HubSpot CRM Software Reviews
Total 548 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars64%
4
Stars29%
3
Stars5%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Jacob
Entertainment, 1-10 employees
Less than a year
“Hubspot Social Media Manager Needs Some Updating
Pros
HubSpot simplifies the bulk uploading and cross-posting of content across a wide range of social media accounts which is immensely advantageous. These are significant advantages in my experience.
Cons
HubSpot has limitations when it comes to content posting. It lacks support for vertical videos which is crucial for today's content marketers. Additionally there are restrictions on posting videos to certain LinkedIn profiles and the reason behind this limitation is unclear.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Anonymous
Not Specified, 11-50 employees
Less than a year
“Good Software for a Marketing Professional
Pros
The user interface of HubSpot is highly impressive providing a seamless and easily understandable experience. The standout feature for me is the efficient automation of email publishing.
Cons
I have been using it for the past 6 months and have no dislikes. However their response time for resolving issues could be improved.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Anonymous
Not Specified, 1-10 employees
Less than 6 months
“Good choice
Pros
HubSpot seamlessly integrates with various programs like Outlook offering limitless possibilities while remaining user-friendly.
Cons
It would be beneficial to have more free features. Nevertheless the overall experience is positive.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
10
Catarina
Telecommunications, 51-100 employees
Less than a year
“Easy way to manage e-mail marketing campaigns
Pros
Adoption is effortless making it a great tool for managing diverse designs.
Cons
Initially it can be confusing and the provided courses are not very helpful.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Joseph
Building Materials, 51-100 employees
More than a year
“HubSpot Marketing Hub Is The Easiest Way To Publish Content To Multiple Site In One Place
Pros
Managing multiple sites and controlling content is much easier with HubSpot compared to WordPress. The automation tools alone are worth the investment allowing seamless creation of workflows based on user interactions and form submissions.
Cons
The downside to HubSpot lies in its steep price tag. As your lists expand and you manage multiple sites the cost can become substantial. However the value it provides makes it worth the investment.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
9
Functionality
10
Fabio
Marketing and Advertising, 51-100 employees
Less than a year
“Hubspot is a great tool
Pros
HubSpot fulfills all the necessary requirements of a marketing automation platform perfectly.
Cons
Configuring automation flows is not straightforward and may require training or someone already familiar with the platform.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
10
Pratik
Information Technology and Services, 101-500 employees
“Hubsport Marketing Hub- An Out of the box tool to streamline digital life.
Pros
HubSpot Marketing Hub is the most user-friendly tool for marketing and lead generation automation. It offers a multitude of functionalities for managing leads sales marketing and CRM. It efficiently handles significant amounts of data making it accessible to the entire organization.
Cons
The setup of deals and customization in email templates.
Rating Distribution
Ease of use
8
Value for money
5
Customer Support
6
Functionality
8
Sarah
Marketing and Advertising, 51-100 employees
More than a year
“HubSpot Marketing Tool
Pros
The software's ease of use and intuitive deployment make it a breeze to work with. The comprehensive dashboard provides a clear overview of performance reach and areas for improvement.
Cons
Manually implementing and merging contacts can be time-consuming leading to duplication and confusion.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Elisha
E-Learning, 1-10 employees
Less than a year
“Very impressive marketing software
Pros
The landing pages are truly time-saving and have a clean design.
Cons
The list segmentation area could be more user-friendly.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
6
Functionality
6
Siddharth
Business Supplies and Equipment, 51-100 employees
Less than 6 months
“Best all in one marketing tool
Pros
HubSpot is an all-in-one marketing tool that makes it easy to access various social media platforms.
Cons
It is slightly overpriced and takes time to understand the software.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Claudio
E-Learning, 101-500 employees
More than a year
“it streamlines our management and allows us to evaluate the behavior of our users
Pros
It enables analysis of communications and workflows enhancing overall efficiency.
Cons
It is not user-friendly and requires some training although the learning curve is manageable.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
6
Functionality
10
pyubani
Staffing and Recruiting, 51-100 employees
Less than a year
“Great learning tool
Pros
The integration of all features in one place simplifies our daily work with HubSpot.
Cons
Occasionally it does not accurately track the number of calls.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Felipe
Design, 1-10 employees
Less than 6 months
“quality and performance that the company offers
Pros
The company's provision of numerous free resources is commendable.
Cons
I find the number of marketing contacts available in the cheapest plan to be insufficient.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
10
Amir
Marketing and Advertising, 101-500 employees
Less than a year
“Marketing Automation Platform
Pros
HubSpot is a well-rounded marketing automation platform that allows users to run all types of campaigns.
Cons
The reporting and dashboard features lack user-friendliness and customization options. However there are third-party software options available to address this limitation.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
6
Deependra
Computer & Network Security, 500+ employees
More than a year
“Superb
Pros
The dashboard of this application makes data entry and marketing auditing a breeze contributing to strategic business operations.
Cons
The customer support is not always friendly and the pricing is relatively high and requires reassessment.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Colleen
Insurance, 1-10 employees
More than a year
“Simple and easy
Pros
HubSpot was incredibly easy to learn and integrate within our office. Team members of all expertise levels were able to use it effectively within a day.
Cons
I have not encountered anything to dislike about HubSpot.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Anonymous
Not Specified, 1-10 employees
Less than a year
“One of the best business management tools
Pros
HubSpot's ease of attracting and automatically retaining prospects along with the option to segment the prospect base and conduct automated email marketing saves a significant amount of time.
Cons
Since I started using HubSpot Marketing Hub all the feedback has been positive.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
10
Martha H.
Information Technology and Services, 1-10 employees
“The most beloved software amongst salespeople.
Pros
Hubspot has been an amazing platform to base our digital marketing on. My company uses Hubspot exclusively because it is simple and easy to train employees on.It has all of the features you could possibly require to effectively manage sales performance and the critical customer care.There is a free version that honestly offers a lot more than it needs to convince you that Hubspot is the solution you were looking for. I personally appreciate the tier-based subscription system the most. It has allowed us to stay within our budget and select the features that we needed the most. Lastly, the UI is simple, and the updates are timely.
Cons
The only con I can point is that there are certain features that force you to upgrade to the paid version. While it’s understandable (since they too are in the market to make profit), it isn’t very friendly for small organizations. If you truly need automation in your marketing processes, there’s no way to do that on the free version, so you have to invest and hope that it works out for you. And the reminder tool doesn’t allow setting up recurring job reminders, which would help our salespeople know when to follow up on a certain client, especially if the gap is longer than usual.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Gerhard K.
Marketing and advertising, 1-10 employees
“My ideal all-in-one marketing automation tool
Pros
Begin with nothing and gradually increase as you grow; this is easy.You may complete your task more quickly by not having to jump back and forth between multiple windows thanks to HubSpots sales tools, which are located in your inbox, such as Gmail, etc. You may send and receive emails to and from all of your contacts directly from their HubSpot contact records by linking your email account to HubSpot. This has been a great investment, and we dont regret purchasing this software. I have personally recommended this software to many people, and they all have nice things to say about it.
Cons
The fact that the product was created in the USA may very well be evident. In the unlikely event that leads are afterward transferred to Hubspot and the information is improved, for example, some names may change or the design of the phone numbers may not be done properly. We have essentially disabled this ability and have either physically created or structurally integrated the leads. This can seem like a lot of work, and it definitely tires you out when you keep going through all of this over and over. Other than that, it is not bad software to use.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
6
Nabin Poudel
Curl Labs, 50-99 employees
“Great marketing software
Pros
Combine all key tools for marketing
Cons
Quite expensive service
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10