HubSpot CRM Software Reviews

“All-in-one sales tracking”

Pros

It brings contact, deal and task management together in one platform which makes it really useful for keeping everything organized.

Cons

It's important to stay aware of any potential limitations or drawbacks the platform may have.

“Useful free skills”

Pros

They offer really valuable skills at no cost which makes the platform worth using.

Cons

The only downside is that you have to work through a lot of short videos while taking a course.

“Automation for sales”

Pros

Having the option to set up custom settings and flags, along with the high level of automation, is a big advantage. For sales teams, it's especially valuable to assign tasks directly to deals and manage them with happy lines and responsibilities. A Google Calendar integration would make this even more useful.

Cons

It's definitely on the expensive side. While the platform is very comprehensive some important features are still missing especially in marketing when it comes to automated social media distribution. There's no way to tag companies or people so posts still have to be published manually. The pipeline structure can also feel confusing at first because of the many layers. Deals and contacts need to be maintained across the person, company and deal levels.

“Connected integrations and custom fields”

Pros

One thing that really works well here is how connected the integrations feel and customizing the fields is very easy.

Cons

Sequence feature still isn't optimized for sending sequences properly especially for things like email warmups, email validity checks and setting time gaps between sent emails. Right now, it only allows up to 500 emails per day and sends just 5-10 emails per minute which can hurt open rates.

“simple website and lead capture”

Pros

Getting my website up and running with this platform felt very easy thanks to the simple, user-friendly interface. It made setting up pages, managing lead capture forms and automating email responses much simpler. Being able to track and nurture leads right from that first point of contact has also made my client engagement process much more effective.

Cons

It does come with a wide range of functionality but the cost can start to feel pretty high as the business grows especially when I need features that aren't included in the basic plan.

“Strong email campaign tools”

Pros

The email campaign features are a big reason this CRM works well for marketing companies.

Cons

This tool doesn't really cater to the specific needs of my real estate business.

“Helpful marketing features”

Pros

Using this application feels easy and it comes with a great mix of marketing tools and features that really help boost productivity.

Cons

I honestly haven't come across any downsides so far, it's been a really good application overall.

“simple and feature-packed”

Pros

It feels very simple overall and is pretty simple to customize in most areas. There are some really strong features and it supports a wider range of activities than a lot of other tools out there.

Cons

In my opinion a few features feel unclear or seem to be missing and the platform comes across as being geared more toward marketing than sales.

“All-in-one platform”

Pros

Using this platform has been very easy. It offers strong engagement tools, plenty of automation possibilities and a great set of features overall. It also works well as an all-in-one system, with lots of integration options available for connecting with other platforms.

Cons

A few standard functionality is locked behind the paid service. On top of that, the email marketing feature doesn't support attachments which means we can't rely on it for every type of communication.

“High pricing”

Pros

The software itself is good which makes it frustrating that they're constantly pushing for more money.

Cons

A lot of basic features that really should be included are locked behind paywalls and the pricing jumps are huge. I've dealt with other predatory enterprise software vendors before and this one is among the worst. I'd strongly recommend staying away.

“Faster outreach and follow-ups”

Pros

It has cut down the time I spend making sales calls and sending emails.

Cons

The free version doesn't include any training which is a downside.

“All-in-one sales communication”

Pros

Having chat, meetings and email all in one place makes communicating with customers much more convenient and helps us close deals faster. The reporting is very detailed too so it's easy to get a clear view of customer interactions and overall sales activity. It also feels very secure and whenever support is needed, customer service is quick and accessible.

Cons

Honestly, I haven't come across anything to dislike. It has been running really well for our team without any issues.

“CRM customization tools”

Pros

With hundreds of features and a high level of customization, this platform does an excellent job of keeping customer relationship management organized all in one place.

Cons

One thing that could be improved is the email integration. It would be really helpful to have the option to show only messages from specific folders while leaving everything else just in my Outlook inbox. There are workarounds for it but they take extra time.

“User-friendly lead management”

Pros

Even people on our team who aren't very tech-savvy were able to start using it without much trouble. The lead capture and contact management tools have been really helpful for keeping all of our client information organized and in one place.

Cons

Biggest drawback is the pricing especially once you start adding more features. Some of the more advanced tools also take a bit of time to figure out in the beginning. On top of that, there have been moments when customer support didn't meet the level we were expecting.

“easy account management”

Pros

The software feels very user-friendly and it lets me manage my accounts without any hassle.

Cons

Setup process could be more easy to handle without needing help.

“Fast hiring lead tracking”

Pros

Capturing applications from potential hires is really easy and it makes it quick to view and organize every lead that comes in.

Cons

The only thing I'd change is having forwarded emails arrive already attached as PDFs.

“Reliable and user-friendly”

Pros

It feels easy to use. Finding the information I need is quick and it has been reliable throughout.

Cons

There really isn't much to complain about since everything worked the way it was supposed to.

“Lead management done right”

Pros

Using it feels very easy and it does a great job of helping manage leads while keeping up with prospective clients.

Cons

I honestly don't have any complaints since it includes pretty much all the features you'd usually need.

“Smart tool for work”

Pros

This app is really intelligent and brings a lot of useful benefits to my work.

Cons

It isn't very simple to start and it takes some time to fully understand how everything works.

“CRM for marketing”

Pros

Right away, this CRM stood out for the wide range of features it offers. Email marketing, managing contacts across multiple projects and handling the sales pipeline all work together in a very productive way. The content creation tools and collaboration features are especially impressive and add a lot of value to the overall experience.

Cons

Getting started with this CRM felt very simple and honestly, I haven't run into any issues worth pointing out.