HubSpot CRM Software Reviews
Total 548 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars64%
4
Stars29%
3
Stars5%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Harry
Architecture & Planning, 101-500 employees
More than a year
“Totally Hubspot is a great software to use for lead generation and other uses.
Pros
The lead capturing feature in HubSpot is particularly wellliked.
Cons
The search feature sometimes provides inaccurate results.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Manasseh
Electrical/Electronic Manufacturing, 1-10 employees
More than a year
“Hubspot Marketing Hub a onestop marketing platform
Pros
Deployment is simpler compared to other automation solutions taking just a few weeks. Integrating HubSpot with other enterprise software eliminates the need for months of data gathering making it efficient.
Cons
In terms of reporting options HubSpot Marketing Hub falls short of being the most comprehensive. It lacks indepth client segmentation.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Michael
Consumer Goods, 11-50 employees
More than a year
“Overall a good option for pipeline creation and business development
Pros
The platform is userfriendly and not too challenging to start with even when transferring items from an old platform to HubSpot.
Cons
The organization of contacts companies and deals can be somewhat frustrating. There should be the ability to create pipeline views beyond just deals.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Prateek
Computer Software, 11-50 employees
Less than 6 months
“HubSpot Marketing Hub is our goto tool for the marketing team
Pros
HubSpot consolidates all our marketing efforts from social media and content management to lead generation in one place. This unified approach helps our team gain a clear view of different campaigns simultaneously.
Cons
Integrations like Salesforce could be helpful and having a funnel view would be advantageous.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Cam
Sports, 11-50 employees
More than a year
“Learn the Secrets to Marketing with HubSpot
Pros
Integrating our social channels into an allinone platform has been crucial. Scheduled email campaigns have become a gamechanger in our fastpaced work environment preventing things from slipping through the cracks.
Cons
The cost became an issue as our company grew. The need for all the features declined making the high cost challenging to maintain.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Francisca
Information Technology and Services, 11-50 employees
More than a year
“Great for Lead capture
Pros
We primarily use HubSpot on our website for lead capture automating the process until the lead schedules a call saving us a significant amount of time.
Cons
Occasionally we receive fake leads like bots which is expected to some extent.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Chase
Information Technology and Services, 51-100 employees
Less than a year
“Hubspot hits the spot
Pros
HubSpot is my preferred CRM due to its costeffectiveness offering the necessary features like email marketing and lead management without unnecessary expenses for unused features.
Cons
The platform can be slow and cumbersome at times experiencing glitches during its development.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Brenda
Staffing and Recruiting, 11-50 employees
More than a year
“Allinone integrated platform
Pros
The Marketing Hub combines essential marketing elements such as SEO blogging landing pages social media and emails making it easy to replicate and promote posts across platforms simultaneously. Its close connection with the Sales Hub facilitates the identification of salesqualified leads.
Cons
HubSpot is my preferred CRM offering the most value for the investment. It provides essential features like email marketing and lead management without burdening users with unnecessary functionalities.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Colleen
Computer Software, 500+ employees
More than a year
“If you are looking for a marketing automation program Hubspot marketing hub is the best option.
Pros
HubSpot Marketing Hub stands out as premier marketing automation software offering extensive functionality and userfriendliness.
Cons
Due to its higher price smaller firms with budget constraints may find it challenging to invest in HubSpot.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Sabino Eduardo
Graphic Design, 1-10 employees
Less than a year
“Una herramienta excepcional
Pros
HubSpot Marketing Hub is an exceptional tool for managing marketing strategies. Its impressive feature set from marketing automation to lead tracking coupled with ease of use and customization facilitates smooth and effective campaign creation. It helps me achieve my goals efficiently.
Cons
A potential downside is the cost for small businesses or teams with limited budgets. Fees can increase rapidly with additional features or users posing a financial challenge for some users.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Anonymous
Not Specified, 101-500 employees
“Hubspot is best product in lead management
Pros
The lead management life cycle in HubSpot is considered the best within the product.
Cons
Integration with other products can be cumbersome.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Munavvar
Online Media, 1-10 employees
More than a year
“Best CRM and Marketing Automation ever.
Pros
HubSpot is almost free for lead capturing importing contacts and bulk emailing.
Cons
Not applicable but I suggest HubSpot increase the monthly limit as we share our data with them and they likely benefit from it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Peter
Logistics and Supply Chain, 11-50 employees
More than a year
“Make your sale process automatic using HubSpot.
Pros
What I like most about this platform is its automatic followup reminders for important tasks and lead management.
Cons
The only thing I dislike about HubSpot is its relatively high pricing.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Eli
Computer Software, 1-10 employees
Less than a year
“Super easy to learn and great overall product
Pros
Tracking all marketing sources and having a source of truth for customer email communication is what I like most.
Cons
Clicking on features often prompts the need to upgrade or add them as paid addons.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Michael
Information Technology and Services, 51-100 employees
Less than 6 months
“Functional tools with good customer service
Pros
The major selling point of HubSpot Marketing Hub is its aggregation of reliable tools on one wellserviced platform eliminating the need for complex integrations for core marketing functions.
Cons
A significant advantage of HubSpot Marketing Hub is its consolidation of reliable tools on a wellmaintained platform eliminating the need to struggle with integrating various systems for core marketing functions. It accomplishes this task effectively.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
James
Computer Software, 11-50 employees
More than a year
“Marketing tool that can integrate well with other products
Pros
The inability to deduplicate or merge data when the sync to Salesforce is enabled is a drawback leading to messy data.
Cons
While HubSpot encompasses marketing at its core linking and syncing to Salesforce our primary use revolves around managing our website and conducting email marketing.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
anna
Health, Wellness and Fitness, 11-50 employees
More than a year
“Marketing made somewhat easy
Pros
There's almost too much criteria making the communication ladder overly complicated. Keeping up with all the criteria requires diligence to maintain consistent recordkeeping conventions. The cost is high prompting us to choose another provider for better costbenefit.
Cons
Customization of lists is a feature I find very helpful.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Bara
Real Estate, 500+ employees
Less than a year
“Not bad
Pros
The free version for small businesses had minimal functions and the lack of responses raised doubts about its delivery efficacy.
Cons
It's easy to create emails and add CRM lists.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
6
Functionality
7
Jason
Marketing and Advertising, 1-10 employees
Less than a year
“Review for hub spot
Pros
One significant user concern about HubSpot is its pricing.
Cons
The platform's navigation is userfriendly allowing even those without extensive technical knowledge to quickly adapt. HubSpot's marketing tools streamline and optimize various aspects of a company's marketing efforts.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Brijesh
Computer Software, 101-500 employees
Less than a year
“Elevate your marketing strategies to new heights
Pros
Response times from HubSpot's customer support team especially during peak hours can be frustrating when timely assistance is needed.
Cons
Creating landing pages is a standout feature for me. The availability of templates the ability to drag and drop form elements onto the page and customization options make it a valuable tool.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9