HubSpot CRM Software Reviews
Total 548 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars64%
4
Stars29%
3
Stars5%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Javier
Insurance, 51-100 employees
More than a year
“AllinOne Marketing Automation Platform that Helps Businesses Grow
Pros
HubSpot Marketing Hub functions as a centralized hub amalgamating various tools into a single platform for all marketing activities. This simplifies the marketing workflow eliminating the need for multiple software licenses.
Cons
Limited Customization and Design Freedom Although HubSpot offers draganddrop tools for creating landing pages and emails customization options are constrained compared to other platforms. This limitation can hinder creative freedom making it difficult to establish a distinctive brand identity.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Alana
Hospitality, 1-10 employees
Less than 6 months
“A lot can be done with Hubspot
Pros
Keeping track of conversations and sending emails is effortlessly achieved with HubSpot.
Cons
It can be challenging to comprehend everything initially but once you overcome the initial learning curve it becomes much easier.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Kaamna
Marketing and Advertising, 1-10 employees
“Marketing solutions
Pros
HubSpot is effortlessly set up with excellent customer service making it the best software for lead generation. It proves to be very useful.
Cons
The tool's limitations necessitate several workarounds some of which are timeconsuming. In contrast to more expensive and complex marketing automation tools HubSpot's workflow tool is basic.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Oana
Computer Software, 51-100 employees
More than a year
“Helpful tool to improve customer experience
Pros
The platform is userfriendly and aids users in tracking their activities seamlessly.
Cons
Currently there are no negative aspects to mention.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Anonymous
Not Specified, 11-50 employees
Less than a year
“The last marketing tool you'll need
Pros
Hubspot allows managing marketing efforts like a comprehensive Customer Success Manager CSM powering lead and customer information as a CRM. Its automation and event triggering work wonders when configured effectively.
Cons
It may seem expensive if the rest of the company isn't utilizing its products as creating a hybrid model for tracking everything can be cumbersome and sometimes counterproductive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Hannah
Construction, 11-50 employees
Less than 6 months
“Comprehensive Review of HubSpot A GameChanger for Marketing and Sales
Pros
HubSpot's allinone platform simplifies marketing sales and customer service processes with an intuitive interface fostering seamless collaboration. The platform's robust marketing automation powerful analytics and extensive HubSpot Academy contribute to a comprehensive and userfriendly experience.
Cons
The cost of advanced features may pose a barrier for small businesses and integrating thirdparty apps can be intricate. While the email marketing tools are potent the email builder has limitations in design flexibility and mastering advanced features may entail a learning curve.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Denis
E-Learning, 1-10 employees
More than a year
“Mediocre and very pricey
Pros
The modern visually appealing UI and nice dashboards enhance the user experience.
Cons
It starts for free and quickly becomes one of the most expensive tools requiring constant plan upgrades with charges for additional features. Many essential features are missing as indicated by numerous complaints in online forums.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Austin
Non-Profit Organization Management, 11-50 employees
Less than 6 months
“Great allinone marketing platform
Pros
Fairly easy to use offering many great courses for learning. Having everything in one place is highly appreciated.
Cons
While nothing immediately comes to mind it is relatively expensive.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Anonymous
Not Specified, 11-50 employees
Less than a year
“All in one marketing platform
Pros
The ability to create landing pages integrate email and social marketing and manage lists easily stands out in the platform.
Cons
There's nothing specific that we disliked however additional templates and design elements could enhance the landing page creation portal.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
George
Computer Software, 1-10 employees
More than a year
“Full of features but a bit hard to use
Pros
HubSpot is feature and functionrich offering extensive capabilities.
Cons
At times I find it challenging to use certain features I need are hard to locate in the dashboard.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
McKaffui Aikins
Graphic Design, 1-10 employees
Less than a year
“Wonder Working Software
Pros
HubSpot supports business growth by efficiently tracking managing and providing quality content. Creating visually appealing eblasts and managing lists are simple tasks. While highly beneficial some improvements are needed.
Cons
Aside from flawless WordPress integration the WordPress plugin is somewhat burdensome on website load time. HubSpot has limitations in email control security SSL settings and domain control that need improvement.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Luke
Transportation/Trucking/Railroad, 51-100 employees
More than a year
“The BEST Marketing and Lead Generating Tracking Software OUT THERE
Pros
Customizable lead tracking and management impress marketing professionals.
Cons
Some find it challenging to set up but the time invested in getting it right yields significant rewards.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Dixon
Broadcast Media, 11-50 employees
Less than 6 months
“Perfect
Pros
The analytics feature provides a comprehensive understanding of customers across devices and platforms.
Cons
It has keyword monitoring aiding in tracking the site's position based on keywords.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Shankar
Computer Software, 51-100 employees
More than a year
“Must need for a business everyday
Pros
HubSpot from lead capture to automated scoring and lifecycle stage management proves essential for running an entire business. It is loved for its simplicity.
Cons
The learning curve is steep requiring considerable time to become comfortable with the different features inside the Marketing Hub and its properties.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Shelmith
Online Media, 1-10 employees
More than a year
“HubSpot Is a Great Software
Pros
The navigation is userfriendly and easy to use.
Cons
There's nothing to complain about overall I love it.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
James
Information Technology and Services, 51-100 employees
More than a year
“Great for marketing
Pros
HubSpot stands out as one of the easiest large marketing platforms catering to teams of all sizes with its features reporting automations and landing page creation.
Cons
In comparison to some other market competitors like Salesforce Marketing Cloud HubSpot lacks customization and the ability to be extremely specific in executing tasks.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Muhammad Riaz
Real Estate, 1-10 employees
Less than 6 months
“Best CRM App for Marketing Hub
Pros
It excels in email marketing lead generation and database management.
Cons
Prices could be a little lower for new users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Eric
Events Services, 1-10 employees
“Great so far
Pros
All features are equally liked and there is excitement about exploring them further.
Cons
I did not like the aesthetics of the main menu it wasn't pleasing to the eye.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Kaitlyn
Human Resources, 500+ employees
More than a year
“HubSpot review
Pros
Users appreciate HubSpot Marketing Hub's comprehensive set of features offering functionalities like email marketing social media management lead generation analytics and more. Its allinone platform streamlines marketing efforts effectively.
Cons
Reporting and analytics capabilities could be more robust and customizable.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Luciana
Management Consulting, 11-50 employees
Less than 6 months
“How to simplify your marketing management
Pros
The tool is found very easy to use and helpful.
Cons
At the moment I haven't found any difficulties or problems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9