HubSpot CRM Software Reviews

“HubSpot is a great platform”

Pros

It is userfriendly allowing the deployment of many emails across multiple campaigns.

Cons

NA HubSpot has not given me any issues.

“The best company ever in its field”

Pros

Impressed with the method of work quick response and quick work.

Cons

Dealing with the manner of dealing and style is most important to me and this is what I found with you.

“Great product for Marketing Agencies”

Pros

Easy management of different platforms with newsletters and social media being the most used.

Cons

Pricing for larger plans was a bit too much for our scaling.

“Worth the money”

Pros

The customer service is AMAZING with many customizable features and epic analytics once learned.

Cons

As with any software it is an investment. It was extremely pricey for our small company but we found that the benefits outweighed the price.

“Versatile well rounded marketing solution”

Pros

HubSpot is powerful featurerich integrated in one place saving time and achieving better automation. It actively develops and improves over time.

Cons

There are some limitations with HubSpot on the technical side domain control email control and security SSL settings are limited and could be better.

“The Go to platform for social media sucess”

Pros

An allinone solution for social media marketing projects.

Cons

The majority of features are on the platform so no improvements are needed.

“Professional complete”

Pros

It offers a versatile set of marketing tools including CRM email marketing automation and analytics. Blog management tools are excellent for maintaining an active website.

Cons

It can be pricey especially for smaller businesses. Learning to use it can be challenging and the interface may feel cluttered. Nevertheless it can be a valuable asset for companies looking to enhance their online marketing efforts.

“Outstanding Marketing Automation Features”

Pros

Hubspot has been really helpful for automating marketing tasks allowing market outreach across platforms easily.

Cons

Integration with the social media platform was without challenge. There has been no challenge during my time of usage.

“One of the best marketing platforms”

Pros

Hubspot provides all the tools and support needed combining them in one place unlike other marketing websitesCRM.

Cons

The pricing structure of HubSpot Marketing Hub can be a bit expensive particularly for small businesses or startups with limited budgets.

“Good tools and functionality”

Pros

Its functionality and effective management of tools have left a very positive impression on me.

Cons

It can be slow when uploading and downloading files which occasionally causes delays in completing work.

“User-friendly with great support”

Pros

The platform feels very simple and user-friendly and the customer support team has been excellent whenever needed.

Cons

A few integrations can be tricky to configure and take some effort to set up.

“Free CRM for startups”

Pros

Having a free CRM option is a big advantage for startups that are expanding quickly but still working with limited budgets. It also connects with a broad range of other software which makes it really useful for linking CRM data with marketing, sales and customer support tools.

Cons

Free version comes with a lot of restrictions and does not include the more advanced features smaller organizations may need which can end up affecting parts of their business operations.

“Versatile plugins and Zapier support”

Pros

Getting started with it is easy and the Zapier hooks make it really useful for triggering actions in other apps. The core product is already very great and the optional upgrades add even more value. On top of that, there are plenty of compatible plugins available which makes it even more flexible.

Cons

A few limitations have appeared over the past 7 or 8 years but to be fair, for a free entry-level service it still does an excellent job.

“Clean design and integrations”

Pros

Right away, the biggest plus is how simple and user-friendly it feels. The interface is clean, modern and visually appealing so it never comes across as cluttered or overwhelming the way some CRM platforms do. Even though it includes a lot of powerful functionality, it still manages to keep everything simple and approachable. Another big advantage is the broad set of tools and integrations included. From email marketing to meeting scheduling, it covers everything needed to manage the full customer lifecycle. On top of that, the hundreds of app integrations make it simple to connect with other essential business systems and that level of connectivity is excellent.

Cons

Minor drawback is that the free version comes with quite a few limitations that may not seem important at first but end up being essential. That said, the free plan is still fairly feature-rich for smaller businesses overall. The paid premium plans open up more advanced capabilities but they also come with a noticeably higher cost.

“Pipeline and reporting tools”

Pros

The sales pipeline management and reporting features work really well and add a lot of value.

Cons

Creating customer reports isn't very simple and takes more effort than it should.

“Helpful notes and call tracking”

Pros

It's really useful that the system lets me add my own notes to both emails and calls which helps keep everything documented in one place.

Cons

Automation is a nice feature but it can take a few minutes to finish. By then, I've often already created the company manually in the system which ends up causing a duplicate.

“All-in-one customer management”

Pros

Having everything in one place makes this tool really convenient to use. Coming from both Marketing and Client Success roles, I really appreciate having those functions combined in a single system. The contact management and overall customer management are excellent and there's plenty of room to keep detailed, useful information organized.

Cons

Its integrations are decent but they're not quite where they could be. On top of that, we still have a huge amount of historical data sitting in our old CRM (Salesforce) so that has led to a lot of complaints internally. This platform is definitely the better and more modern option but a lot of the information we still need lives somewhere else. We've connected the two systems and even that still doesn't fully solve the problem.

“Quick WordPress setup”

Pros

Getting it downloaded and installed on WordPress is very easy.

Cons

The home page takes a while to load.

“HubSpot is a solid CRM with manageable cost for a single user”

Pros

The intuitive interface and ease of use make HubSpot stand out.

Cons

Licensing for one is reasonable. For 15 users subscriptions can get pricey if you aren't midscale.

“Best CRM Lead management tool ever”

Pros

HubSpot is efficiently utilized to monitor numerous stakeholder relationships across various teams in our organization. Its effectiveness is evident in fulfilling this purpose. The Outlook plugin adequately logs conversations with its effectiveness hinging on keeping data updated. Leveraging Sequences significantly reduces the time spent on lead followups allowing the establishment of automated sequences with personalized emails for unresponsive customers. This not only enhances our sales success and potential but also saves valuable time through automation.

Cons

They discontinued support for API key authentication which may have disappointed many users. Fortunately creating a Private app and validation through an access token is not overly challenging.