HubSpot CRM Software Reviews

“Contact tracking that clicks”

Pros

Keeping up with all my contacts is really convenient and the customizable fields are a big plus. The workflows that tie everything together make staying connected with multiple students much more manageable.

Cons

There are still plenty of features included that I don't fully understand.

“Flexible for any team”

Pros

It's simple to tailor and adjust to our company's specific needs and it scales really well whether you have one salesperson or hundreds on the team.

Cons

One area that still feels a bit behind is integration with newer tools especially GenAI-related ones.

“Built for scaling”

Pros

One of the best parts is how well it scales with your business. You can begin with the free version and as your needs expand, it gives you everything in one place, from CRM and CMS tools to a very complete marketing and sales platform.

Cons

It does lean a bit expensive and the initial setup takes a great understanding of how the system works. Once everything is properly configured though, it's a pleasure to use.

“Lead tracking that keeps up”

Pros

Getting started with it is pretty easy. It pulls together your leads' activity across emails, texts, phone calls and landing pages without making you learn complicated code or technical workflows. It also helps keep every contact record current by reminding you to add notes after each conversation. Because of that, it's much easier to stay on top of follow-ups and move leads toward becoming clients without missing important details.

Cons

The downside is that teams who haven't used a system like this before will need some time and effort to really understand how to use it well. Proper training is important if you want your staff to apply the platform correctly and get the best results from it.

“Integrations and data control”

Pros

Its strongest advantage is the wide range of integrations already available, along with excellent data management.

Cons

Toughest part is the initial integration stage, before the tool is fully set up and tailored to the company's specific needs.

“Best all-in-one CRM”

Pros

Among CRM platforms, this one feels like the most user-friendly option available. The pricing is competitive too, sitting in a nice middle ground where it's neither too expensive nor suspiciously cheap. If you pay for support, the 24/7 service is a big plus. It also avoids being overly complicated which makes it a strong fit for most businesses looking to manage sales, marketing and customer success all in one place.

Cons

Every now and then, newer members of the support team don't have the right answers when more complicated support issues come up.

“Marketing automation toolkit”

Pros

This tool is easy to use and includes the core marketing automation and reporting tools our agency needs to attract and engage the right audience.

Cons

Because the platform packs in so many features, getting around it can feel a bit challenging at times. That said, the layout is still fairly simple and the Help database is very comprehensive.

“great marketing management tool”

Pros

It's marketing management software designed for businesses and it does the job well.

Cons

Free version doesn't last very long before it expires.

“Practical client tracking”

Pros

What I appreciated most about this CRM is how practical it is for keeping track of customer follow-up.

Cons

Integration with Ringover could be better, as it doesn't work as well as it should.

“Prospecting and automation tools”

Pros

It's a prospecting tool that's simple to use, with very strong integration options and excellent automation features. It also gives a clear view of the sales pipeline and the unlimited free version is a real bonus.

Cons

It's a very great piece of software and personally I haven't run into any drawbacks with it.

“Powerful features and support”

Pros

Right away, the platform offers a lot to appreciate, plenty of useful features, strong customization options and dependable performance without any obvious bugs. It's also reassuring that their team provides support even to smaller customers like us and the startup discounts in the first and second year were a nice bonus. On top of that, it's a well-known tool which adds confidence. Overall, there's a long list of positives.

Cons

It's not flawless and we've had to make quite a few compromises because some things, including fairly basic ones, don't work the way we expected. In a lot of situations, this ends up hurting productivity and leaves the impression that we're using a sledgehammer when all we really need is a screwdriver.

“Flexible growth with add-ons”

Pros

Starting with the free version was a big plus and I really appreciate being able to add features over time as my needs grow and the business gets bigger.

Cons

There is definitely a learning curve since it is not quite as simple or easy as a few other options I have used before.

“Quick setup and integration”

Pros

Getting started with it is easy and it integrates without much effort.

Cons

Interface could look more polished and that would probably make it feel more simple for new users as well.

“Versatile CRM for sales teams”

Pros

This CRM adjusts really well to what your company needs. It's fast, works well across all kinds of business environments and for sales it feels like one of the most suitable options out there. The way lead information is organized and presented is well designed, it makes it simple to share details with the team, stay on top of follow-ups and manage the sales process through to closing.

Cons

Feature I liked least was that the recommendations on how to get the most out of the tool feel too vague. Since it's a CRM that can be adapted to almost any industry, I think they could do a better job segmenting their guidance, for example by creating groups or recommendations based on different types of companies.

“Helpful reminders that keep me on track”

Pros

Reminder system is really useful and does a good job of helping users stay on top of their tasks and remember what needs to be done.

Cons

It can be set up to run automatically so I don't really have any dislikes about it.

“Great for 1:1 meetings”

Pros

Once you get used to the UX, it becomes a very agile tool. It's a great ally for 1,1 meetings, offers strong connectivity with other platforms and works well for tracking KPIs.

Cons

Some features feel more designed for B2B than B2C. There are also functions you'd expect to work without code but in the end, you have to build them yourself.

“Easy and time-saving”

Pros

The platform is easy to use and helps optimize working time efficiently.

Cons

Pricing can be a real concern for smaller businesses, startups or organizations with limited budgets. It may feel expensive especially when access to advanced features is needed or when scaling up usage.

“Complete and practical CRM”

Pros

A very complete CRM that brings together everything needed for both the sales process and post-sales follow-up in one place. It's simple to use and quick to implement.

Cons

Once the first-year discount ends and you move to the regular pricing, it can feel a bit expensive compared with other CRM options.

“convenient for my team!!”

Pros

After trade shows, it's been really helpful to enter every lead into one system. It gives us a single place to keep all their details and lets us track the communication history with each contact.

Cons

Unfortunately, I get the sense that I'm not using everything the software offers yet so I probably need to spend more time exploring its features.

“Easy to use”

Pros

The software is easy to use, fluid and very simple.

Cons

Duplicate management can be a bit unreliable at times.