for our users, thanks to all the essential onboarding tools Userpilot offers. The customer service is excellent too. Whenever I run into a problem, they respond quickly with really helpful solutions. Plus, the interface is so user-friendly that even beginners can create and share their own engagement sequences.

Cons

When it comes to analytics, this isn't the best. I have to rely on integrations if I want to get the most out of my customer data. Unfortunately, there aren't many integration options available but if I stick with tools like Amplitude, Google Analytics, HubSpot and Segment, I'm good to go.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

10

Functionality

9

Frequently Asked Questions

Userpilot supports integrations with various platforms, including Google Analytics, Intercom, Mixpanel, HubSpot, Salesforce, Zendesk, Segment, and Amplitude.

Yes, Userpilot offers API access.

Userpilot does not have a standalone mobile app, but it does support mobile app onboarding and engagement through its mobile SDKs for iOS and Android.

Userpilot supports English.

Userpilot provides support through a knowledge base, in-app guidance, and email assistance.

Userpilot serves professionals across multiple teams, including product management, customer success and support, product marketing, growth, UX and design, marketing, and engineering.

Userpilot cost starts at $299/month for the Starter plan, $799/month (annual billing) for the Growth plan, and offers custom pricing for the Enterprise plan. A free trial is available and you can request a detailed price analysis.