HubSpot CRM Software Reviews
Total 548 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars64%
4
Stars29%
3
Stars5%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Amy
BlueWave, 11-50 employees
“HubSpot
Pros
It is easy to use. I really enjoyed the time I used to work on it. It has helped me use my skills in a better way. It is a nice tool and many companies do use it. I have also added it to my resume as it’s a popular tool.
Cons
There aren’t any complaints. For me it’s a pretty decent software.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
8
Functionality
7
Andrea
Acton Institute, 51-100 employees
“Amazing Tool!
Pros
It is an amazing tool. I basically use it for event marketing. The email templates are easy to use. To schedule the social media postings are fun and easy as well. This tool helps me save a lot of time. The training conference that took place in Chicago was very helpful and I do feel quite empowered after it.
Cons
There are a few times when I noticed that the system just hangs whenever I include or exclude an individual contact to an eblast.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Zia
Premium Health Content, 1-10 employees
“Tool is fantastic, but price is a lot
Pros
A person with little to zero experience can easily use this tool. It is simple and easy to use. It is a well-designed and intuitive tool. They also provide you with all the useful information that one might need in order to use it.
Cons
The price of this tool is quite pricey, and there are many other tools that are cheaper in comparison to it, but they aren’t as simple to use as this one. They take annual payments rather than monthly, which is a shame.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
MARCO
Axios Systems, 101-500 employees
“HubSpot
Pros
This tool seems to be the market leader. You can do a lot with the help of this tool. Integrations with other CRMs are easy. Learning how to use the tool doesn’t take much time.
Cons
Data extraction isn’t as easy as one might think of it. Even after looking at many easy tutorials, it does not look that way.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
8
Joyce
Your6, 1-10 employees
“Great for start-ups
Pros
Once you learn the tool and know how to navigate through, it gets all easy to go through all the steps in the sales process, etc. The customer service is great. They do offer a lot of online training opportunities which is amazing.
Cons
Can be a bit complex for people with no tech background.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Casey
Goldline photography, 1-10 employees
“Great Software
Pros
It is a great software. It has helped me grow my business. It automated all my marketing needs. I used Facebook ads but that didn’t help me or my business in any ways. Hubspot has been great in every way and I’ll continue to use this system.
Cons
None so far.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Shana
Miuros, 11-50 employees
“Easy to use
Pros
I had no experience when it came to using HubSpot and the rest of my team members were already using this software. I had to speed up my learning just to get started with it, and to my surprise, it wasn’t hard at all. I was able to easily see the statuses on all of my accounts and also create marketing campaigns with not much experience. They offer a lot of email templates, which made it easier for me to get started with.
Cons
It has a very limited set of fonts in the email creation section and those fonts do not match our overall branding, which is kind of an off for us.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
Tasha
Universal Lending, 51-100 employees
“It’s a breeze!
Pros
I like Hubspot. It offers a variety of templates from which I can create the emails that I want to send out. I can easily customize the templates in my own way, which I really like about it. With the help of this tool, I am able to send out custom newsletters to employees. This tool has been amazing for me and my job.
Cons
There were times when the system would get a bit complicated due to so many features. There are many tasks that do not require a whole lot of features to be used, and that’s what complicated things the most.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Brian
Bm Graphics, 1-10 employees
“Hubspot.
Pros
Customer service is great, the team is knowledgeable and are quick in responding. You get what you pay for. The interface is simple and easy. Hubspot is a much better choice than Godaddy. Hubspot notifies you each time your website has been shared and how many people are viewing it, this is something that Godaddy didn’t provide.
Cons
If you get all the add-ons, it becomes quite expensive.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Valentin
Active Mechanical, 51-100 employees
“HubSpot Tool.
Pros
Our company isn’t that big. It’s a small 3D printing bureau. I am handling all the email marketing and social media postings and HubSpot has helped me manage it all. The software is completely free, which is something I really like about it. It is very well integrated with its resources like email marketing, sales tool, social media management tools etc, and all this comes free.
Cons
It isn’t that easy to use and it is not very straightforward. It took me a while to understand the functionalities and even now I do not know its max potential.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
John
GIGLY LTD, 1-10 employees
“Hubspot is great!
Pros
I love this product and cannot think of switching to any other. Everything about hubspot is great. I’ve used many other marketing tools, and for me this has to be the simplest of all. They offer a free version as well, which is great for start-ups or SMBs. The discount offers are great as well. It is amazing.
Cons
The chat widget does not have many options of customization in comparison to other products.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Michelle
Information Technology and Services, 500+ employees
“Easy to use.
Pros
It is a great tool. It is easy to use. Creating landing pages, emails etc isn’t hard at all. Many people think that it is best suited to small businesses, but I think it can be used by any company whether it is small, medium or large. It is an easy automation tool. If you don’t have many requirements and do not want any extra add-ons, then you can save tons just by using this system. Otherwise, you always have the option to go to another system, which does a lot and charges a lot.
Cons
It does all that I need it to do, so I don’t think I have any complaints.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Nicholas
Spire Digital, 51-100 employees
“It’s OKAY!
Pros
It is user-friendly and does the things we require it to do like email marketing, social media management etc.
Cons
The analytics are not that great, basically, it is terrible. HubSpot has been really hard for us to integrate with Google Analytics. Their naming structures are a bit old-fashioned.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Michelle
i7 Marketing, 11-50 employees
“Does all that you’ll need.
Pros
We use this tool mainly for email marketing and it serves well. Once the template has been built, it becomes a lot easier for anyone to start creating new emails. I like the way it works with the lists, it keeps narrowing the list with only active users, which improves the open rate. It is easy to read reports and analytics. It basically gets the work done.
Cons
The format doesn’t seem to be the same on email as it is shown on the template, so that’s kind of weird. Making changes to the template can sometimes be such a pain when you select a specific template with specific options, but you want to add more. For that, you would have to go back and select another template that might fulfill your requirements.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Riley
Carex Consulting Group, 11-50 employees
“HubSpot
Pros
The social media software of HubSpot is really great. It is easy to use and can be used for your sales needs, marketing etc. It is easy to fit in your schedule and manage things with it. It helps in planning advance posts. I don’t really have to stress anymore about my posts and what time to post for my audience. It has been a great help. This tool is amazing.
Cons
The website was a bit tricky to navigate through. I started using their free trial version just to test out the tool, and to my shock I was quite impressed by it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Krystal
Princess Towers inc, 51-100 employees
“Impressive system.
Pros
My experience with this system has been great, and I would definitely use it again in the future. The software is easy to use and easy to navigate through. It is easy to find things on it. It has many great features that are a great help.
Cons
Sometimes it feels kind of outdated, as there might be a few things you would want, and it won’t have it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
El Mehdi
MDL Trade Group, 1-10 employees
“Review
Pros
This system is user-friendly. It is also well updated. I do use this system a lot in a day.
Cons
Customer support isn’t great, or my experience with them wasn’t great. They are not satisfying at all. With this tool, I had to repeat a lot of my tasks over and over again, which was basically something that I did not like at all.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
8
Functionality
8
Yana
Netpeak, 500+ employees
“Useful Marketing Tool.
Pros
Hubspot is an ideal tool for marketing tasks. Configuring the CRM can be a bit difficult, but it is quite easy to use. It has many great features to promote projects. They have their own service to reduce links. It is able to conduct analytics as well.
Cons
I do not use this tool to create publications as its post editor seems a bit awkward to me, and I generally don’t feel much comfortable working with social networks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Gabrielle
DigitalOcean, 500+ employees
“One of the popular marketing tool
Pros
It has all the functionalities that any other popular marketing tool has. They’re more of an email marketing tool. However, hubspot makes integrating multichannel marketing into marketing strategies easier than any other marketing tool.
Cons
Hubspot marketing automation is not as popular as Marketo or any other popular tool if you need it for email marketing only. This is my opinion about it.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
8
Chris
General Woodcraft Inc, 11-50 employees
“Works great for us.
Pros
Hubspot made things a lot easier for us, and due to hubspot our company has tripled in size. We are a small company, and don’t have much marketing staff or resources, but with this tool, we’ve now become relevant. This tool does a lot of the work for us. We use it for lead development, lead management, email blasts, tracking web pages, blogs etc. Our web traffic increased in the first year of using hubspot. It is an effective and efficient tool. The support team is awesome as well. Helped us learn the tool.
Cons
There’s a learning curve to it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8