HubSpot CRM Software Reviews

Pros

Using it day to day has been a big plus for my business. It's easy to work with, connects with a wide range of other tools and the flexibility to customize things the way I need has been really valuable. The automation features have also made a noticeable difference by aligning my workflow and saving time.

Cons

Free plan covers the basics but the cost of unlocking the more advanced features can feel pretty high for a small business. On top of that, the reporting tools could be stronger and offer more customization options.

Pros

It brings contact, deal and task management together in one platform which makes it really useful for keeping everything organized.

Cons

It's important to stay aware of any potential limitations or drawbacks the platform may have.

Pros

They offer really valuable skills at no cost which makes the platform worth using.

Cons

The only downside is that you have to work through a lot of short videos while taking a course.

Pros

Having the option to set up custom settings and flags, along with the high level of automation, is a big advantage. For sales teams, it's especially valuable to assign tasks directly to deals and manage them with happy lines and responsibilities. A Google Calendar integration would make this even more useful.

Cons

It's definitely on the expensive side. While the platform is very comprehensive some important features are still missing especially in marketing when it comes to automated social media distribution. There's no way to tag companies or people so posts still have to be published manually. The pipeline structure can also feel confusing at first because of the many layers. Deals and contacts need to be maintained across the person, company and deal levels.

Pros

One thing that really works well here is how connected the integrations feel and customizing the fields is very easy.

Cons

Sequence feature still isn't optimized for sending sequences properly especially for things like email warmups, email validity checks and setting time gaps between sent emails. Right now, it only allows up to 500 emails per day and sends just 5-10 emails per minute which can hurt open rates.

Pros

Getting my website up and running with this platform felt very easy thanks to the simple, user-friendly interface. It made setting up pages, managing lead capture forms and automating email responses much simpler. Being able to track and nurture leads right from that first point of contact has also made my client engagement process much more effective.

Cons

It does come with a wide range of functionality but the cost can start to feel pretty high as the business grows especially when I need features that aren't included in the basic plan.

Pros

The email campaign features are a big reason this CRM works well for marketing companies.

Cons

This tool doesn't really cater to the specific needs of my real estate business.

Pros

Using this application feels easy and it comes with a great mix of marketing tools and features that really help boost productivity.

Cons

I honestly haven't come across any downsides so far, it's been a really good application overall.

Pros

It feels very simple overall and is pretty simple to customize in most areas. There are some really strong features and it supports a wider range of activities than a lot of other tools out there.

Cons

In my opinion a few features feel unclear or seem to be missing and the platform comes across as being geared more toward marketing than sales.

Pros

Using this platform has been very easy. It offers strong engagement tools, plenty of automation possibilities and a great set of features overall. It also works well as an all-in-one system, with lots of integration options available for connecting with other platforms.

Cons

A few standard functionality is locked behind the paid service. On top of that, the email marketing feature doesn't support attachments which means we can't rely on it for every type of communication.

Pros

The software itself is good which makes it frustrating that they're constantly pushing for more money.

Cons

A lot of basic features that really should be included are locked behind paywalls and the pricing jumps are huge. I've dealt with other predatory enterprise software vendors before and this one is among the worst. I'd strongly recommend staying away.

Pros

It has cut down the time I spend making sales calls and sending emails.

Cons

The free version doesn't include any training which is a downside.

Pros

Having chat, meetings and email all in one place makes communicating with customers much more convenient and helps us close deals faster. The reporting is very detailed too so it's easy to get a clear view of customer interactions and overall sales activity. It also feels very secure and whenever support is needed, customer service is quick and accessible.

Cons

Honestly, I haven't come across anything to dislike. It has been running really well for our team without any issues.

Pros

With hundreds of features and a high level of customization, this platform does an excellent job of keeping customer relationship management organized all in one place.

Cons

One thing that could be improved is the email integration. It would be really helpful to have the option to show only messages from specific folders while leaving everything else just in my Outlook inbox. There are workarounds for it but they take extra time.

Pros

Even people on our team who aren't very tech-savvy were able to start using it without much trouble. The lead capture and contact management tools have been really helpful for keeping all of our client information organized and in one place.

Cons

Biggest drawback is the pricing especially once you start adding more features. Some of the more advanced tools also take a bit of time to figure out in the beginning. On top of that, there have been moments when customer support didn't meet the level we were expecting.

Pros

The software feels very user-friendly and it lets me manage my accounts without any hassle.

Cons

Setup process could be more easy to handle without needing help.

Pros

Capturing applications from potential hires is really easy and it makes it quick to view and organize every lead that comes in.

Cons

The only thing I'd change is having forwarded emails arrive already attached as PDFs.

Pros

It feels easy to use. Finding the information I need is quick and it has been reliable throughout.

Cons

There really isn't much to complain about since everything worked the way it was supposed to.

Pros

Using it feels very easy and it does a great job of helping manage leads while keeping up with prospective clients.

Cons

I honestly don't have any complaints since it includes pretty much all the features you'd usually need.

Pros

This app is really intelligent and brings a lot of useful benefits to my work.

Cons

It isn't very simple to start and it takes some time to fully understand how everything works.