HubSpot CRM Software Reviews

“Reliable CRM with great features”

Pros

Feature set is excellent. This customer relationship management tool has been very effective for our needs and it's reliable.

Cons

This tool has been working really well for our team and I honestly don't have anything I dislike about it.

“ActiveCampaign integration win”

Pros

We chose it because the integration with ActiveCampaign was easy and it saved us from having to do the same work twice.

Cons

It seems to be built more with larger organizations in mind but we were still able to get great value from it.

“Excellent capabilities”

Pros

Its capabilities have been excellent and it has been a very user-friendly customer relationship management tool.

Cons

I honestly do not have any complaints about it at all. It has been the best.

“Helpful training and growth”

Pros

They provide a lot of training and educational resources which has been really useful. It's also a powerful platform that can scale with you as your business grows.

Cons

As a solo freelancer, I only needed the basics like tracking clients and remembering follow-ups. I know the system can do that but those functions felt buried under a pile of other tools. It took more time than I had to get up and running.

“simple categories and links”

Pros

Using this software feels very simple and easy. The category organization is really well done and having useful contact details and links built in makes it even more helpful.

Cons

Honestly, there isn't anything I dislike about it.

“Sales and inventory made simple”

Pros

Keeping up with sales and monitoring products is very easy with this software.

Cons

One issue I run into from time to time is that the mobile app tends to crash quite often.

“Quick setup and reliable contacts”

Pros

Getting everything set up and running was very easy and adding new contacts to my database has been completely hassle-free.

Cons

I haven't run into any problems at this point and managing the database has been very easy.

“RevOps onboarding done right”

Pros

It feels very approachable with this tool and it's simple to put in place while keeping track of those first important steps. The IT knowledge base is also a really valuable resource for learning and refining the best way to manage deals from the start of the sales process all the way through customer retention.

Cons

For more advanced analysis, it's still important to carefully verify the data and rely on standard charts. That said, the IT team has clearly improved these capabilities a lot and the accuracy is much better now than it was three years ago when I began using the platform.

“simple pipeline builder”

Pros

The platform is very user-friendly and creating pipelines is easy and simple.

Cons

Exporting data can be a bit frustrating at times and email notifications tend to arrive late.

“CRM certificates were fantastic”

Pros

Back in college, we were encouraged to use this CRM to earn certificates and it turned out to be a really positive experience. We even had the chance to visit the office which was a very cool bonus and made it even more memorable.

Cons

I honestly didn't run into any issues with it. Everything worked quickly and it was very simple to use.

“Flexible workflows that scale”

Pros

It can be as simple as you need at the beginning or as advanced as your team requires later on. You can start with basic data collection and easy tasks, then gradually turn it into a multi-user workflow that helps keep the entire company organized and on schedule.

Cons

CRM pricing works well for me but the marketing tools feel a bit overpriced.

“Great visibility and quick setup”

Pros

Getting this up and running was very easy and because it's web-based, training other people to use it didn't take much effort either. The productivity overviews are really useful and it's simple to pull up client details, communication history, pipeline tasks and deals from several different views.

Cons

Pricing felt higher than some other tools that offer similar functionality.

“simple setup and rich features”

Pros

Getting everything set up and importing contacts was incredibly easy. The interface feels simple to navigate and my team had no trouble using it right from the start. It also includes a surprisingly generous set of features in the free version which is pretty amazing.

Cons

Honestly, I haven't come across any downsides with it.

“Feature-packed and user-friendly”

Pros

Really great product with plenty of features and it's very simple to use.

Cons

At times some features take a few minutes to load results so it's not always instant.

“Limited reporting capabilities”

Pros

The integration features are great and being able to import and export data is really useful.

Cons

Reporting is almost nonexistent, probably because of the plan we're on but even then it should still be much better than what they currently offer.

“Excellent contact and deal tracking”

Pros

It's incredibly efficient for keeping track of the contacts and deals I create at work.

Cons

Some of the configuration options are a bit tough.

“WordPress lead capture powerhouse”

Pros

Right out of the gate, it works easily with our WordPress site to capture leads and automatically build out a prospective customer workflow. Whenever our WordPress contact plugins stop working, this integration has been a reliable backup and keeps things from slipping through the cracks. We're using the free plan and even at that level it still gives us plenty of functionality and covers key pieces of our client relationship process.

Cons

The hardest part is really deciding which features to use because there's a lot packed into the platform. Even so, getting started with a basic setup is quick and then you can build on it as needed. We began by using it for new inbound lead capture, explored the other tools available and then tailored the pipeline based on what fit our process.

“simple interface and automation”

Pros

Interface feels very simple and I really appreciated how comprehensive the feature set is. The automation tools are also quite powerful which is one of the things I liked most about using it.

Cons

A downside is that some of the more advanced features aren't included in the free version and may cost extra. That can be a limitation for smaller businesses or anyone trying to stay within a tight budget.

“Simple to use and affordable”

Pros

It's actually easy to use and the pricing is good as well.

Cons

I'd like it to have better integration with a wider range of external solutions.

“Helpful trial and lead management”

Pros

Getting the chance to test the software for free is always a big plus. That trial period is usually when I learn the most and can decide more confidently whether it is worth buying. Even though the free version has limited features, it still gave us enough room to contact the help desk and work through the issues we ran into. It does a great job of supporting contact management, lead tracking and business growth and it also feels like a promising option for smaller organizations.

Cons

Honestly, there is not much to complain about with this software. It is easy, clear and simple to use.