HubSpot CRM Software Reviews
Total 548 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars64%
4
Stars29%
3
Stars5%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Merouane
Accounting, 101-500 employees
More than a year
“Positive reviews
Pros
What stood out to me the most was its user-friendliness and its role as the ultimate hub for me.
Cons
Assistance is needed in resolving customer-related issues. Please address this concern.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Kouadio
Animation, 1-10 employees
Less than a year
“the Best Software of 3033
Pros
I value its user-friendly interface and the seamless integration of diverse marketing tools on a single platform.
Cons
The easy-to-use platform and HubSpot's beautifully designed product make me appreciate everything about HubSpot.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Roja
Education Management, 11-50 employees
Less than 6 months
“Managing all Sales stuff
Pros
It simplifies contact organization and management. Building automated workflows is straightforward. The software is user-friendly suitable for everyone. It also offers 34/7 customer support. I highly recommend it to those seeking all-in-one sales software.
Cons
They are continually improving their features and I haven't encountered any issues so far.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Shalom
Marketing and Advertising, 1-10 employees
More than a year
“Hubspot's all-in-one marketing is my best thing about it.
Pros
HubSpot stands out from the rest with its all-in-one marketing platform. The interface is incredibly user-friendly allowing you to accomplish any task within HubSpot.
Cons
It seems that some features and updates become outdated and are not as up-to-date as those in other software.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Anonymous
Not Specified, 1-10 employees
Less than a year
“Useful and easy for preparing landing pages
Pros
We utilize it for creating landing pages on our website. I also used it in my previous role and its ease of learning and usage is remarkable.
Cons
Initially I found it a bit challenging to grant permissions to other users but apart from that it is a useful tool.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Sylwia
Business Supplies and Equipment, 11-50 employees
More than a year
“Easy combination of marketing and reliable sales data
Pros
What I find most appealing is the ease of verifying the impact of marketing failures on sales and the acquisition of valuable customers.
Cons
The cost for using broader contact databases especially for email marketing may be high.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Laura
Construction, 51-100 employees
Less than a year
“Great tool
Pros
The platform is incredibly user-friendly and enables me to quickly and easily capture the data I need.
Cons
Exporting to Excel is limited to only administrators which is critical to my role.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Angela
Construction, 1-10 employees
“I wish I found HubSpot sooner.
Pros
I'm currently using the software's free trial and I'm definitely planning to make a purchase. It has made marketing so easy! It eliminated all the guesswork and is easy to comprehend and follow. Oh and let's not forget about HubSpot Academy! There are countless learning opportunities available. It took me just 10 minutes after signing up to decide that I'll be purchasing it. I'm loving marketing again!
Cons
I haven't encountered any drawbacks yet. I am keeping a close eye but I must say I am thoroughly impressed so far!
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Tina
Consumer Electronics, 51-100 employees
Less than a year
“HubSpot review
Pros
I value the user-friendly interface and the seamless integration of diverse marketing tools on one platform. The automation features have significantly enhanced campaign management efficiency from lead generation to email marketing and social media. The robust analytics provide valuable insights into campaign performance enabling informed decision-making. The platform's focus on inbound marketing along with SEO optimization and content management has greatly improved our online presence and customer engagement. HubSpot's continuous updates and addition of features demonstrate their commitment to staying ahead in the ever-evolving digital marketing landscape. It has become a reliable and comprehensive solution for our marketing needs.
Cons
New users might experience a potentially difficult learning curve and may require some time to fully utilize the platform's capabilities. Customization options particularly regarding style and layout may be slightly more limited compared to alternative solutions. Occasionally speed issues can impact the overall user experience.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
James
Hospital & Health Care, 51-100 employees
Less than a year
“Hubspot Review
Pros
HubSpot is excellent for logging information staying updated on leads and keeping track of business activities.
Cons
Entering information especially for brand new customers can take a little time.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Matthew
Insurance, 500+ employees
More than a year
“HubSpot is a real life saver!
Pros
It's an extraordinary platform that not only helps achieve a wide range of metrics but also offers an excellent learning experience with numerous free courses. I found the Digital Marketing course to be particularly valuable.
Cons
Due to the abundance of tools on the platform it can sometimes be laborious to locate everything. Learning courses tend to excessively promote their own products.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Alaa eddine
Banking, 51-100 employees
More than a year
“Greatt app!A Comprehensive Solution
Pros
Users frequently commend HubSpot Marketing Hub for its user-friendly interface comprehensive analytics and versatile campaign management tools.
Cons
Some users mention a learning curve and pricing structure as potential drawbacks of HubSpot Marketing Hub.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
10
Patrick
Arts and Crafts, 51-100 employees
Less than 6 months
“HubSpot is actually the best in this field
Pros
The product's user-friendliness and excellent customer handling make it accessible to anyone.
Cons
Time management and occasional issues with customer support can pose challenges.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Victor
Broadcast Media, 1-10 employees
“Great tool to get a strong marketing strategy
Pros
It's a highly comprehensive tool that assists me in my digital marketing efforts across all my social networks.
Cons
The free version has limitations and utilizing all the available tools can become expensive.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Christa
Design, 1-10 employees
Less than a year
“No more spreadsheets!
Pros
I transitioned from spreadsheets to a cleaner view of all my sales and appointments while simultaneously tracking my performance in one simple step.
Cons
The cost may be high for individual users but it becomes worthwhile for those with a large clientele.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Anonymous
Not Specified, 1-10 employees
Less than a year
“Best All-In-One Tool To Boost Your Online Business
Pros
Besides the ease of use what I appreciate most about HubSpot Marketing Hub is its ability to streamline my marketing campaigns analyze market performance and assess competition all within a single tool. The lead generation and automation features have significantly contributed to the growth of my online store while saving me time on research and enabling more effective strategies and product development for my business.
Cons
I have yet to find any aspect of HubSpot Marketing that I dislike. However I do wish it was slightly more user-friendly particularly for beginners.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Kanika
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
“Free Learning Platform
Pros
Starting with the free courses is a great way to establish a solid foundation in a specific area.
Cons
As of now I cannot find anything to criticize because it is quite easy to follow.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Kellen
Non-Profit Organization Management, 101-500 employees
Less than a year
“Hubspot Review
Pros
The simplicity of the email marketing features is something I truly love.
Cons
I believe the reporting features could be improved.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Andrea
Information Technology and Services, 51-100 employees
Less than 6 months
“User friendly and most practical implementation
Pros
The ease of use and implementation of analytics tracking and lead capture is remarkable. The reporting on communication and reading analytics has proven to be highly valuable in strategic planning.
Cons
Integration with other platforms is basic and has some gaps which is unfortunate for a CRM tool.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
6
Jordan
Entertainment, 1-10 employees
“Great Way To Capture Leads
Pros
As I primarily rely on social media for customer acquisition the CRM and lead generation capabilities of this platform are amazing.
Cons
At times notifications can be slow in terms of speed.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8