HubSpot CRM Software Reviews

“Great price for small teams

Pros

Signing up was really easy and I was able to start using it in no time. I appreciate that the free tier fits a small company like mine and I find tracking sales and managing customer interactions to be incredibly simple and efficient.

Cons

I've found the AI integration to be more irritating than helpful and I don't think it functions very reliably. To me, it comes across as a feature they slapped on just to follow industry trends rather than something genuinely useful.

“Does it all but costs a lot

Pros

I am a big fan of HubSpot's wide-ranging features and how well it connects with other tools. It honestly feels like an all-in-one platform. When someone configures it properly, I find it really easy to use and incredibly powerful for list management, list segmentation, team collaboration, setting up automated workflows and much more. The overall user experience comes across as interactive, particularly when it's implemented following solid UX design principles.

Cons

the biggest downside of it is the cost because it's expensive. I do accept that it's positioned as a premium solution and there is some flexibility since you can buy individual Hubs a la carte but the price tag still stands out as the least favorable part of the experience for me.

“Quick setup, excellent support

Pros

Their customer support is excellent and the platform is really easy to set up. Plus the onboarding process in particular lets me get started within just a few days.

Cons

The cost has been rising rapidly and it's pretty unclear what I am actually being billed for. Overall, it comes across as quite pricey.

“Simple and has everything in one place

Pros

What I liked was how simple HubSpot CRM was to use. As everything felt user friendly so I did not need much time to set it up or find the tools I needed. Plus I enjoyed having contacts, deals and notes all in one place without it feeling cluttered.

Cons

I was not thrilled that certain capabilities felt restricted unless I upgraded. A handful of actions I wanted to complete forced me onto paid tiers and that became somewhat annoying after a while.

“Left stranded after signing

Pros

I have not really been able to use it because the onboarding was so bad. And so far customer support has not been helpful too.

Cons

After signing up in early December, I still haven't received proper onboarding guidance. They set me up with Lupo Digital for onboarding and because of that team's internal procedures, I cannot be reassigned to anyone else.

“Fast setup

Pros

Getting HubSpot CRM up and running was a simple for me and it's honestly one of the fastest CRMs I have ever been able to set up and start using right away. What I really like is that they offer a free tier so you can begin experimenting without having to commit anything up front.

Cons

I knew that features would cost money but what frustrates me is how it layers functionality across tiers. Like instead of being able to buy just the exact tools I need, I frequently end up paying for extra capabilities I don't use because they're bundled into higher-priced plans.

“Sales and tools work together

Pros

It is incredibly easy to use. The thing I like most is that it brings sales, marketing and operational tools together into one smooth workflow. The interface is also very user-friendly and whenever I needed customization help their customer support was consistently very helpful.

Cons

For larger organizations, I think it is pretty expensive. Plus in my experience the built-in features don't always scale well without buying several add-ons which quickly pushes up the total cost.

“Connects email, tracks history

Pros

The interface is very user friendly and since it connects smoothly with my email, I am able to easily follow communication history and keep everything organized.

Cons

Its advanced reporting and automation options feel restricted unless I upgrade to a higher-tier plan which is frustrating.

“User friendly and organizes contacts well

Pros

I really like how user-friendly HubSpot CRM is. Plus ts user friendly interface makes it simple for me to organize contacts and keep track of customers in a clear, efficient way that fits my workflow.

Cons

One of the biggest downside is that some of the advanced settings can feel complicated at first and I need to invest time learning them to make full use of all the features.

“locked into costly surprises

Pros

Honestly I find it way too complicated and it takes me many hours to get anything done. What's really frustrating is that I cannot cancel the automatically enrolled one-year contract that charges 120 EUR per month.

Cons

Be careful when signing up because I discovered that the subscription binds me for a full year with no way to terminate it early, meaning I am stuck paying 120 EUR per month for 12 months which comes to 1440 EUR in total. I called them several times and they wouldn't budge from that policy. Since the fee is charged directly to my credit card, I found there's effectively no way to stop the payments unless I cancel the card itself.

“free plan works well

Pros

The Gmail synchronization is something I like most. It's handy because I can instantly view the full exchange history with a prospect. Even the free plan works extremely well.

Cons

To be honest I cannot say I have had a truly bad experience with the app. My first few attempts weren't very smooth but now it runs fine for me.

“Teams share design work together

Pros

I appreciate how simple it is to bring Deals, companies and support tickets together and also to collaborate with our design team inside HubSpot so we can share and discuss design work in one centralized spot.

Cons

Sometimes my HubSpot connection to Gmail drops which makes it difficult for me to capture customer emails and automatically log them when I am trying to create new deals.

“Free tier fits small businesses

Pros

Signing up and getting started was incredibly easy for me. The free tier's cost fits my small business perfectly. Also I find monitoring sales and customer interactions extremely simple and effortless.

Cons

I find the AI integration pretty frustrating because it doesn't seem to function reliably. To me, it feels more like a tacked-on feature they included mainly to match what other tech firms are offering.

“All-in-one with a strong design

Pros

I have come to really like HubSpot's wide range of features and how well it connects with other tools. It honestly feels like an all in one solution. When set up properly, it is easy to use and can handle a lot like organizing contacts, collaborating with teammates, building automations and more. The overall user experience is the best too especially when strong UX design is applied.

Cons

Cost is the biggest problem as it is pretty pricey though you do get a premium product and the flexibility to buy individual Hubs a la carte.

“Sales and marketing under one roof

Pros

What really stands out to me about HubSpot is how it brings everything together in one platform. Having my sales, marketing and customer success tools all housed under a single roof gives our team a unified source of truth for every lead and interaction. The interface feels extremely user-friendly. It is honestly one of the strongest in the CRM arena. I also get a lot of value from the automated email tracking and the drag-and-drop deal pipeline since they instantly show me how healthy our sales cycle is.

Cons

I have seen the HubSpot trap myself. Like the free and Starter plans are great for trying it out but costs shoot up once you need more advanced features. Things like advanced automation and custom reports are only in the Professional and Enterprise plans which can be a huge cost jump for a growing business. Plus, the required onboarding fees for those higher tiers are an annoying upfront cost that's hard to justify.

“Good for teams but hard to connect

Pros

We find it really easy to share and keep track of our lead pipeline across the team using HubSpot and the follow-up reminder feature has proven to be especially helpful for our group's workflow.

Cons

Personally, I struggle with getting it to work smoothly with other platforms and I also find the navigation a bit clunky, the interface doesn't feel as interactive to me compared with other CRMs we've used.

“Fits our needs, could use better charts

Pros

For our sales and marketing crew, it's quite adaptable and easily configurable and it meets the majority of our team's daily needs pretty well in everyday use.

Cons

I'd really like stronger analytics and more flexible chart-creation features, plus additional built-in integrations with contract management tools overall.

“good tool with bad connections

Pros

Its really powerful, offering easy features, adaptable automation and quick, helpful support that lets our team move at a fast pace.

Cons

In my experience, HubSpot's integration options come across as superficial and inflexible, frequently forcing me to rely on clumsy workarounds or paid extensions to get data syncing correctly.

“Great for start but pricey to grow

Pros

It is a cost-effective and reliable solution for CRM and customer support. The tools are interactive to use and their support team has consistently been helpful and quick to respond.

Cons

In my experience, the marketing add-ons become pricey very fast, particularly once I scale up or need more advanced functionality.

“easy and powerful start

Pros

Getting started was easy, I was able to add my contract details without any issue. I picked this platform because it isn't tied to a single industry and offers enough customization to fit how I work. I'm also a big fan of the integrations, linking other services and external accounts was easy and saved me a lot of setup time.

Cons

I do think the pricing tiers could use improvement , they jump from a Free plan to something around fifty dollars a month and then leap up to roughly $850 per month. It also took me a while to figure out which features would actually be useful for my workflow, and by the time I worked that out I found myself facing a much higher bill for capabilities I might never use.