HubSpot CRM Software Reviews

“Clean interface and support”

Pros

Using this has been a really positive experience overall. The usability is great, the customer support team is responsive and helpful and the UI design feels polished and well thought out.

Cons

A couple of things could still be better though. Some features aren't always available when needed and the pricing for the Marketing Hub feels a bit expensive.

“Custom views but limited planning”

Pros

Each user can set up their own customized views for contacts and companies which is really helpful. Creating reports is also pretty easy and I appreciate how quickly that can be done.

Cons

Where it falls short is in tracking sales movement the way I need it to. The functionality for strategically managing and planning a sales pipeline feels limited and it's difficult to view all the important information in one place. It seems to prioritize appearance over full functionality.

“Contact tracking that works”

Pros

Keeping up with all my customers is really simple thanks to the contacts section. On top of that, the email integration is a really useful feature.

Cons

One thing that's missing is a easy way to connect customers to an account as a whole.

“Packed with features”

Pros

There are so many possibilities here so many ways to use it and plenty of positives overall. It also feels like there's still a lot more to learn which honestly seems like a really good sign.

Cons

At the beginning, it would help new users get up to speed faster if tips popped up when first using the different areas of the app.

“Flexible workflows and reporting”

Pros

Between the customizable views and properties for both contact and deal management, the platform gives a lot of flexibility in how work is organized. The interface for building automated workflows feels simple so setting things up doesn't take much effort. The reporting engine is also very capable and provides strong insights. On top of that, the product keeps improving with genuinely useful features and it's clear HS pays attention to user feature requests.

Cons

The only drawbacks I ran into were a few missing functions but by the time I'm writing this review, those have already been added.

“Email tracking insights”

Pros

One of the parts I enjoy most is the tracking system that alerts you when a customer interacts with your email. It gives you a much clearer picture of who is actually interested in your products so you can spend more time and energy focusing on those accounts.

Cons

A downside is that there are no filters for contacts or companies based on how many times they've interacted with your content. I'd really like to see more filtering options around reads, clicks, opens and similar engagement metrics.

“Organization tools”

Pros

The organization tools are the biggest highlight for me. Staying organized really matters in my day-to-day work and this makes it simple to keep everything in order.

Cons

The only issue has been with automated tasks. It's likely tied to how it was originally set up at my company rather than the software itself.

“Flexible details and easy setup”

Pros

Getting started with it is easy and it lets you add plenty of different attributes and detailed information.

Cons

At times it can feel a little slow especially when cleaning things up and there are still some limitations in the functionality.

“Everything I need”

Pros

Keeping key information entered and tracked is incredibly simple with this. From adding new leads and updating client or lead details to handling quotes and POs, everything I need to monitor is just a click away.

Cons

Honestly, I haven't run into any issues yet. It includes the features I need and actually use every day.

“Good value and easy setup”

Pros

Really good value for the price. It's easy to use and showing other people how to use it doesn't take much effort either.

Cons

It can be a bit buggy at times and phone call reception is especially poor.

“smart follow-up insights”

Pros

Having the option to assign myself tasks really helps remove the guesswork from follow-ups. I also really appreciate being able to track open rates and use that information to make improvements.

Cons

One downside is that meetings occasionally don't sync properly which can lead to inaccuracies.

“flexible crm for every team”

Pros

After using a few different CRMs, this one really stands out for how flexible it is. It lets you automate a huge amount of work while still keeping the quality high and the personal touch intact. On top of that, it's a complete solution for managing sales, marketing and customer service all in one place.

Cons

There are some days when it runs slower than normal. Even then, it's still usable and doesn't completely get in the way.

“useful reports”

Pros

Coming from someone who had never worked with a CRM before, this one felt very approachable and simple to understand. I was able to get comfortable with it in just a few days and setting up many useful reports only took a few clicks.

Cons

One thing I do miss is that the Activity feed no longer shows information about when emails were opened and that was something quite useful for my business.

“Outreach and tracking”

Pros

Adding contacts is very easy and setting up outreach through sequences and workflows feels simple. It also does a great job of helping me track how effective my sales outreach is.

Cons

A few of the filters could be better when building lists and the platform would benefit from a clearer way to spot duplicates.

“Workflow-changing sequences”

Pros

From a sales standpoint, the Sequence Function saves us a huge amount of time and effort. It lets you set up follow-up emails and future tasks all in one place which has made our sales process much more efficient. Since our company always sends a follow-up email after a quote goes out, this feature really supports the human-centered approach we want to bring to sales.

Cons

As with any new software, there's a bit of a learning curve at the beginning while you get familiar with how it works. Now that it's part of my daily routine, I honestly can't imagine how I managed without it before.

“User-friendly and connected”

Pros

Right from the start, the platform feels very user-friendly and never overly complicated. It's simple to work with and the integration with other programs and apps is really great especially for getting quick notifications.

Cons

There isn't much to complain about because it's pretty comprehensive overall. The only thing worth mentioning is the price which could be a bit high.

“Clean UI and reliable workflow”

Pros

The interface is pleasant to look at, the layout makes sense and the platform has been reliable overall. It also integrates well with other tools like LinkedIn, Zoom and Info.

Cons

Reporting side isn't as simple as the rest of the software and could definitely be simplified.

“Calling and sequences”

Pros

Reaching out to all of my leads is much more manageable with this software. The calling, sequence and queue features are the parts I enjoy the most and use all the time.

Cons

Sometimes bulk actions can be frustrating. For example, if I want to update a lead's status, I still have to go through and do it manually for 150 of them. It's definitely not ideal although it does give me time to catch up on my soaps.

“Lead tracking and sequences”

Pros

Keeping up with leads is really simple here and especially with emails. The sequencing feature is something I absolutely love.

Cons

At times, the tasks all show up at once which can feel a bit overwhelming.

“simple design”

Pros

The software is really simple to use and navigate which makes day-to-day work much more convenient.

Cons

It isn't compatible with our phone system which creates a limitation for our setup.