HubSpot CRM Software Reviews

“simple templates and quick start”

Pros

Getting started was easy, thanks to the simple interface and the great selection of templates. It doesn't take much time to learn and the overall setup feels very user-friendly.

Cons

The platform felt a bit too large at times and it was difficult to navigate directly to the parts I actually needed for my client's specific use cases.

“Contact and deal tracking”

Pros

It's been really useful for keeping our contacts organized and staying on top of deal details across the sales team.

Cons

Getting everything set up felt a little awkward and it took a while to fully understand how to configure it.

“Clean layout and integrations”

Pros

The platform is easy to use, has an attractive layout and connects easily with most online marketing services.

Cons

The free plan feels too limited for properly managing large contact lists and the subscription pricing is on the expensive side.

“Reliable email capture”

Pros

Works reliably in the background and does a good job as an email capture tool.

Cons

I have to sign in pretty often and it doesn't seem to remember my main device as already logged in.

“perfect for small businesses”

Pros

Everything feels user-friendly and it's all connected in a way that really works well for small business owners.

Cons

At this point, I honestly don't have any complaints.

“Friendly interface and integrations”

Pros

Right from the start, the interface felt very user-friendly and simple so getting around the platform was never a problem. The free plan was also a big plus since I was able to rely on it for two years while building my startup. On top of that, the integrations work easily and it connects really well with other tools I already use.

Cons

One limitation is the lack of customization especially when it comes to workflows which can feel restrictive. Exporting data for analysis is also more difficult than it should be. And once I moved off the free plan, the upgrade pricing felt quite expensive.

“Clean layout and lead organization”

Pros

Interface is very comfortable on the eyes and it makes it simple to pick, place and sort different lead types into categories.

Cons

Pricing, along with the extra hidden charges, could turn a lot of people away. For this kind of software, the cost feels higher than it should be.

“User-friendly portal setup”

Pros

The interface feels very simple and once you get used to it, everything is easy to recognize. Navigation is easy and from an admin side it's also simple to set up and keep the portal clean and well organized.

Cons

Nothing much to mention but a few features are limited in my opinion.

“Plenty of customization”

Pros

Right from the start, it gave us a lot of built-in customization and personalization options which was a big plus. Pricing also felt much fairer compared to other CRM platforms since we didn't feel like we were being charged extra for every little thing. You do need to choose add-on modules after the free trial based on what your team needs but honestly that's pretty standard. I've seen people complain about that part but most CRM tools work the same way.

Cons

The only thing I'd really change is the onboarding experience. I wish they had their own in-house onboarding team instead of making customers find a specialized third-party company. That would make the whole setup process feel more connected and aligned.

“Flexible and beginner-friendly”

Pros

Getting started with it is very easy. The platform feels highly user-friendly for beginners while still offering enough features and customization to support a wide range of business needs.

Cons

One area that could be better is the layout. The interface is not very visually digestible to me and the dark, washed-out color scheme makes it feel harder to navigate compared with other providers like Salesforce which use brighter visuals that make things easier to find.

“All-in-one CRM with automation”

Pros

A big plus here is the user-friendly interface, along with the free CRM and strong automation tools that help simplify a lot of day-to-day business processes. It works well as an all-in-one platform, bringing marketing, sales and service together in one place and giving a complete view of customer interactions.

Cons

Some of the more advanced features are still somewhat limited and if a business is not taking advantage of the full range of tools, the cost can end up feeling higher than the value it delivers. There have also been concerns about the complexity of certain higher-level workflows.

“Huge boost for sales teams”

Pros

This has been a major time-saver for our sales team and really helps speed things up.

Cons

A few of the features can feel a little tricky to get used to in the beginning.

“smart domain matching”

Pros

One thing I really loved was how every inbound deal automatically linked the customer's details to the right company using the domain information. That connection worked really well and made the whole process feel much more organized.

Cons

The part I liked least, unfortunately, was the cost.

“Powerful features and integrations”

Pros

Plenty of useful features are built in, the platform is user-friendly, the integration options are excellent and customer support has been consistently helpful.

Cons

Nothing to complain about at this point. It has been excellent and still continues to impress.

“Excellent live chat and insights”

Pros

One thing that really works well with this software is how efficient the customer engagement tools are especially the live chat feature which lets us communicate freely and effectively with customers. The reporting tools also give us valuable performance insights that help us keep improving the way we handle customer interactions. On top of that, the live dashboards make it simple to track all engagement activity in real time and the chat automation features help us respond to customer requests much faster.

Cons

We honestly have nothing to complain about. Everything has been working flawlessly and there have been no issues with any of the features.

“Clean interface and support”

Pros

Right from the start, the platform feels very user-friendly and the interface is clean and well organized. It connects without much hassle to popular tools like Gmail, Outlook, Slack, Shopify and WordPress and it also supports other third-party integrations. On top of that, their customer support has been really good.

Cons

The free plan does come with limited customization which can be restrictive. I also feel the pricing is a little on the higher side.

“Workflows that keep support moving”

Pros

Standout part for us has been the workflows. They've been a lifesaver for our customer support and success team especially when we need to enroll contacts into a workflow that automatically triggers an action. That flexibility has made a big difference in how we operate and it's even better that the workflow tools keep getting refined with new features added over time. Beyond the standard contact and company management and tracking capabilities, workflows have definitely had the biggest impact. There's also a really strong range of integrations available which adds a lot of value.

Cons

Even though communication around service disruptions is generally handled well, those outages still create roadblocks when it comes to getting work done. I also think the reporting side could be expanded further. Unless I've overlooked it, it would be really helpful to account for office hours within reports and neither I nor my colleagues have been able to figure out a way to do that. Having that option would make reporting much more accurate across the board.

“Helpful CRM with support”

Pros

Getting started with the basic CRM features feels easy and the customer support has been really helpful. I also appreciate the automation that keeps notes updated which saves time and cuts down on manual work.

Cons

The downside is that integrations with other platforms are fairly limited and it does take some time to get comfortable with the more advanced features.

“CRM and automation”

Pros

Right from the free plan, the platform offered a lot of useful features. As I moved up to higher plans, more of the process became automated which added even more value. The CRM was very user-friendly and I really appreciated how easily it connected with other software I was already using.

Cons

The only part that didn't work for me was the email marketing. It felt overly expensive compared to what it actually delivered.

“Modern and simple interface”

Pros

Interface feels modern and simple which makes managing contacts and sales opportunities much more easy.

Cons

Even though the tool performs very well, setting it up can sometimes be a bit complicated for new users.