HubSpot CRM Software Reviews

Pros

It's very user-friendly and didn't take long to learn so fitting it into my daily routine was pretty convenient. One of the best parts is that clients can book calls directly on my calendar without having to reach out first and I get the alerts right on my phone.

Cons

I'm on the free plan right now and it doesn't come with the automation features I'd really like to use. At this stage, my business is still growing so paying for the upgraded version just isn't something I can afford yet.

Pros

Customizability was the biggest reason I chose it since I can decide exactly which data is needed and displayed on the dashboard. The automation features are another big plus because they can improve productivity across the entire team.

Cons

The free tier is helpful for any business but if you need more functionality, the pricing can climb pretty quickly.

Pros

Getting started with this platform feels very easy because it is simple to get a handle on. There's also a free version and you can add only the features you need by picking a plan that fits your budget and requirements. It also integrates easily with your email infrastructure and similar tools.

Cons

Costs can climb pretty quickly if you start adding more functionality than you actually need.

Pros

Right from the start, the interface felt simple which made the platform very simple to use even for colleagues who are not very technical. Another thing we really appreciate is the automation capabilities, along with how well it integrates with other IT services.

Cons

We haven't run into any drawbacks worth mentioning here.

Pros

Having it connected with Google email is a big help because customer emails get logged into the system automatically so I don't have to waste time dragging and dropping them manually. The task features are also really useful for keeping my daily work and follow-ups organized.

Cons

One limitation is that it doesn't support several phone numbers for a single customer and only lets you store up to two email addresses per contact. Some customers have multiple ways to be reached and I wish there were a better way to keep all of that integrated under one customer instead of splitting up the contact information.

Pros

Getting this up and running was very easy and it includes the features my team actually needs. We've been able to bring several account managers on board and get them productive quickly. The CRM feels very simple and it makes handoffs simple since one account manager can leave notes and details for another, helping keep deals moving toward closure.

Cons

Monthly cost can feel a bit high but considering how much value we get from using it, it still feels worth it.

Pros

It works well for sequencing and that's really the primary reason to use it. Outside of that, it feels like a very basic CRM.

Cons

Pricing is extremely high and the billing policy is frustrating. They automatically move you to a higher plan and then won't let you downgrade until your annual renewal comes around.

Pros

It's a very comprehensive platform and it works well across all departments.

Cons

Analytics capabilities are fairly basic so I'd suggest using a separate analytics tool that can integrate with it.

Pros

Having all the information in one place is really helpful. I don't have to dig through Google Contacts anymore just to find details for a prospect.

Cons

Learning curve feels too steep though. Spending that much time figuring out the app starts to take away from the actual value of using it.

Pros

It is fairly easy to use and it comes with quite a few features that are genuinely useful.

Cons

There may actually be a few too many features which can make it harder to keep the whole team aligned on using the right ones to stay as efficient and effective as possible.

Pros

New features keep getting added regularly and the training is usually very good.

Cons

It doesn't always work perfectly with other software and the plug-ins can be buggy at times.

Pros

Keeping client contacts and details organized is one of the biggest benefits of this software and it helps us give each person a more personalized experience. The information-sharing and conversation tools are excellent so staying in touch with clients throughout the entire business relationship is very effective. Its reporting features are also very useful, giving us resourceful reports that help track how our client interactions are performing and how well the services we provide are doing.

Cons

One challenge for us was needing access to the premium features while dealing with budget limitations. It would be better if the lower-cost plans included more capable features.

Pros

easy to use and quick to learn which makes handling CRM tasks feel much more manageable.

Cons

Some parts of the functionality feel a little inflexible and the AI features aren't as advanced as I was expecting.

Pros

Interface looks really polished and that makes everything much simpler to use without feeling confusing or overwhelming.

Cons

It costs a little more than I expected and a slightly lower price would make it a much better value.

Pros

Keeping up with open proposals and each client's communication history is very convenient with this software.

Cons

One frustrating part is how often it logs users out of both the web app and the Outlook extension. On some days, I have to sign in several times.

Pros

Running our small team on the free version has worked out really well because it comes loaded with great features like contact management, email tracking and a customizable sales pipeline. That makes the platform very accessible for a team our size. The integrations are also a big plus, we've connected it without issues to Google Workspace, AWeber, our WordPress website and other tools which keeps everything working together efficiently.

Cons

Even though the free tier is quite capable, a lot of the more advanced functionality, like in-depth reporting and automation workflows, is locked behind the higher-priced plans. For a small team, moving up to a paid tier feels costly compared with other alternatives. On top of that, there are so many features and customization options that it can be difficult to figure out which ones are actually the most useful for a smaller team.

Pros

It comes with all the enterprise-level features smaller teams would want.

Cons

The price is the sticking point. For small and mid-sized businesses, it ends up being too expensive to realistically consider.

Pros

Using it to track client interactions made a huge difference. Getting notifications whenever leads opened my emails was a real game changer and helped me follow up at exactly the right moment.

Cons

Building custom reports took a bit of work at the beginning but once everything was set up, they turned out to be very useful.

Pros

Right from the start, the interface feels simple and the platform is quick to learn. Contact management and client interaction tracking are especially well designed and the built-in marketing and sales features work really well together. Even the free version already includes a lot of genuinely useful functionality.

Cons

A few of the more advanced features are locked behind paid plans and the pricing can climb pretty fast for small businesses. On top of that, report and dashboard customization can feel somewhat restricted unless you upgrade to a paid version.

Pros

Sales sequences, deal journeys, reporting and dashboards and Slack alerts have all been really valuable parts of the platform for us.

Cons

Price goes up every year without any meaningful new features being added. There still hasn't been any progress on bringing in AI to help automate deal movement, record updates or related tasks.