HubSpot CRM Software Reviews

“Cross-team integration”

Pros

One thing that really works well is how nicely it connects with other IT tools which makes collaboration between the sales, marketing and service teams feel very natural and connected.

Cons

It does take a bit of extra work to customize everything when a team has more specific requirements or more complex needs.

“CRM that fits everyone”

Pros

This really feels like a CRM built for everyone. It's a comprehensive platform that works well for businesses of any size, from growing mid-sized companies to large organizations and enterprises.

Cons

At times, the system can feel a bit awkward. There are also quite a few pop-up guides and product tours that get annoying and I wish there were an option to turn them off.

“Powerful features and templates”

Pros

It's very user-friendly and comes with a lot packed in, including templates, email tools, sequences and a huge video library.

Cons

One downside is that admins restrict access to quite a few features which can make things tough when we need something specific.

“Operations integration made easy”

Pros

Being able to connect it with our operations software has been a real advantage.

Cons

The adjustment period was a little challenging at first especially getting used to using it for email.

“Adaptable CRM with value”

Pros

This CRM is quite flexible and it served us well for what we needed up to a certain stage.

Cons

At the same time, it ended up being a bit more than we really needed so we moved back to a simpler option.

“CRM for prospecting”

Pros

Using it day to day as a sales representative has been really convenient. The platform is very user-friendly and the functionality is excellent. I also appreciate how many features and CRM views it offers since they help a lot with my everyday business prospecting.

Cons

Connecting it with other apps can be a bit tedious at times.

“Better than spreadsheets”

Pros

Pretty quick to get the hang of and it works a lot better than Google Sheets for what I need.

Cons

There are a lot of features to explore and learn so it can feel a bit overwhelming at first. The CRM side though, was easy enough to understand and customize.

“Helpful customer support”

Pros

Whenever support is needed, getting in touch with customer care is easy and that really gives the service a positive impression.

Cons

The downside is that loading can be quite slow and it takes a while for all the features to appear.

“All customer touchpoints together”

Pros

Every customer interaction pulled into one dashboard is really helpful and keeps everything organized in a single place.

Cons

It's missing a few integrations that would make the platform feel more complete and take it to the next level.

“great hub for leads and deals”

Pros

Having the prospecting hub and deals in one place has been really valuable. It connects well with prospecting tools, helps keep every lead up to date and makes deal tracking much more organized so everything lives in a single source of truth.

Cons

There is definitely a learning curve and it doesn't feel as simple as some newer CRMs like Attio.

“Efficient and easy”

Pros

I love the fact that its very easy to use, and there is no need for extensive technical expertise.

Cons

The only thing that we don't like is the pricing. It is constantly getting more expensive as the business grows.

“All-in-one and effortless”

Pros

Everything feels easy to use and I can handle just about everything I need directly within the platform.

Cons

Honestly, nothing comes to mind that I disliked about it.

“Custom dashboards and reports”

Pros

Getting started and managing it has been easy. Almost everything can be configured and the dashboard and reporting tools are simple to use while pulling data directly from the existing sources in the CRM.

Cons

There are still some limitations around properties and workflows though. For example, it would be helpful to have an age field instead of relying on DOB-based calculation.

“Useful dashboards and integrations”

Pros

The dashboards are really good and it connects well with other systems.

Cons

Navigation can feel tricky at times because there's a lot of information packed onto each page.

“Feature-packed and user-friendly”

Pros

Once it's configured the right way, this platform is incredibly feature-rich and simple, to the point where even non-technical users can realistically run a modern business with tools like website chat and social media integrations.

Cons

Put plainly, the biggest downside is the price. It's an extremely powerful CRM and the cost definitely matches everything it offers.

“Better customer insights”

Pros

It gives us much deeper customer information and has noticeably improved the way we communicate with customers.

Cons

Nothing to complain about at this point. Our experience with it has been really positive overall!

“User-friendly with AI tools”

Pros

Compared with Salesforce, this platform is much simpler for our sales team to work with. The newer AI features that have come out recently have been a big plus and I've really been enjoying them.

Cons

Setting up workflows can feel a bit confusing and takes some effort to figure out. Once you spend time going through the knowledge base, it becomes fairly manageable but it definitely requires a time investment.

“Customizable with integrations”

Pros

It's very readable and the layout feels natural to move through. There are plenty of ways to customize the screen and it looks like there are hundreds, if not thousands, of integrations available.

Cons

At times, the sheer number of options for what you can add to your command center can feel a bit overwhelming.

“Customer-first CRM for growth”

Pros

Built with marketing at the center, this CRM is a powerful tool for managing customer relationships. It really puts the customer first which makes it easier to strengthen connections, nurture leads and ultimately close more sales.

Cons

Costs climb as your business grows so pricing can become a challenge over time. For smaller businesses operating in niche or limited markets, it can end up feeling quite expensive.

“Helpful contact integrations”

Pros

One of the most useful parts is the integrations. My phone calls, texts and emails are pulled into the platform automatically and linked to the right contact which keeps everything together in one place.

Cons

Downside is the cost especially since the add-on features can get expensive when they're priced per user.