Last Updated
Overview
CustomerGauge is a B2B experience management platform that offers real-time customer feedback, Net Promoter Score (NPS) tracking, and revenue-linked insights for account-based organizations. While onboarding can be time-consuming, CustomerGauge provides comprehensive reporting and automation tools designed to improve retention. It also streamlines workflows and supports data-driven decisions.
Overall Rating
Based on 9 users reviews
4.8
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
CustomerGauge Specifications
- Contact Management
- Opportunity Management
- Customer Communication Tracking
- Email Integration
What Is CustomerGauge?
CustomerGauge is a B2B customer experience and Net Promoter Score (NPS) platform focused on account management. It helps organizations manage customer relationships more effectively by capturing real-time feedback, analyzing the data, and turning insights into actionable strategies.
Additionally, it links customer experience efforts directly to revenue growth. Designed for organizations aiming to grow their CX programs, it bridges the gap between customer sentiment and business growth with valuable metrics and automated workflows.
CustomerGauge Pricing
CustomerGauge offers custom pricing available upon request, tailored to the specific needs and scale of each business.
CustomerGauge Integrations
The platform offers integrations with popular tools, including:
- Salesforce software
- Microsoft Dynamics 365
- HubSpot CRM
- Zendesk Suite
These integrations help automate workflows and sync customer feedback across systems.
Who Is CustomerGauge For?
CustomerGauge supports effective B2B customer experience management across different industries such as:
- Technology
- Manufacturing
- Logistics
- Beverages
- Consumer packaged goods (CPG)
Is CustomerGauge Right For You?
CustomerGauge is a top choice for your B2B company if you want to more effectively connect customer feedback with business outcomes, such as revenue growth and reduced churn. It captures real-time customer insights and integrates smoothly with your CRM to help you respond quickly and effectively. By turning feedback into action, this platform is ideal for enhancing customer loyalty, driving upsells and measuring the impact of your customer experience initiatives.
Still unsure whether CustomerGauge is the right fit for your business? Contact our support team at (661) 384-7070 for personalized assistance.
CustomerGauge Features
Account-Level Feedback Management
CustomerGauge gathers feedback from multiple contacts within a single business account, allowing for a comprehensive view of the entire customer relationship. This method facilitates the detection of both potential problems and growth opportunities by considering the full scope of the account, rather than relying on individual opinions.
B2B Services Benchmarking
The platform offers access to a large database of customer experience and Net Promoter Score benchmarks specific to B2B service industries. This feature enables companies to compare their results with those of peer organizations, providing a clear context for measuring performance and guiding improvements.
Continuous Multi-Channel Feedback Collection
CustomerGauge collects customer feedback through email, SMS, and web surveys on an ongoing basis. This multi-channel approach promotes broad customer engagement and delivers timely insights from all key interaction points within an account.
SLA-Integrated Feedback Workflows
The feedback process is connected to service-level agreements to automate follow-ups and resolutions. With timely responses to customer concerns, this platform reinforces accountability and helps maintain consistent service quality.
Revenue-Linked Account Prioritization
CustomerGauge links customer feedback directly with revenue data to identify accounts with the highest risk of churn or the greatest growth potential. It prioritizes efforts and allocates resources effectively to protect and expand key business relationships.
Pros And Cons of CustomerGauge
Pros
Allows escalation of detractors to management for timely follow-up and improvement
Detailed NPS metrics enable deep insights by slicing data across business units or locations
Ability to drill down reports by product, support, or sales for clear insights
Cons
Setting up new surveys can require assistance from support team
Text analytics features require a significant resource investment to function
CustomerGauge Reviews
Total 9 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars78%
4
Stars22%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Consumer Goods, 500+ employees
Less than 6 months
“Perfect tool for quick VoC implementation”
Pros
It is relatively easy to use and set up and I noticed it offers excellent features compared to other customer survey providers.
Cons
The text analytics features like with other survey tools are not very user friendly and I feel like they require a significant investment of resources to get them working properly.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Financial Services, 500+ employees
Less than 6 months
“Commendable service and great technology”
Pros
The team's expertise has been key in helping us get the most out of our NPS results. We have regular calls to review the survey results and discuss the actions we are taking to improve our business based on those insights. The Salesforce integration is a big plus as it keeps our results and follow-up process in one place making everything easier to manage for our team.
Cons
Some of the reports and dashboards are a little tricky to work with but our support team was very helpful in explaining them and getting us set up. Id also recommend that it would be great if we could clone reports and dashboards we have already configured so we don't have to start from scratch.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
10
Functionality
9
Telecommunications, 51-100 employees
Less than a year
“Really loving the experience”
Pros
I love how I can dive deep into the reports to gain insights into customer viewpoints from various perspectives. It is also really flexible if you filter the data in different ways. And it provides clear visibility into customer satisfaction whether by product, support team or sales representative. I also value the system's ability to automatically escalate negative feedback to our management team which allows us to follow up and stay on top of our customer relationship successes and areas that need improvement.
Cons
Building campaigns can be a bit complex initially. However with more experience I expect it to become easier over time.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
10
Functionality
9
Frequently Asked Questions
What types of pricing plans does CustomerGauge offer?
CustomerGauge’s pricing is customized based on business requirements. Get in touch with us for a customized CustomerGauge cost estimate.
Does CustomerGauge offer an API?
Yes, CustomerGauge provides a REST API.
What other apps does CustomerGauge integrate with?
CustomerGauge integrates with popular CRM platforms, including Salesforce,HubSpot CRM software, and Microsoft Dynamics.
Who are the typical users of CustomerGauge?
The platform serves a broad range of industries, including consumer packaged goods (CPG), beverage, logistics, manufacturing, and technology.
What level of support does CustomerGauge offer?
CustomerGauge offers a comprehensive Knowledge Base with hundreds of articles covering all aspects of the platform. Key areas include troubleshooting, system requirements, API usage, integrations, survey and campaign management, reporting, and closing the customer feedback loop.