HubSpot CRM Software Reviews

“CRM with many opportunities”

Pros

This CRM feels very comprehensive and offers a lot of opportunities. It covers a wide range of needs and comes across as a complete package.

Cons

Getting everything set up properly can be quite complex. It's really important to build the right IT foundation from the beginning so it works well for the next several years.

“All contacts in one hub”

Pros

Having every contact gathered in one system has been a big plus for us. From sales and marketing to customer support, the whole team can reach everything they need through this platform.

Cons

Initial setup took a bit of work although that may have been tied to our move from the previous software. Our data was structured differently so the first migration didn't place everything in the correct fields right away.

“Tons of integrations”

Pros

There's an impressive number of integrations available and when a native connection isn't offered, it's still simple to automate things through tools like Zapier and Pabbly.

Cons

Once you go beyond the free tier, the pricing becomes quite expensive.

“Custom filters and depth”

Pros

Platform offers a fully customizable structure with a lot of depth which makes it flexible for different needs. It also includes multiple filter options that are really useful when working through information.

Cons

A few features still do not work perfectly and even a small glitch can turn into a bigger issue during day-to-day operations.

“Strong CRM with awkward navigation”

Pros

After the initial setup is done, the platform handles most of the CRM tasks you need in one place. The email plugin is especially excellent.

Cons

The interface isn't very simple and getting around the system can be difficult at times.

“Convenient for teamwork”

Pros

It was really convenient for our team to use at work.

Cons

I was new to it at first but once I learned how it worked, it seemed to perform well.

“Smart web CRM features”

Pros

A web-based CRM with mail integration and automatic capture which makes handling communication much more convenient.

Cons

Email capture pulls in all emails automatically so it also imports messages that may not be relevant.

“User-friendly interface and support”

Pros

Interface is very user-friendly and the customer support has been excellent whenever needed.

Cons

The CRM included in the free plan has limited features.

“Powerful ecosystem but dated interface”

Pros

A big advantage is the wide range of features and the many integrations with other services so the overall ecosystem adds a lot of value. It does take a bit of time to get familiar with the system but once you've gone through that learning phase, using it is mostly simple. It's also quite flexible and can be customized in a fairly comprehensive way to match specific needs.

Cons

Interface feels outdated and the overall interaction design is not always consistent. The pricing model is also confusing for beginners which makes getting started harder than it should be. On top of that, the cost is likely too high for many companies.

“Centralized customer management”

Pros

This platform lets us keep all customer interactions in one central place which makes managing every customer much more organized. It also helps that they offer a free plan.

Cons

Even with that, the pricing feels expensive and the customization options are still quite limited.

“Reliable CRM for scaling teams”

Pros

It has been a dependable CRM for handling a wide range of business operations and it also lets you automate a lot of them. It covers everything from marketing and sales to customer support which makes it useful as an all-in-one platform.

Cons

The cost can climb pretty quickly if you want access to all the valuable features especially the automation tools. Because of that, it really makes more sense if you plan to fully commit to the platform and grow with it, otherwise a more specialized tool for specific tasks may be a better fit.

“Clean layout and simple setup”

Pros

Getting started with it is very easy, the design is well thought out and the layout is clear and comfortable to read.

Cons

I don't really have any major complaints. It can get a bit pricey once you begin adding extra features but there's still enough included to get started without issue.

“Flexible outreach and analytics”

Pros

One thing that really works well for us is the communication side especially the live chat and video calling features which make connecting with prospective students feel convenient. The analytics and reporting tools also give us valuable insight into how we're engaging, helping us improve those interactions and build stronger relationships over time. Another helpful part is the personalized interaction tracking which makes following up with prospective students much more manageable. It's also a very adaptable platform and customizing it to match our specific needs was easy.

Cons

We haven't come across any features that felt lacking or unnecessary. It has consistently worked without giving us any problems and we haven't had any complaints at all.

“Feature-packed CRM platform”

Pros

This CRM comes with just about every feature you could think of built right into the platform. On top of that, its connection to such a wide range of other IT products makes it a really compelling and interesting solution.

Cons

There are a lot of navigation paths in the platform so it's possible to wander around a bit before finally reaching the section you wanted in the first place.

“Useful prospecting integrations”

Pros

It's really useful that you can connect different web pages and tools like LinkedIn, webinars and Microsoft Teams to bring prospecting information together in one place.

Cons

It doesn't come with everything included so you have to pay for more expensive packages if you want features like marketing and other add-ons.

“Dashboards from many sources”

Pros

Putting together insightful dashboards from a wide range of sources is really easy.

Cons

While a few features are available at no cost, the paid add-ons are quite expensive especially for smaller companies.

“Seamless Integration but Reporting Needs Work”

Pros

I love how easy it is to use, and the integrations make syncing with other tools is easy.

Cons

The reporting features aren't the best, some areas could definitely use a bit more polish.

“Quick social integration”

Pros

Getting started with it is very easy and connecting it with different social networks is just as simple.

Cons

The module packages can be confusing and the extra costs add up quickly.

“great software integrations”

Pros

The biggest plus for me has been how well it integrates with other software.

Cons

GUI could use some improvement to make the overall interface better.

“All-in-one platform”

Pros

It covers an extensive range of features and works as a true all-in-one solution for handling most, if not all, business needs. The interface also looks excellent and feels very simple to use.

Cons

The cost is fairly high especially from a South African billing standpoint. On top of that, the different plans and pricing options can be hard to understand.