HubSpot CRM Software Reviews

“Helps with all marketing activities”

Pros

It assists me with all the marketing activities inside the platform's user hub.

Cons

Sometimes I feel the layout isn't organized properly

“best choice for testing and automation”

Pros

I enjoy using it to test my marketing emails, the form and landing page features and the automation part worked really well.

Cons

My only problem is with the integration side , when I use integrations inside automations to apply if/else conditions, they aren't very helpful or interactive.

“mostly simple to use”

Pros

It's easy as a marketing user to create, tweak and publish forms that push data directly into my account, enabling smooth lead capture and easy follow-up.

Cons

I initially found learning to set up and test advanced marketing triggers challenging, because they aren't very interactive for those working in marketing.

“Integrations save a huge amount of time”

Pros

Using it as my CRM has been great because of how well it integrates and how simple it is to use. Those integrations shave at least half the time , sometimes even more , when I am processing leads and it's easy to teach colleagues how to use it. I am also grateful for the continuous updates, the team keeps rolling out features I didn't realize I needed until they were there. Getting started was a easy and I link it to several services like Gmail, Zapier and Zoom.

Cons

I haven't come across many downsides, but the one annoyance is that it occasionally drops its connection to my Gmail account, which can interrupt my workflow.

“All the tools are in one spot!”

Pros

I love having all the tools gathered in one place and there are loads of integrations with the other software we rely on.

Cons

Sometimes I run into glitches in specific tools,like the landing pages and email features,and small annoyances crop up now and then.

“smooth automations with annoying small changes”

Pros

how easy the automations and scheduling are for both emails and social posts. The templates and formatting are fast and simple, so I can blast out large batches of emails without a headache which keeps me on top of what's trending in marketing. Plus, getting started was a easy which made the whole experience off to a great start.

Cons

I find the recent change to the email interface frustrating because locating the tabs is more complicated now. I wish I didn't have to scroll all the way up to the very top of an email just to edit the subject line and preview description , it's an unnecessary extra step that interrupts my workflow.

“Top choice for generating & saving leads”

Pros

I've found it invaluable for generating leads and keeping important email contacts neatly stored in lists. The way it lets me track email contacts and sort new leads is easy and its email contact tracking feature stands out as my favorite. Working in a startup environment, it has been a key tool for building my prospect pipeline.

Cons

I found the initial setup a little tricky, especially when I was first trying to get to grips with the user interface, but it has become much easier as the platform improved and I got more familiar with it over time.

“Creates leads fast from social media”

Pros

What I like most is being able to generate leads straight from our social inboxes, which shortens the time between initial interest and follow-up when a prospect is most engaged. I also appreciate the complete 360-degree picture each contact provides and that I can build workflows to ensure we engage the appropriate customers at precisely the right moments. On top of that, I find it simpler to set up and manage compared with other CRM solutions.

Cons

It feels like linking our Facebook account is scattered across multiple areas, which makes things confusing. I think there should be a single connection point that can be controlled from one central place.

“not a fan”

Pros

I find the pipeline, data handling, workflow and dashboards quite interesting and I like the solid follow-up on sales leads thanks to built-in tasks and reminders.

Cons

As for drawbacks, I've faced a serious lack of transparency and a frankly disastrous relationship with customer support, with no compassion shown. It feels like they have no interest in fostering customer loyalty. Being a small company, we're forced to pay for features we never use and can't downgrade which is infuriating. Paying EUR21,000 a year for this is scandalous.

“An year long contract you can't leave”

Pros

It's overly complex, I've spent many hours using it and I'm really annoyed that the automatically applied one-year, EUR120/month contract can't be canceled.

Cons

I found that when I subscribe I'm locked into a one-year commitment with no way to cancel before it ends, which is EUR120/month for 12 months, totaling EUR1440. My calls to HubSpot achieved absolutely nothing so far, they insist on their stance. Since this is charged to my credit card, the only way to stop it seems to be cancelling the card itself.

“Free, easy and very useful tool”

Pros

I appreciate how it syncs with Gmail, being able to pull up a prospect's past exchanges directly is really handy. The free tier is impressive too.

Cons

I haven't really had any serious issues using it. At first my early attempts felt clunky, yet now it runs smoothly enough for my needs.

“everything in one place?”

Pros

I like how simple it is to bring together Deals, companies and tickets and to use it alongside our design team so we can share and discuss designs in a single place.

Cons

I run into problems connecting HubSpot to my Gmail and that can prevent customer emails from being logged properly when I am trying to create deals.

“Great price for small teams”

Pros

Signing up was really easy and I was able to start using it in no time. I appreciate that the free tier fits a small company like mine and I find tracking sales and managing customer interactions to be incredibly simple and efficient.

Cons

I've found the AI integration to be more irritating than helpful and I don't think it functions very reliably. To me, it comes across as a feature they slapped on just to follow industry trends rather than something genuinely useful.

“Does it all but costs a lot”

Pros

I am a big fan of HubSpot's wide-ranging features and how well it connects with other tools. It honestly feels like an all-in-one platform. When someone configures it properly, I find it really easy to use and incredibly powerful for list management, list segmentation, team collaboration, setting up automated workflows and much more. The overall user experience comes across as interactive, particularly when it's implemented following solid UX design principles.

Cons

the biggest downside of it is the cost because it's expensive. I do accept that it's positioned as a premium solution and there is some flexibility since you can buy individual Hubs a la carte but the price tag still stands out as the least favorable part of the experience for me.

“Quick setup, excellent support”

Pros

Their customer support is excellent and the platform is really easy to set up. Plus the onboarding process in particular lets me get started within just a few days.

Cons

The cost has been rising rapidly and it's pretty unclear what I am actually being billed for. Overall, it comes across as quite pricey.

“Simple and has everything in one place”

Pros

What I liked was how simple HubSpot CRM was to use. As everything felt user friendly so I did not need much time to set it up or find the tools I needed. Plus I enjoyed having contacts, deals and notes all in one place without it feeling cluttered.

Cons

I was not thrilled that certain capabilities felt restricted unless I upgraded. A handful of actions I wanted to complete forced me onto paid tiers and that became somewhat annoying after a while.

“Left stranded after signing”

Pros

I have not really been able to use it because the onboarding was so bad. And so far customer support has not been helpful too.

Cons

After signing up in early December, I still haven't received proper onboarding guidance. They set me up with Lupo Digital for onboarding and because of that team's internal procedures, I cannot be reassigned to anyone else.

“Fast setup”

Pros

Getting HubSpot CRM up and running was a simple for me and it's honestly one of the fastest CRMs I have ever been able to set up and start using right away. What I really like is that they offer a free tier so you can begin experimenting without having to commit anything up front.

Cons

I knew that features would cost money but what frustrates me is how it layers functionality across tiers. Like instead of being able to buy just the exact tools I need, I frequently end up paying for extra capabilities I don't use because they're bundled into higher-priced plans.

“Sales and tools work together”

Pros

It is incredibly easy to use. The thing I like most is that it brings sales, marketing and operational tools together into one smooth workflow. The interface is also very user-friendly and whenever I needed customization help their customer support was consistently very helpful.

Cons

For larger organizations, I think it is pretty expensive. Plus in my experience the built-in features don't always scale well without buying several add-ons which quickly pushes up the total cost.

“Connects email, tracks history”

Pros

The interface is very user friendly and since it connects smoothly with my email, I am able to easily follow communication history and keep everything organized.

Cons

Its advanced reporting and automation options feel restricted unless I upgrade to a higher-tier plan which is frustrating.