HubSpot CRM Software Reviews

“Too limited for our needs”

Pros

If you're looking for a basic, standard CRM that comes with little to no cost, this product does a great job.

Cons

It really doesn't work well for the level of volume and capacity my company needs so it hasn't been the right fit for us personally.

“great CRM for daily work”

Pros

Once this CRM is in place, it really becomes the software you rely on for practically all of your day-to-day tasks. For companies that depend on a CRM system, this product can easily become the central tool that keeps everything moving.

Cons

There were moments when the color scheme bothered my eyes and even gave me headaches but adjusting the settings fixed the issue pretty quickly.

“Shared records keep teams aligned”

Pros

Everything stored in one place has been really helpful for our business records. All of our customer information is available there and everyone on the team can access it when needed. It saves me from having to cc my boss on every email like we used to because they can already see what's going on and even step in to handle things when I'm off. The system is very user-friendly and comes with really strong features.

Cons

The only part I don't really like is that the system won't load without an internet connection. There was a time I was in an area with no signal and needed to look up a customer's phone number so I could call them but I couldn't access it because the internet wasn't working. Still, I understand that this is pretty normal since most systems nowadays depend on internet access to function fully.

“All-in-one team hub”

Pros

Having all their marketing, sales, content, operations and service tools gathered in one place is what makes this stand out for me.

Cons

At first glance, it can feel a little complicated to use.

“Helpful setup and integrations”

Pros

Getting started with this as my first CRM was pretty easy as an individual user. The knowledge base articles are useful and the support team has been very responsive whenever I run into issues. It also connects with a wide range of other apps so linking it to my website and the other services I use has been simple. On top of that, I can create contact and lead lists to send out marketing communications.

Cons

The way features are separated into different parts of the platform makes the cost add up quickly. Their object list structure also makes it difficult to filter across multiple objects when building more advanced workflows. Because of that, setting up a workflow that actually does exactly what I need can take a lot of effort and mental juggling.

“Easy contact import and scheduling”

Pros

Moving my contacts over from another system was simple and easy. I also really appreciate how well the calendar works with appointment scheduling and note tracking.

Cons

It offers far more features than I actually need and that can feel a bit confusing at times.

“Clear team visibility”

Pros

Everyone on the team can clearly see all the available information which makes collaboration and transparency much better.

Cons

At times, it feels like there are too many options which can make things a bit overwhelming.

“great for automation and integrations”

Pros

There's a lot to appreciate here especially the wide range of features, the automation tools and the many integrations it supports.

Cons

Every now and then some integrations have to be re-authorized but aside from that, there really aren't many drawbacks that come to mind.

“Reliable boost for sales teams”

Pros

In my opinion this tool is easy to use, fast and dependable and it really helps with sales force automation.

Cons

Sometimes their customer service isn't as effective as it should be.

“great prospecting dashboard”

Pros

It does a decent job of tracking leads and the pipeline and the Sales Prospecting dashboard is a nice feature.

Cons

The Ring Central Dialer doesn't even let you transfer a call and a lot of calls don't go through. Name searches have to be typed with 100% accuracy, with no support for nicknames or suggested matches. If a last name is Mann, Manne or Man, it should still return something relevant. On top of that, the process for placing an order or creating a quote is tough and we've lost quite a few sales because of it. The workflow is also too slow when you need to reach multiple people quickly. Notes and activity moving between contacts, companies and deals are hard to follow which makes it difficult to find the right information fast. Even

“Reliable and easy to use”

Pros

Its dependable features are what make this a standout tool for me. It's also been very simple to use.

Cons

Managing everything with it has been very easy. Honestly, it has been the best.

“Declining value and bugs”

Pros

Back when I started using it two years ago, it felt worth the high price because the return justified the cost. At that time even though it was expensive, the results made it feel like a great investment.

Cons

Now it just keeps getting more expensive while offering less in return. I'm not sure what changed but it no longer feels like good value for the money and on top of that there are too many bugs with no real fixes. Support is also extremely limited and chat support is basically unavailable almost all the time.

“GDPR-ready and quick to launch”

Pros

The GDPR-compliant database management is a strong point and the built-in boolean tool is genuinely useful. Setup was easy so it didn't take much time to get everything up and running.

Cons

Interface feels a bit average and could use some polish. It's also not very mobile-friendly and the API integration leaves a lot of room for improvement.

“Real-time pipeline visibility”

Pros

You get complete, real-time visibility into the sales pipeline, can track how each rep is progressing against their quotas and tailor coaching for the sales team based on individual needs.

Cons

Availability of several integrations leaves us a bit uncertain.

“Quick to learn and use”

Pros

It was very easy to use, I was already comfortable using it on my first day of training because the system is so simple to pick up.

Cons

A few menus and options feel inconsistent and some of them are so small that you really have to look closely to find what you need.

“CRM with broad integrations”

Pros

Compared with other CRMs I've used, I haven't run into anything they offer that this platform can't handle itself or connect to through an integration although that may partly reflect the limits of what I've needed it to do.

Cons

Pricing is really the only thing that gives me pause. There's not much else that would make me hesitate to use it but it definitely sits at the premium end of the market and to be fair, you may be getting what you pay for.

“Quick setup and simple use”

Pros

Getting started with it is very easy and the setup process is simple right from the beginning.

Cons

It's not really suitable for post-sales teams yet since the system still doesn't allow all item SKUs to be added.

“Excellent free CRM for leads”

Pros

This free CRM is very simple to use and really practical day to day. It lets you map newly imported contacts with just one click which saves a huge amount of time. It also includes a form builder that helps collect leads more effectively from anywhere on the web.

Cons

For basic use, this software is a great choice but if you need more advanced features, you'll have to upgrade to the premium version.

“Helpful integrations with learning curve”

Pros

Connecting it with other software like Gong is really convenient and adds a lot of value.

Cons

It takes a while to get familiar with all of the features and the Excel export doesn't keep bold formatting.

“Helpful order tracking but cluttered layout”

Pros

Tracking and updating our clients' order stages with this system has been really useful for our workflow.

Cons

There's a lot of information packed into it so at the beginning it took a while to find the specific data I needed.