CustomerGauge is a B2B experience management platform that offers real-time customer feedback, Net Promoter Score (NPS) tracking, and revenue-linked insights for account-based organizations. While onboarding can be time-consuming, CustomerGauge provides comprehensive reporting and automation tools designed to improve retention. It also streamlines workflows and supports data-driven decisions.
CustomerGauge Specifications
Contact Management
Opportunity Management
Customer Communication Tracking
Email Integration
What Is CustomerGauge?
CustomerGauge is a B2B customer experience and Net Promoter Score (NPS) platform focused on account management. It helps organizations manage customer relationships more effectively by capturing real-time feedback, analyzing the data, and turning insights into actionable strategies.
Additionally, it links customer experience efforts directly to revenue growth. Designed for organizations aiming to grow their CX programs, it bridges the gap between customer sentiment and business growth with valuable metrics and automated workflows.
CustomerGauge Pricing
CustomerGauge offers custom pricing available upon request, tailored to the specific needs and scale of each business.
CustomerGauge Integrations
The platform offers integrations with popular tools, including:
- Salesforce software
- Microsoft Dynamics 365
- HubSpot CRM
- Zendesk Suite
These integrations help automate workflows and sync customer feedback across systems.
Who Is CustomerGauge For?
CustomerGauge supports effective B2B customer experience management across different industries such as
- Technology
- Manufacturing
- Logistics
- Beverages
- Consumer packaged goods (CPG)
Is CustomerGauge Right For You?
CustomerGauge is a top choice for your B2B company if you want to more effectively connect customer feedback with business outcomes, such as revenue growth and reduced churn. It captures real-time customer insights and integrates smoothly with your CRM to help you respond quickly and effectively. By turning feedback into action, this platform is ideal for enhancing customer loyalty, driving upsells and measuring the impact of your customer experience initiatives.
Still unsure whether CustomerGauge is the right fit for your business? Contact our support team at (661) 384-7070 for personalized assistance.
CustomerGauge Features
CustomerGauge gathers feedback from multiple contacts within a single business account, allowing for a comprehensive view of the entire customer relationship. This method facilitates the detection of both potential problems and growth opportunities by considering the full scope of the account, rather than relying on individual opinions.
See How It WorksThe platform offers access to a large database of customer experience and Net Promoter Score benchmarks specific to B2B service industries. This feature enables companies to compare their results with those of peer organizations, providing a clear context for measuring performance and guiding improvements.
See How It WorksCustomerGauge collects customer feedback through email, SMS, and web surveys on an ongoing basis. This multi-channel approach promotes broad customer engagement and delivers timely insights from all key interaction points within an account.
See How It WorksThe feedback process is connected to service-level agreements to automate follow-ups and resolutions. With timely responses to customer concerns, this platform reinforces accountability and helps maintain consistent service quality.
See How It WorksCustomerGauge links customer feedback directly with revenue data to identify accounts with the highest risk of churn or the greatest growth potential. It prioritizes efforts and allocates resources effectively to protect and expand key business relationships.
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