HubSpot CRM Software Reviews

“Great product for Marketing Agencies

Pros

Easy management of different platforms with newsletters and social media being the most used.

Cons

Pricing for larger plans was a bit too much for our scaling.

“Worth the money

Pros

The customer service is AMAZING with many customizable features and epic analytics once learned.

Cons

As with any software it is an investment. It was extremely pricey for our small company but we found that the benefits outweighed the price.

“Versatile well rounded marketing solution

Pros

HubSpot is powerful featurerich integrated in one place saving time and achieving better automation. It actively develops and improves over time.

Cons

There are some limitations with HubSpot on the technical side domain control email control and security SSL settings are limited and could be better.

“The Go to platform for social media sucess

Pros

An allinone solution for social media marketing projects.

Cons

The majority of features are on the platform so no improvements are needed.

“Professional complete

Pros

It offers a versatile set of marketing tools including CRM email marketing automation and analytics. Blog management tools are excellent for maintaining an active website.

Cons

It can be pricey especially for smaller businesses. Learning to use it can be challenging and the interface may feel cluttered. Nevertheless it can be a valuable asset for companies looking to enhance their online marketing efforts.

“Outstanding Marketing Automation Features

Pros

Hubspot has been really helpful for automating marketing tasks allowing market outreach across platforms easily.

Cons

Integration with the social media platform was without challenge. There has been no challenge during my time of usage.

“One of the best marketing platforms

Pros

Hubspot provides all the tools and support needed combining them in one place unlike other marketing websitesCRM.

Cons

The pricing structure of HubSpot Marketing Hub can be a bit expensive particularly for small businesses or startups with limited budgets.

“HubSpot is a solid CRM with manageable cost for a single user

Pros

The intuitive interface and ease of use make HubSpot stand out.

Cons

Licensing for one is reasonable. For 15 users subscriptions can get pricey if you aren't midscale.

“Best CRM Lead management tool ever

Pros

HubSpot is efficiently utilized to monitor numerous stakeholder relationships across various teams in our organization. Its effectiveness is evident in fulfilling this purpose. The Outlook plugin adequately logs conversations with its effectiveness hinging on keeping data updated. Leveraging Sequences significantly reduces the time spent on lead followups allowing the establishment of automated sequences with personalized emails for unresponsive customers. This not only enhances our sales success and potential but also saves valuable time through automation.

Cons

They discontinued support for API key authentication which may have disappointed many users. Fortunately creating a Private app and validation through an access token is not overly challenging.

“How HubSpot Marketing Hub has improved my goals achievement.

Pros

There is a strategized manner of interacting with customers whenever HubSpot Marketing Hub is used.

Cons

The free plan of this platform comes with very few features and limited functionalities.

“Multiple Small Business Marketing

Pros

HubSpot is an allinone solution for lead collection email sending automation and email results tracking.

Cons

For a while they did not offer automated emails for our plan. That changed and is a huge asset for us.

“Well worth the money and comparable with any other CRM out there

Pros

Loved the ease of use and customization ability making it a great tool for lead flows and fields.

Cons

Because HubSpot is such a big company reaching the right person for the right support in a timely fashion often proved to be challenging resulting in being bounced between different support personnel.

“Easy to learn deploy great marketing efforts

Pros

I began my role less than a year ago and despite having no prior experience with HubSpot I found the system easy to learn. Anytime I had a question the Customer Success Team provided answers that were easy to comprehend. The primary marketing tools I use such as email and lead capture forms and CTAs are easy to deploy and I've witnessed positive results. The recent updates for the CTAs have been particularly beneficial. The stepbystep instructions for performing actions simplify the process and scheduling marketing and business tasks helps track progress and identify areas needing more focus.

Cons

Figuring out how to craft the correct rules for active lists and workflows can be challenging at times but the Customer Success Team has been helpful when I have questions.

“HubSpot Review

Pros

The product is very easy to use with stepbystep instructions simplifying the process. Scheduling tasks helps track progress effectively.

Cons

For myself the issue is that I already have an email provider that I'm quite happy with and feel like the most benefit from the platform is if it is used for all aspects of the business.

“HubSpot great for some

Pros

Tracking contacts inputting customer data and enjoying a highlevel overview of all customers are appreciated features.

Cons

There are lots of clicks sometimes too many. Some processes to add content into the platform are very cumbersome.

“The cadillac of all in one social media management

Pros

Initially attracted by HubSpot's marketing material it was used for social media and email list management. However the cost for having everything in one place became unaffordable.

Cons

Really it was just the price. When we needed to cut fluff from our budget we cut here. Not because it's a bad product but because we could get the same functions with other software. Not as integrated of course but also not as expensive.

“All in one Marketing solution tool

Pros

HubSpot excels as a lead management tool offering comprehensive solutions for various company needs. The workflow and automated email marketing services are topnotch and the smooth management of lists and integration with other software make it the best CRM in my experience.

Cons

While using the HubSpot tool and its services I haven't encountered any significant drawbacks.

“HubSpot CRM Software is incredible

Pros

HubSpot Marketing Hub is incredible providing a complete set of automation analysis and contact management features that significantly enhance performance. I appreciate its ability to create personalized campaigns and track metrics in realtime. It has simplified client management and improved my marketing team's efficiency.

Cons

It would be highly beneficial if HubSpot Marketing Hub offered better integration with external applications facilitating seamless connections with other tools in my daily workflow.

“Best automation marketing

Pros

It simplifies marketing more than other tools and the assistance is good.

Cons

The cost of using this tool is too high.

“The all in one marketing platform

Pros

The HubSpot Marketing Hub is amazing offering an allinone solution for handling diverse marketing needs. Its userfriendly interface makes it accessible for nontechnical users providing easy scheduling of posts lead capture and access to a contact database. It has proven to be a valuable asset for our company.

Cons

The positive aspect is that HubSpot is an everevolving platform that continuously improves. Feedback provided has been listened to and acted upon.