"Softwarefinder" logo
icon-search
Concur

Concur

Last Updated

Key Takeaways

Generated from the text of customer reviews

Concur has spending management capabilities and unifies travel booking, expense reporting, and accounts payable into one platform. It is used by finance leaders, AP teams, HR and IT admins, and traveling employees are their primary users. Users praise its automation depth and integration breadth with ERP and card systems. The most recurring negative sentiment is a dated, click-heavy interface with slow page loads. Recently Concur has migrated Renfe rail content from the old Direct Connect integration to Trainline for future bookings.

Our Verdict

Concur comes with pre-built connectors and native SAP integration. Its AI models are trained using a large expense dataset. Pricing can start at a lower level but may increase as a company adds users and services. The full cost is usually not clear without a custom quote. Concur is a better fit for large multinational companies and SAP-based organizations that need detailed expense management and compliance controls. Smaller or growing companies that want a simple interface and quick setup may find it less suitable.

Concur Specifications

  • Financial Reporting
  • Invoice Management
  • Expense Tracking
  • Audit Trails

Concur Features

Concur Expense

Concur Expense captures receipts through its mobile app and email along with corporate card feeds. OCR extracts details from receipts and policy checks review expenses before submission. The software can also connect with financial systems to support expense reconciliation.

See How It Works
Concur Travel

An AI-guided booking experience powered by Joule is trained on an organization's specific travel policies. It offers broad supplier content and the flexibility to work with many travel management companies (TMCs) and global distribution systems (GDSs), rather than a single locked-in provider.

See How It Works
Concur Invoice

Concur Invoice supports accounts payable through purchase order matching and approval routing. It can flag duplicate or incorrect payments before they are processed. Finance teams can also view cash flow information alongside travel and expense data.

See How It Works
Analytics And Intelligence

Concur features consultative intelligence and analytics products that provide reporting and data-driven insight across travel, expense, and invoice spend; it also has a Data Delivery Service for organizations needing raw data flow into external Business Intelligence tools.

See How It Works
Corporate Card Integration

The tool can import transactions from linked corporate cards and match them with receipts automatically. Finance teams can view spending data as transactions come in without having to reconcile each transaction manually.

See How It Works
Compliance And Policy Controls

The platform allows organizations to configure spending policies by expense category, amount, geography, or employee group. It also routes expense reports through configurable approval hierarchies and flags out-of-policy expenses before submission.

See How It Works

Pros And Cons of Concur

Pros

  • Simplifies expense reporting with automated receipt and expense tracking

  • Makes receipt uploads quick through mobile and Easy Upload

  • Centralizes travel booking, expenses, and reimbursement workflows

  • Integrates corporate cards to reduce manual expense entry

  • Provides clear expense approval and reimbursement tracking

Cons

  • Receipt uploads and some workflows can load slowly

  • Having complex expense reports can require multiple steps to complete

  • Receipt scanning can sometimes extract tax or totals incorrectly

Concur Pricing

Base

Plus

Premium

  • Unlimited users

  • Spend process automation

  • Company spend management

  • Policy compliance controls

  • Customizable administrator controls

  • Analytics and reporting

  • Employee reimbursement management

  • User-friendly interface

  • Unlimited users

  • Enhanced AI capabilities with Joule

  • Automated receipt capture with ExpenseIt

  • User Support Desk

  • Advanced reporting

  • AI-powered expense management

  • Business travel management with Concur Travel

  • Direct travel supplier booking

  • Personalized AI travel recommendations

  • Country-specific travel configurations

  • Cross-channel travel spend visibility

  • 24/7 expert support

  • Advanced spend intelligence

  • Additional premium capabilities

Disclaimer: The pricing details were last updated on Aug 18, 2026 from the vendor's website. Please contact us for a tailored pricing list.

Concur Reviews

Total 50 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

24%

3

Stars

10%

2

Stars

2%

1

Stars

0%

Share your experience

M

Matt

Marketing, 500+ employees

Less than a year

3.0
July 2024

“clunky but did the job”

Pros

It got the job done but had a poor user experience. Overall, it allowed me to book travel.

Cons

The user experience is incredibly poor, giving me the impression that it's trapped in the early 2000s. It feels outdated and clunky, lacking the modern, streamlined design I expect from contemporary software. This outdated feel makes it frustrating and inefficient to use.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

6

J

Jane

Real Estate, 101-500 employees

More than a year

5.0
July 2024

“Expense Manager in Real Estate Industry”

Pros

SAP Concur eliminates fraud by automatically managing travel and expense spending.

Cons

SAP Concur has never been a problem in my job.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Busola

Retail, 500+ employees

More than a year

5.0
June 2024

“Expense management at its best”

Pros

I love how I can upload evidence of incurred expenses and appreciate the overall flexibility and agility of SAP.

Cons

I have yet to encounter a show-stopper when using SAP Concur.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

View All 50 Reviews

Frequently Asked Questions

Who are the typical users of Concur?

Finance leaders, AP teams, HR and IT leaders, and traveling employees, primarily at large multinational enterprises, plus a dedicated small-business track.

What language does Concur support?

Concur mainly supports English.

Does Concur have a mobile app?

Yes. A mobile app supports receipt capture, travel booking, and expense submission.

What types of pricing plans does Concur offer?

It offers three tiers: Base (~$7/expense report), Plus (~$11/expense report), and Premium (custom quote). Pricing scales with contract volume, and add-ons are priced separately. Contact us to get a Concur cost quote.

What other apps does Concur integrate with?

It connects with SAP and ADP along with NetSuite and QuickBooks. Other available connections include Xero and Workday along with Sage and Egencia and Microsoft Teams. Open APIs are also available for custom connections.

Does Concur offer an API?

Yes. Open APIs are available for developers building custom integrations beyond the pre-built connectors.

What level of support does Concur offer?

Support varies by plan — Base and Plus include standard support channels, while Premium includes 24/7 expert support. Additional paid support tiers (Concur Essential Care, Select Care, Advanced Care) are available as add-ons.

How long does the implementation of Concur take?

Implementation time depends on the number of entities and countries along with the currencies and ERP connections involved. Larger setups can take six months or longer according to independent analysis.

What is Joule?

Joule is SAP Concur's agentic AI assistant, trained on an organization's own travel and spend policies, embedded across the Concur Expense, Travel, and Invoice product lines.