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Braze

Braze

Last Updated Apr 26, 2025

Overview

Braze is a customer engagement software, offering AI-based insights, cross-channel promotions, and real-time customer interactions. While its complicated interface requires some time to learn, its automation and scalability tools make it an optimum choice for businesses aiming for improved customer communication.

Overall Rating

Based on 15 users reviews

4.7

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

Starting Price
Custom

What Is Braze?

Braze customer engagement is a platform that helps businesses have meaningful interactions with customers on different media channels. It has an extensive customer service system, allowing brands to engage with customers through email, messages, push notifications, in-app chat, and more. It also assists marketers in boosting customer engagement through personalized campaigns. The software also integrates with numerous tools, increasing workflow efficiency. Brands use Braze to enhance customer loyalty for long-term growth.

Braze Pricing

Braze software pricing is not officially available on its website. Get Pricing that suits your business requirements and budget.

Braze Integrations

Braze platform integrates with the following:

  • Unity
  • React Native
  • mParticle
  • Segment
Watch a free Braze software demo to learn more about its integrations.

Who Is Braze For?

The software is designed for the following:

  • Large organizations
  • E-commerce and Retail businesses
  • Media and entertainment outlets
  • Travel agencies
  • Accommodation sector
  • Gaming organizations

Is Braze Right For You?

Braze is suitable for retail & e-commerce businesses, travel agencies, media outlets, and gaming organizations, offering extensive AI-powered customer engagement and messaging across various media platforms. Although its high pricing is not suitable for small businesses, its scalability and promotion tools are ideal for long term growth.

Still not sure if Braze is right for you? Get in touch with our customer support team on (661) 384-7070.

Pros And Cons of Braze

Pros

  • Can handle high volumes of data

  • AI-powered insights increase efficiency

  • Cross-channel messaging

  • Supports multiple languages

  • Extensive analytical reports

Cons

  • High pricing for small businesses

  • Complex interface for beginners

Frequently Asked Questions

Braze offers different levels of support, including standard technical support, 24/7 emergency support, helpline, and blogs.

Yes, Braze does offer an API.

Braze software is used by gaming organizations, media outlets, travel agencies, accommodation sector, retailers, and e-commerce businesses.

Braze supports multiple languages including English, Arabic, Chinese, French, German, Japanese, Korean, Portuguese, Russian, Spanish, and more.

Braze software cost is not publicly mentioned. Users can get a customized Braze pricing quote according to their business needs.

No, Braze does not have a mobile app.

Braze software integrates with iOS apps, Android apps, Web apps, Unity, React Native, mParticle, Segment, and more.