Last Updated
Overview
8x8 Virtual Office transforms any modern browser into a strong communications hub that supports messaging, voice, and video collaboration. While there may be occasional minor browser compatibility limitations, its secure, no-download setup and comprehensive feature set make it ideal for businesses that are looking for flexible communication software.
Overall Rating
Based on 10 users reviews
4.8
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
8x8 Virtual Office Specifications
- Contact Management
- Customer Communication Tracking
- Email Integration
- Customer Service/Support
What Is 8x8 Virtual Office?
8x8 Virtual Office is a cloud-based communication platform for businesses that runs entirely in a browser and offers integrated tools for messaging, voice calls, and video meetings without requiring software installation. The platform is designed for flexibility as it works across various operating systems and devices, which helps teams stay connected and collaborate efficiently from anywhere. 8x8 Virtual Office features include group chat, presence indicators, and global calling using a secure hybrid cloud network.
8x8 Virtual Office Pricing
The 8x8 Virtual Office cost breakdown includes the following customizable plans:
- Unified Communications (8x8 Work)
- Contact Center (8x8 Contact Center)
- Communications APIs (8x8 CPaaS)
- CX Platform (8x8 Engage)
8x8 Virtual Office Integrations
8x8 Virtual Office supports integration with multiple platforms and services, such as:
- Salesforce
- Google Workspace software
- Microsoft Teams
- Zendesk suite
- HubSpot CRM software
Who Is 8x8 Virtual Office For?
8x8 Virtual Office serves a diverse range of businesses and teams, including:
- Enterprises
- SMBs
- Remote teams
- Contact centers
- Healthcare providers
Is 8x8 Virtual Office Right For You?
8x8 Virtual Office is a cloud-based communication platform that efficiently works with every browser and combines messaging, voice calls, and video meetings without needing software downloads. The platform provides a secure cloud setup and supports growth and compliance across different industries. 8x8 Virtual Office software is a reliable option for remote teams and contact centers that rely on dependable global calling and collaboration.
Still unsure about 8x8 Work for Web? For further guidance, please contact our support team at (661) 384-7070.
8x8 Virtual Office Features
Unified Communications Across Devices
8x8 Virtual Office lets users make calls, check voicemail, send faxes, and access the company directory from anywhere, whether in the office or working remotely. 8x8 Virtual Office works seamlessly with plug-and-play IP phones or through a computer dashboard, eliminating the need for additional software. This flexibility makes it easy for teams to stay connected wherever they are.
Call Management Features
8x8 Virtual Office includes tools like call forwarding, queuing, transferring, and multi-level auto-attendants to handle calls efficiently. Users can put calls on hold, merge calls into three-way conferences, and record calls when needed. These features keep communications organized.
Messaging And Collaboration
8x8 Virtual Office supports team messaging with presence indicators showing who is available or busy. Group chats and private conversations keep communication clear and easy to follow. 8x8 Virtual Office also integrates with CRM systems like Salesforce and HubSpot CRM software, which helps teams manage calls and messages within their workflows.
Video Meetings And Screen Sharing
Users can host or join HD video meetings and share screens directly from the 8x8 Virtual Office dashboard. Meetings include moderation controls and cloud recording for later use. Calendar integrations make scheduling and joining meetings simple and convenient.
Analytics And Administration
The admin console in 8x8 Virtual Office offers role-based access to manage users and settings securely. Managers can view detailed reports on call quality, usage, and team performance. These insights support better decision-making and help handle communication efficiently.
Pros And Cons of 8x8 Virtual Office
Pros
Unified access to voice messaging, video, and fax on multiple devices
Consistently clear audio with stable high-speed internet
User-friendly admin console for managing users' permissions and reports
Cons
Chat lacks strong message archiving and group texting features
SMS functionality may require some adjustment for new users
8x8 Virtual Office Reviews
Total 10 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars80%
4
Stars20%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Small Business, 11-50 employees
“Great long-term experience with reliable service”
Pros
I can always reach someone when I call and they handle problems fast. Love being able to text customers directly from my phone number. Was able to integrate a phone number I already liked with my current business.
Cons
The only downside is it would be nice to have someone stateside to talk to, though everyone I've spoken with has been knowledgeable or able to connect me with someone who can help answer my questions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“Amazing app!”
Pros
The Polycom phones deliver excellent performance and the website offers tons of useful features. Audio quality is outstanding, and after the initial setup, the system pretty much runs itself with minimal upkeep required.
Cons
As a small law firm, we're paying for tons of features we simply dont use and It would be nice to get some kind of discount for that. Also really wish the monthly invoices could just be emailed as attachments instead of making us log into there website every time.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Small Business, 11-50 employees
“Essential for remote work success”
Pros
I really appreciate how flexible the customization options are and you can tailor settings for each employee, set up calling groups and queues exactly how you need them. The feature that lets you upload your own audio files for recorded messages is particularly nice and gives everything a more professional touch.
Cons
The video conferencing can be glitchy at times. I usually end up switching to Zoom or another dedicated platform for important calls. If they could just fix the audio issues, this would be the perfect remote work solution.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What level of support does 8x8 Virtual Office offer?
8x8 Virtual Office offers support through multiple channels, including email, phone, knowledge base, live chat, and an online help center.
What other apps does 8x8 Virtual Office integrate with?
The software supports integration with HubSpot CRM, Microsoft Teams, Salesforce, Zendesk Suite, and Google Workspace.
Does 8x8 Virtual Office offer an API?
Yes, 8x8 Virtual Office provides an API.
What language does 8x8 Virtual Office support?
8x8 Virtual Office supports multiple languages, including English, Russian, Japanese, Spanish, German, and French.
Does 8x8 Virtual Office have a mobile app?
Yes, the platform offers mobile apps for iOS and Android.
What types of pricing plans does 8x8 Virtual Office offer?
The 8x8 Virtual Office pricing plans are customizable, and include Unified Communications (8x8 Work), Contact Center (8x8 Contact Center), Communications APIs (8x8 CPaaS), and CX Platform (8x8 Engage).
Who are the typical users of 8x8 Virtual Office?
The platform supports teams across various industries, including sales, healthcare, insurance, manufacturing, education, customer service, and remote work environments.