HubSpot CRM Software Reviews

“All lead details in one place”

Pros

Having all contact details, activity feeds and interaction history gathered in a single place was really useful. It gave me instant access to the full lead context without needing to jump between different platforms or email inboxes which made follow-ups much more efficient.

Cons

The task management side felt a bit too limited for the way I work. It also lacks escalation and dependency features which makes it harder to manage concurrent multi-step sales processes and support more complex teamwork across team members.

“Lead tools and support”

Pros

From handling leads to organizing data, this software does a really great job. It also connects well with other tools which makes integrations very convenient. On top of that, the customer support team has been excellent whenever help is needed.

Cons

One issue is that duplicate data can still come up and the pricing feels a bit on the expensive side.

“Helpful support and value”

Pros

I started out using the free version and eventually moved to a paid subscription. One thing I truly appreciate is the support team, they respond quickly and are genuinely warm and helpful in the way they assist.

Cons

Getting around the platform felt a bit confusing at first but with regular use I got the hang of it.

“Simple and easy to learn”

Pros

Getting started with it was very easy. I received little to no training but I was still able to figure everything out on my own without much trouble.

Cons

At this point, I haven't run into any drawbacks.

“Sets customer expectations clearly”

Pros

It's been an effective way to manage customer expectations and keep everyone on the same page.

Cons

The biggest challenge has been getting it to work well with other programs like QuickBooks which has been difficult.

“Quick to learn and use”

Pros

Navigation feels easy and the interface is very user-friendly. It doesn't take much time at all to get comfortable with it.

Cons

I honestly haven't run into any issues. It's very simple to use and pick up quickly.

“Free plan that grows with you”

Pros

It's nice that you can start on a free plan and then upgrade as your needs grow and you begin to scale.

Cons

The part I'm not a fan of is the branding included on the free plan.

“Customer communication hub”

Pros

One thing that has worked really well for us is the efficient contact management tools which give us full control over our customer database and conversations. Because of that, we're able to clearly understand what each customer needs and offer a more personalized experience to every single one. It also comes with excellent communication features, including instant chat and online meetings. Those tools have made sharing information with customers consistently aligned and reliable at all times.

Cons

We really haven't run into any downsides with it. Nothing about the software has felt out of place or failed to meet our needs.

“Integrations that deliver”

Pros

The biggest advantage of this tool is how well it connects with other tools like Apollo.io and Recruitly which makes the whole workflow much more efficient.

Cons

Downside is the pricing because if you want access to the full feature set, you'll likely need to move up to a more expensive plan.

“Works well with lead tools”

Pros

It integrates nicely with other lead generation apps which makes it really useful in my workflow.

Cons

I'd still like to see the app become more user-friendly since some parts could be more simple.

“easy app integrations”

Pros

Connecting it with other apps like Calendly and ConvertKit was really easy which made it fit nicely into the rest of my workflow.

Cons

Deals and associations page feels a bit overloaded with options so it can be difficult to find your way around.

“Trapped by auto-renewal”

Pros

I really can't point to any real benefits. I genuinely wanted this to work out especially since they kept charging me for the entire year.

Cons

Contract terms and sales approach felt misleading. Be very careful to disable automatic renewal charges, otherwise you could end up locked in for another full year. They also refused to cancel my contract even though their own representative agreed the program was not the right fit for my business.

“Best CRM for any sales team”

Pros

It lets me customize the page to show exactly what I want. They make the workflows easy, and the milestones help me move through leads smoothly.

Cons

I wish I could make more changes myself but maybe that's because of permission restrictions.

“Number one tool in the market”

Pros

I had a picture in my head of what a CRM would look like and I was hesitant to add another step to my sales process. But it took me just minutes of exploring Hubspot to realize how crazy it was to stick with spreadsheets. The email tracking is a total game changer, plus the detailed process tracking. It's flexible and automation at key points makes sure we don't miss anything or do duplicate work.

Cons

Nothing major is wrong but I wish the tool would keep me logged in longer. I have to sign in daily and if I forget, I might miss logging some emails.

“leading CRM platform”

Pros

This CRM is really solid and it gives me fast and easy access to everything I need to know about our customers. It makes managing our contacts way simpler.

Cons

Duplicate detection could definitely be better. Unfortunately, duplicates still happen a lot.

“Decent free option!”

Pros

It's easy to track our leads and clients, set events and make appointments without wasting time typing everything over and over.

Cons

The freemium plan limits things like custom fields and integration with our marketing tools.

“Bug-free, simple & effective tool”

Pros

Overall, it's a great CRM for most businesses. The free version offers a lot and the paid plans add even more.

Cons

There are upsells popping up all the time even if you're on a paid plan. You can't turn off those upsell prompts in the admin.

“Essential for every business”

Pros

It's a complete tool for integrating and consolidating all data. It's adaptable, simple, interactive but also really powerful.

Cons

Sometimes duplicates happen but they're usually easy to spot and fix.

“Ultimate CRM service”

Pros

I use this to set up a database so I could easily keep track of both my current clients and potential leads. It really helped me stay organized.

Cons

At start, it was tricky for me to use.

“Dynamic sequences that work”

Pros

One thing I really appreciate is being able to build fully dynamic sequences. It also makes it simple to keep track of the last time a client was contacted which helps a lot with staying organized.

Cons

CRM side works well overall but it doesn't feel particularly suited for pipeline management.