HubSpot CRM Software Reviews

“Easy setup with everything”

Pros

Getting started with this was very simple and the setup and day-to-day use were easy. It includes all the features and functions we need.

Cons

Reporting could be a bit more powerful although it's not a major issue for where we are right now.

“Very user-friendly CRM”

Pros

Right from the start, it feels very user-friendly and you really don't need deep CRM knowledge to make the most of everything it offers.

Cons

There used to be some downtime during updates but that problem seems to have been fixed now.

“Contact tracking and calling”

Pros

A great option for most startups especially if you need to stay on top of contacts, leads, accounts and sequences. Being able to place calls directly through the platform is really useful and it's nice to have all the contacts under an account visible in one place. The company logos also add a helpful visual touch.

Cons

Not a con but I think there are quite a few places where the platform feels inflexible. One example is emailing and sequences, you can't bulk select people and add them to a sequence so everything has to be done individually. The workflow also feels somewhat cluttered which makes moving between different pages in HighSpot harder than it should be.

“Follow-up tracking”

Pros

Keeping track of follow-ups is convenient and it stores all the results I need in one place.

Cons

It buffers a lot and times out pretty often which ends up taking valuable time out of my day.

“Pipeline and task tools”

Pros

Right away, the interface felt very simple and it takes a lot less clicking than SF. The deal board layout really gives a sense of progress whenever I move opportunities further down the pipeline. The task management features are also helpful and the quote tools are built in a way that makes mistakes much less likely.

Cons

One thing that still confuses me is why it doesn't allow multiple lists because that definitely feels like a limitation. I also haven't found a great way to track yearly potential revenue while still keeping a clear view of monthly numbers.

“Clean UI and quick start”

Pros

The interface looks polished and feels very easy to use. It didn't take much time to learn and getting started was pretty immediate.

Cons

Contact and company search is definitely lacking. It often pulls up results that don't seem related to the name or term I actually searched for.

“Simple setup”

Pros

Everything feels simple and easy to use and nothing is buried or hard to find.

Cons

There have been a few occasions when the site went down at the worst possible time although it usually comes back up pretty quickly.

“Sequence tracking insights”

Pros

Being able to see opens, clicks and other engagement data when building and sending sequences is really valuable.

Cons

I'd still like to see more flexibility in how sequences are built. Right now they're limited to five emails and there are also some restrictions around subject lines.

“Email tracking and sequences”

Pros

Being able to track emails and build sequences that I can tweak for personalization whenever needed has been a big plus. I also got comfortable with the platform very quickly since it's very simple to use.

Cons

The only real downside for me is the daily limit on emails.

“Smart templates and booking”

Pros

The templates are honestly my favorite part. They're customizable enough that I can send more messages and move through my work much faster without losing that personal, one-on-one feel in conversations with leads. Being able to add meeting links and sync bookings with my calendar is also a big plus since it helps prevent overlapping meetings.

Cons

I really haven't come across anything I dislike.

“All deal details together”

Pros

Having everything centralized has been really helpful. I can view the details of my deals and contact the person tied to each deal without having to jump between different places.

Cons

A few of the search features can be a bit confusing to use.

“Email sequences”

Pros

The sequence feature for marketing emails works really well when it comes to running targeted email campaigns.

Cons

A lot of lists still don't let you quickly click straight into a contact record when you need to make calls.

“Sequences and cadence tools”

Pros

Getting started with this tool has been very easy and the functionality has been really great. Having multiple sequences and cadences available is a big plus and makes it very useful for my workflow.

Cons

At this point, I really don't have any complaints. The only thing I'd want is maybe one or two additional features that Salesforce already offers.

“Time-saving sales insights”

Pros

This software gives me more time to focus on real relationship-building and consultative selling instead of getting stuck in routine sales tasks. It removes a lot of the repetitive work and delivers insights that really feel unique to this app.

Cons

Adding a new contact could be laid out better. Fields like phone number and email are placed too far apart so when I'm entering only the key details, I end up wasting time scrolling around the page to find them.

“Simple and satisfying”

Pros

Using it has been very easy and I'm genuinely pleased with it.

Cons

One thing I don't care for is that it doesn't include an app component so I still have to rely on two different programs.

“Helpful templates”

Pros

The templates are really useful and make a big difference when using the software.

Cons

Pipeline organization feels a little limited and I wish there were a way to mark items as hot leads.

“Templates and sequences”

Pros

Sending emails with this software is really easy thanks to the templates and sequences. It cuts down a ton of time because I'm not rewriting the same messages again and again and the automated sequences make the whole outreach process even more efficient.

Cons

Honestly, there wasn't anything significant I disliked. If I had to point out one thing, I'd say I wish bulk email sending were included in the Sales Starter plan.

“User-friendly and simple”

Pros

The platform feels very user-friendly and is simple to navigate.

Cons

A few features around email opens and false negatives can still be a bit confusing.

“Calling and email tools”

Pros

Being able to place phone calls directly from the application is really useful. It also lets me build email templates and start email sequences within the platform which makes outreach much more organized.

Cons

Reporting side could be stronger since the available reporting capabilities aren't especially powerful.

“All contacts together”

Pros

Having all contacts together and being able to log emails in a single place makes a big difference. It helps keep every step of a process on track and the reminder feature is useful as you move along. It also syncs well with email programs.

Cons

Getting everything set up can take a fair amount of time but it's definitely worth the effort once it's in place.