HubSpot CRM Software Reviews

Pros

It excels in data management allowing us to generate leads and update their information.

Cons

The absence of a multiple window feature is a drawback allowing only one window.

Pros

I like the new interface and the fact that its WordPress plugin has never caused any problems.

Cons

Some features are only available for paid plans whereas they are free elsewhere.

Pros

In my opinion it's a very good application for marketing especially for beginners and small businesses.

Cons

Customer service was late in responding to a specific inquiry within the app.

Pros

HubSpot Marketing Hub provides powerful automation capabilities enabling marketing associates to automate tasks streamline workflows and nurture leads at scale.

Cons

Uploading large datasets can take too long at times.

Pros

Having used HubSpot Marketing Hub for almost two years as part of a marketing team I find it to be a good tool for marketing although it lacks some features for larger companies.

Cons

It's easy to use facilitates easy landing page creation and simplifies email marketing implementation.

Pros

As a single business owner the exceptional reach achievable in a short time is commendable and I couldn't be happier.

Cons

Some features like segmentation may not be used by everyone but could be beneficial for some users.

Pros

The platform's SEO tools help improve rankings offering assistance from keyword research to onpage optimization suggestions.

Cons

Onpage optimization recommendations could be more specific.

Pros

What I like most is that it's an allinone solution for all marketing needs easy to implement and most importantly offers a free option for evaluation before upgrading to access full features.

Cons

The learning curve may take time but with training sessions and examples understanding the main idea becomes easier.

Pros

Despite having numerous features HubSpot is not intimidating due to excellent tutorials and guidance. While not the cheapest it is one of the most complete platforms.

Cons

Although the price isn't the cheapest the value for money is justified as long as users are willing to learn the product.

Pros

I appreciate how complete HubSpot is with many different features that work seamlessly. It's a great tool to start with for email campaigns.

Cons

I don't have many negative things to say about HubSpot. Occasionally I wish they would answer my questions faster but that's the only concern I can think of.

Pros

Its effectiveness is what I like the most.

Cons

Clients of the free variant have access to the webbased information base and HubSpot community. However there are times when talking to a human is necessary. It's unfortunate that HubSpot doesn't offer live chat even for those on the free plan which could showcase their awardwinning customer service.

Pros

It's an allinone system not cobbled together.

Cons

More options to customize reports could be beneficial.

Pros

I like its organization the ability to send email chains followups and integration with other apps.

Cons

It's not easy to use initially but learning occurs during use. Occasionally it freezes but overall it's a good application.

Pros

It's a full martech solution providing full viewership and ownership from lead generation to funnel management.

Cons

Customization requires support or an expert admin for modification and essential reporting.

Pros

HubSpot has an impressive amount of details and marketing capabilities. Its integrations are unique among similar platforms.

Cons

Interaction with people working there may lack understanding of business rules and some individuals may appear ignorant.

Pros

At least it's accessible when you can get in and it used to be very easy to log in and use.

Cons

Getting locked out has been incredibly frustrating. It charges far more than what it actually delivers and the support is basically nonexistent. Enabling 2FA that I can't even authenticate with was the final straw for me. We can put the thousands we spend each month toward something much more worthwhile.

Pros

Being able to manage my clients is easily the standout part of this app. It has some of the strongest customer management features I've come across and since I use it on both my phone and desktop, I can keep an eye on my business from just about anywhere.

Cons

Only thing I really wish it had is a way to email clients directly from the app because that would make everything a lot more convenient.

Pros

Having everything in one central place is a big plus, whether it's contact management, pipeline tracking or tasks for the sales team. It lets you manage the entire process in one system and fine-tune it based on what works best for your business.

Cons

Analytics and reporting area is fairly confusing and definitely needs work. We still have a lot of unanswered questions about our data and it's not very easy to dig into because there are so many layers that make the whole thing more complicated.

Pros

The "Customization" feature is a real highlight and the product keeps getting better with continuous improvements.

Cons

There's no centralized support system and there doesn't seem to be much long-term commitment.

Pros

One thing that really helps is the lead capture feature since it cuts down a lot of manual work and saves plenty of time. It's a strong CRM option, costs less than some competing tools and still comes with a broad set of features.

Cons

Interface could be more simple overall. There are also features that end up going unused because it's not always clear how to use the product effectively or get the most out of everything it offers.