HubSpot CRM Software Reviews

Pros

We picked it at first because the UX/UI felt very user-friendly. After more than 6 years of using it, it's been incredible to see them consistently add features that support our growth. The CRM is still very simple and the reporting and dashboard tools are fantastic. There are a lot of positives but its simple design and overall usability are still the hardest things to beat.

Cons

One ongoing frustration has been how critical features are spread across different pricing plans. We keep running into situations where important functionality is locked behind separate pricing tiers.

Pros

Keeping track of reports and activities is very easy especially with the time stamps included. It also helps the team clearly see who handled each insurance task or took a specific action which makes accountability much better.

Cons

One issue is that if I forget to save or there's a network problem, all the work I've done can end up being lost.

Pros

One useful part is that it syncs with your email which helps keep the flow of information organized and manageable.

Cons

Beyond that, pretty much everything has been a disappointment. First, they trap you in a sketchy year-long contract with no real option to go month to month. Second, the CRM feels like it was built strictly for sales teams and not with customers in mind so it's missing a lot of important functionality. Third, if you want to do anything actually practical, like charging a customer or calling them, you're looking at at least $2,000 per month. The basic plan definitely does not include what you'll probably need. Honestly, I regret signing up.

Pros

To keep all of our lead information in one place and add custom properties based on what we need has been really useful.

Cons

The pricing is the frustrating part because it keeps going up every year and at this point it feels ridiculous.

Pros

Having one centralized place for leads, task automation and performance tracking has made a big difference in keeping our sales and marketing teams aligned. The integration with other tools like Marketing Hub and Sales Hub works easily which has helped us build more targeted campaigns and guide prospects through the full customer journey more effectively.

Cons

One thing to watch is the pricing since it can go up as you add more features. It's worth carefully reviewing what you actually need before upgrading.

Pros

All customer credit information gathered in a single place makes management much more convenient. The interface is well designed and user-friendly so navigating the system feels very easy. I also appreciate the customer engagement features especially the live chat because it allows real-time updates to be shared with customers without any hassle.

Cons

Honestly, I haven't come across anything to dislike. It has been performing exceptionally well.

Pros

Being able to do more than just track sales and contacts has been a big plus for us. We've also used it to create forms, embed them on our website, capture additional leads and even handle calendar bookings which makes it a very versatile tool.

Cons

It's an incredibly feature-rich platform and that can feel overwhelming. With so much packed into one product, it can definitely be intimidating at first.

Pros

The one-click setup and pragmatic approach to implementation and development make this software really appealing. It also offers an interesting profiling model and gives you almost unlimited possibilities when it comes to further development.

Cons

If it isn't managed properly, the amount of configuration freedom can become a bit too much. There are also some limits on the number of calls especially when they increase significantly.

Pros

It covers a lot of ground across both sales and marketing and the resources it offers are especially helpful for small businesses.

Cons

Cost starts to climb as your business grows and it is not as focused on sales pipeline management as something like Pipedrive.

Pros

Keeping customer-requested work and cases organized is where this software really shines. It makes it much easier to track requests and stay on top of ongoing work.

Cons

There are times when it loads a bit slowly although the delay is usually only around 1 to 2 minutes.

Pros

It used to be a great product before they quietly took away features that were included before.

Cons

They use sneaky grandfathering tactics to remove features and push you into paying more money.

Pros

We're still in the adaptation phase after about five months of using it but the sales team has already seen some very positive early results by taking advantage of the platform's features. We still need a bit more time and maturity with the tool to give a more complete review but up to this point I would definitely recommend it.

Cons

Implementation has been somewhat complex, probably because of the large number of features available. Because of that, it feels like it may take a little longer for the operation to be running at 100%.

Pros

The CRM itself is decent but the price is unbelievably high compared with other platforms like GHL. The biggest issue was getting stuck in a 12-month subscription and they would not even let us out for the final month. Once I signed up, it felt like they were trying to squeeze every possible dollar out of me.

Cons

It is far too expensive and I realized I could get the same features, plus more, for about 20% of what this costs.

Pros

One of the biggest strengths for me is how customizable the reporting and analytics are. It gives our team much better visibility into our client portfolio, ARR and the overall value of our accounts.

Cons

One limitation is the lack of customizable sequences in the system. Other tools in this space offer more dynamic, condition-based actions so this part feels less flexible by comparison.

Pros

Dependable and reliable overall, with awesome customer service whenever help is needed.

Cons

Navigating through the system can feel a little slow at times.

Pros

Everything is clearly documented and all the information is organized by company. We can also log emails and phone calls which keeps everyone at our company aligned and up to date.

Cons

I haven't come across anything I dislike about it. It's very user friendly.

Pros

Using this CRM and lead management tool has been a really positive experience. It's easy to work with, very dependable and the features it offers are genuinely useful.

Cons

It performs behd well for our team and, honestly, we haven't run into any flaws at all.

Pros

It handles nearly any marketing or sales task a business might need which makes it a very capable all-in-one platform.

Cons

Since it's built more as a full suite, a few features feel fairly basic and don't offer the depth you'd get from more specialized tools. Reporting especially could be much better.

Pros

Compared with other well-known CRM platforms, this one offers a much higher level of customization which has been a big advantage.

Cons

Getting in touch with customer support can be difficult when help is needed.

Pros

Its outstanding feature set makes it a fantastic customer relationship management solution. The platform has also been very simple to use.

Cons

It has been working extremely well for our team and the features it offers are truly impressive.