Constant Contact is an online marketing and email services provider designed to help nonprofit organizations and small/independent businesses by providing them with a variety of intuitive and adaptable marketing applications to help them grow and nurture their client base. Services offered include email marketing, social campaigns and reporting, event marketing, survey management, and offer management, all of which are available as independent services as well as part of an integrated suite known as the Constant Contact Toolkit. Hundreds of customizable email templates with drag-and-drop elements are available as well as real-time reporting features to track email opens, clicks, forwards, social shares and many more.

The email marketing solution allows companies to import client data from spreadsheets or email services, such as Gmail and Microsoft Outlook. It allows users to personalize email sign-up forms and embed them on web pages or Facebook and other social media platforms to capture new leads and build email lists.

Pricing: Email (starting at $20/month), and Email Plus (starting at $45/month). Variation in pricing is based on the number of email contacts in an account. Discounts are available with upfront payment for six months (10%) or 12 months (15% off).

USP: users can extend their reach and track real-time progress with seamless social media integration. Advanced tools to design professional-looking emails Low monthly prices.

Support: free coaching, online and in-person seminars, and training is offered. Support can be reached through phone, email, tutorials, and customers community.

Things Customers like: easy to use and user-friendly, customizable templates and drag-and-drop editing. affordable Email Marketing solution practically pays for itself with free coaching plus online and local education from small business experts.

Things Customers do not like: Pricing for newsletter tools are very high compared to other vendors. Many advanced and intuitive features offered by competitors are not available. Only basic automation features are offered.

Constant Contact


Constant Contact reviews

Overall Rating

10 Reviews

Excellent
50%
Good
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Average
20%
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Terrible
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Ashley

CERT International

2-10 employees

August 2019

Reaching donors was never easier

Pros:
From recruiting team members for upcoming projects, the ability to send videos, the choice to pick your own from the ever-growing gallery of layouts to sending out mass emails, Constant Contact does it all. Their customer support and tech staff have been consistently helpful throughout our journey with the solution. What’s more, it also supports integration with Donor Perfect.

Cons:
I love everything about Constant Contact. Especially the email preview feature which lets me see what the end result will look like. What a wonderful concept!

Andrew

Manderley On The Green

11-50 employees

August 2019

Great email marketing tool

Pros:
Our experience with Constant Contact has been spotless and just brilliant. The user interface is very neatly designed, navigation through the whole system is very convenient. Creating campaigns, storing, copying and monitoring them has never been easier. It allows you to segment customers into email lists based on their demographics and other information, which helps us target our emails a lot better. Highly comprehensive and useful reporting and statistics are provided for each campaign. GREAT tech support staff too.

Cons:
There isn’t sufficient availability of images and email templates for different types of events.

Kara

CMDance

2-10 employees

August 2019

great platform to connect with audience

Pros:
Constant Contact is really simple to use with so many useful functions. It has been beneficial in connecting our audience with the events we have coming up. I particularly love the cross-posting to Facebook.

Cons:
I wish they had spell check and link checking tools to proofread your content

Amy

Amy's Sweet Treats

1 employee

August 2019

great solution for entrepreneurs

Pros:
CC is a great platform to connect with your customers and promote your business. it allows me to schedule my posts from newsletters and keep up a presence effortlessly.

Cons:
I have no complaints with Constant Contact so far. works like a dream.

Katy

Farm & Ranch Publishing, L.L.C.

2-10 employees

August 2019

better than our current solution

Pros:
The email templates are very well designed. a reliable, simple and straight forward solution.

Cons:
the design tools sometimes exhibited malfunctions but no major issues.

Jed

LifeHouse Denver Church

2-10 employees

August 2019

dated and aged

Pros:
Constant Contact offers much ease of use but the functions it offers are now dated and need advancement so we have switched to a competitor vendor.

Cons:
They started off really well but the internet world keeps evolving with ever new trends and shifts in dynamics yet Constant Contact does not do anything to accommodate them. And for all these outdated tools, we were being charged more. Switching to MailChimp has been a great decision on our part.

jacob

Crazy Dave's Fireworks

2-10 employees

August 2019

a great email marketing campaign

Pros:
Very user-friendly and intuitive. a great tool to keep customers up to date. a lot of attractive and professional-looking email templates.

Cons:
Good for non-techie users but for people with design experience, the templates can seem limiting.

Sukanya

Greater United Way

501-1,000 employees

August 2019

Constant Contact is amazing

Pros:
An intuitive, well organized and efficient tool for brand promotion and email marketing. It has many attractive features and email design templates to offer. You can build marketing lists in the system with total ease. The best part is, you can get started almost immediately as it requires no elaborate setup or training.

Cons:
There aren’t as many as advanced features as other ESPs offer in terms of code visibility and the ability to alter designs from backend coding.

Lisa

OSIA

2-10 employees

August 2019

Amazing solution. No training required!

Pros:
A solution so compact and comprehensive and so user-friendly, even a non-tech savvy person can easily learn to use it in a short time. We utilize Constant Contact in a non-profit setting to help us deliver news to our contacts and members as well as get the word out for event promotions. It also serves as the email front page to our site. It is intuitive, offers a selection of pre-built templates, error-reporting, marketing analysis features and much more.

Cons:
Does not support pdf attachments in emails. It would be nice if they provided multi-page newsletters.

Kim

Parent Teacher Organization

201-500 employees

August 2019

email marketing made easy

Pros:
We use Constant Contact to create and send out weekly newsletters to a thousand members. CC offers innovative, adaptable features and the ability to create your own. It is super easy to create or even copy a newsletter format. We trust it completely to always deliver the mails as scheduled, without failure.

Cons:
Editing buttons can sometimes go wayward but are fixed soon enough.

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