HubSpot CRM Software

HubSpot CRM Software Reviews

Claimed

Claimed

Total 2576 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

30%

3

Stars

5%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

A

anna

Health, Wellness and Fitness, 11-50 employees

More than a year

4.0
July 2023

Marketing made somewhat easy

Pros

There's almost too much criteria making the communication ladder overly complicated. Keeping up with all the criteria requires diligence to maintain consistent recordkeeping conventions. The cost is high prompting us to choose another provider for better costbenefit.

Cons

Customization of lists is a feature I find very helpful.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

B

Bara

Real Estate, 500+ employees

Less than a year

3.0
July 2023

Not bad

Pros

The free version for small businesses had minimal functions and the lack of responses raised doubts about its delivery efficacy.

Cons

It's easy to create emails and add CRM lists.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

6

Functionality

7

J

Jason

Marketing and Advertising, 1-10 employees

Less than a year

5.0
July 2023

Review for hub spot

Pros

One significant user concern about HubSpot is its pricing.

Cons

The platform's navigation is userfriendly allowing even those without extensive technical knowledge to quickly adapt. HubSpot's marketing tools streamline and optimize various aspects of a company's marketing efforts.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

B

Brijesh

Computer Software, 101-500 employees

Less than a year

5.0
July 2023

Elevate your marketing strategies to new heights

Pros

Response times from HubSpot's customer support team especially during peak hours can be frustrating when timely assistance is needed.

Cons

Creating landing pages is a standout feature for me. The availability of templates the ability to drag and drop form elements onto the page and customization options make it a valuable tool.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

B

Blake

Marketing and Advertising, 11-50 employees

More than a year

5.0
July 2023

The allinone marketing solution for people who are too busy

Pros

While it's challenging to think of anything to dislike about HubSpot if I had to mention something it would be the wish for more certifications available outside of HubSpot enhancing its learning platform into a more globally accessible education experience.

Cons

I don't have anything I dislike about HubSpot. My absolute favorite aspect is the people. The service team is effective attentive and genuinely invested in seeing users succeed. I also love the HubSpot Academy courses making it more than just a platform but an overall experience.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

A

Anonymous

Not Specified, 51-100 employees

More than a year

5.0
July 2023

Everything I need in the field of marketing I found in this wonderful platform

Pros

The high price can be a source of disappointment but the platform's wonderful services often justify the cost.

Cons

HubSpot offers a variety of marketing tools and features that are wonderful and easy to use including marketing automation and social media management. Integrating it with my business processes was a seamless process.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

L

Lisa

Consumer Services, 11-50 employees

More than a year

5.0
July 2023

A Leader In Content Management Software

Pros

Currently there are no dislikes the software performs as promised.

Cons

HubSpot's support and training team is consistently available and responsive. Having a team member who knows the answer when I have a question is appreciated unlike experiences with other software where the person couldn't provide a solution.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 1-10 employees

More than a year

5.0
July 2023

Great to manage email marketing campaigns and lead capture for inbound leads

Pros

I dislike the constant feeling that HubSpot is trying to upsell additional features.

Cons

I liked having control over designing and implementing various email campaigns based on each lead record ensuring multiple touchpoints for each lead or customer.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 1-10 employees

Less than a year

5.0
July 2023

Recommend

Pros

It is expensive compared to most and the learning curve can be challenging.

Cons

HubSpot provides a vast selection of social media management options and excellent marketing automation with CRM integration included.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

U

Ukachukwu

Farming, 1-10 employees

4.0
July 2023

Hubspot marketing hub review

Pros

It is not free enough for beginners simplicity and interactivity are desired.

Cons

It serves as a platform where talent skills products and services can be traded.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

W

Walter

Computer & Network Security, 11-50 employees

More than a year

4.0
July 2023

Great for a beginner wanting to do an email blast.

Pros

Upgrading to a plan with more analytic data tracking and suggestions can be costly posing a significant factor.

Cons

Most features in HubSpot made my life significantly easier especially in terms of streamlining the process of sending out emails.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

T

Tuana

Computer Software, 11-50 employees

Less than a year

5.0
July 2023

Great for social media mailing management

Pros

HubSpot lacks the ability to post Reels for Instagram and post on LinkedIn accounts directly requiring manual intervention.

Cons

Managing all our social media tools except LinkedIn and executing automated mail campaigns are easy and efficient with HubSpot. The preview screens for social media posts help identify potential mistakes and receiving notifications for content downloads or signups is valuable. The customer support team is quick and helpful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

A

Alex

Computer Software, 11-50 employees

More than a year

4.0
July 2023

Lost in cool features

Pros

The abundance of features and the timeconsuming customization process coupled with customer support reluctance are notable cons.

Cons

HubSpot is great for keeping track of contacts creating lead gen forms and automating mail and meetings.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

P

Paola

Hospitality, 1-10 employees

Less than a year

5.0
July 2023

Solution all in one

Pros

Within my experience and expectations I haven't noticed any shortcomings or opportunities for improvement with this tool. It is comprehensive and suitable for all types of companies.

Cons

I love everything about HubSpot even in its free version it allows access to features that other CRMs don't. Access to the API for realtime data modification or consultation sets it apart.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

O

Onome

Entertainment, 11-50 employees

Less than 6 months

5.0
July 2023

Great Marketing platform

Pros

Learning curve cost compatibility support overwhelming features and customization constraints are potential cons.

Cons

HubSpot is an amazing platform with a seamless user experience innovative features reliability and outstanding performance.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

O

Onome

Entertainment, 11-50 employees

Less than 6 months

5.0
July 2023

Great Marketing platform

Pros

HubSpot is an amazing platform with a seamless user experience innovative features reliability and excellent performance.

Cons

Potential cons include a learning curve cost compatibility support overwhelming features and customization constraints.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

L

Luke

Sports, 11-50 employees

Less than 6 months

5.0
July 2023

Great product once implemented

Pros

The platform offers tons of features functionality and opportunities for leveraging growth.

Cons

Getting started can be difficult due to numerous options sometimes causing overwhelm. Knowing where to start or how best to implement can be challenging but the support team is good though not always available.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

J

Jessica

Events Services, 11-50 employees

More than a year

5.0
July 2023

Hubspot for small businesses

Pros

Reporting is easily adaptable to specific needs and the email marketing feature is sophisticated and userfriendly.

Cons

The setup process is onerous and customer service is through bots creating challenges for those without a support package with human assistance.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

A

Anonymous

Not Specified, 11-50 employees

More than a year

3.0
July 2023

It is all in one but its not specialized on anything

Pros

HubSpot is a good solution for earlystage organizations providing necessary tools for website management and marketing activities. The contacts' management is also commendable.

Cons

HubSpot doesn't go indepth on specific features and for everything it does there's another platform that does it better. It is also considered expensive for what it offers.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

6

G

Govind

Computer Software, 11-50 employees

Less than 6 months

4.0
July 2023

HubSpot

Pros

It excels in data management allowing us to generate leads and update their information.

Cons

The absence of a multiple window feature is a drawback allowing only one window.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7