HubSpot CRM Software Reviews

“Helpful client management”

Pros

Handling technical accounts as a NOC engineer has been much more manageable thanks to the client management features. It makes dealing with accounts a lot easier overall.

Cons

Interface could still be simplified a bit more especially when introducing the platform to someone who is just getting started.

“Strong CRM support”

Pros

Compared with heavier enterprise platforms like Salesforce, this product feels much more approachable for non-technical users while still being very powerful. It includes all the features and functionality our sales and business development teams need to capture and track important data effectively.

Cons

One area that falls behind is the marketing suite which feels a lot less user-friendly than the sales side. There are also a handful of features across the platform that are nearly impossible to navigate without reaching out to support. Still, their customer support has been phenomenal and I've always been able to accomplish what I was trying to get done.

“Lead management hub”

Pros

This platform is very user-friendly and packed with features. It works as a one-stop solution for managing leads and clients, with calling, scanning, list management, integrations with other tools, visual analytics and lead activity tracking all readily available.

Cons

At times, the web page feels overcrowded because there is so much happening at once. The training process is also fairly lengthy and while the mobile app looks polished, it is not always the most practical to use.

“Custom dialing insights”

Pros

Right away, the platform feels very simple to use and almost explains itself as you go. It makes calling much more enjoyable compared to typical auto-dialers and the feedback it provides is really helpful. I also appreciate being able to arrange the page the way I want, plus I can dig deeper into each number to see the business name and even connect it to LinkedIn to learn more about the company and the person behind it. Being able to customize the layout to fit my preferences is a big plus and whenever I need assistance, help is only a button away.

Cons

There was a small learning curve when we first set up lead magnets but that ended up being user error on my side. Honestly, I do not really have any major complaints about the service itself. I came across a few wrong numbers and some no-answers but overall it has been excellent and still far better than the auto-dialer systems I used before.

“Client and sales management”

Pros

Having a clear overview of the customer journey, sales tracking and overall performance makes decision-making much simpler.

Cons

Like with any CRM, it takes a bit of time to get used to how it works and learn the best way to use it effectively.

“Quick setup and free plan”

Pros

Installation and deployment were really easy. Having prior CRM experience definitely helps but even with that aside, we were able to get everything up and running in under 10 minutes. The free version already offers a lot of value and the paid version adds even more on top of that.

Cons

A few of the function names could be clearer. For example, "Conversations" is actually the section you need to use to open emails. It's not a big issue once you get familiar with the layout but it can feel a bit tough for first-time users.

“Reporting and custom fields”

Pros

There's room to capture a huge amount of information in the database and the option to add your own custom fields makes it even more flexible. The reporting is also very extensive and gives a clear picture of the sales pipeline.

Cons

It's not the most simple tool at first. While it offers a lot of functionality some of the more advanced features definitely come with a learning curve.

“Smooth daily sales”

Pros

I really love how this software makes handling my sales so simple. It gives me a lot of convenience day to day and I truly appreciate using it.

Cons

The first time I used it, it wasn't that easy but I was able to learn it and get comfortable with it.

“Agile and versatile”

Pros

It's very user-friendly, fast to work with and flexible enough to adapt to different needs.

Cons

Biggest downside is the limitations included in its plans.

“Reliable lead tracking”

Pros

We use this software to capture leads coming in from our website and keep full traceability on them.

Cons

At the moment, it's working well for us. It is pricey but still good overall.

“Pipeline management made easy”

Pros

Managing contacts and sales pipelines feels very simple and easy. The customer support team is excellent and the platform is regularly improved with frequent updates and new features.

Cons

A few workflow actions still aren't built in so you have to rely on integrated third-party apps for those parts.

“All-in-one marketing toolkit”

Pros

It covers a wide range of needs with comprehensive tools for SEO, content creation social media and email marketing all in one place.

Cons

Trade-off is that because it handles so many things, it can be harder to learn at first.

“Lead tracking that works”

Pros

This tool makes it really simple to keep data organized and updated all the time while also giving users a great way to follow up on leads consistently.

Cons

This software can feel a little slow at times but it does not get in the way of how helpful the product is overall. For what it offers, the value is very good.

“Sales-focused design with high costs”

Pros

There are several useful and interesting ideas here around sales, lead tracking and task management. My business relies more on the contact management side of a CRM but even so, I could still notice and appreciate the effort put into the sales features. Companies that are heavily focused on that part of the software would likely get great value from it.

Cons

Although it is promoted as a solution for all kinds of businesses, it really feels more tailored to certain companies especially those centered around sales management. It is also fairly expensive compared with other software options. On top of that, customer support is not very good and customization takes a lot of time and is difficult to work through.

“Helpful reminders”

Pros

I love this app because it's simple to use and I see it as an excellent reminder tool for keeping track of registered tasks.

Cons

It still has quite a few manual steps. It's very practical overall but contact management should be automated.

“Winning all-in-one platform”

Pros

Having everything connected in one place, from CRM and email marketing to analytics, CMS and the service hub, has been the most valuable part for us.

Cons

Every now and then, there are a few rough spots when older small-business-focused tools get folded into broader features, like the landing page and blog editor becoming part of the CMS. That said, those issues usually get ironed out within a release or two.

“Strong marketing tools”

Pros

We've been using it for around two years now and it's been a really great tool for marketing.

Cons

It does fall a little short on sales management especially for larger companies with more complex requirements.

“Useful CRM with extra costs”

Pros

The platform is user-friendly, has a distinctive design and includes customer relationship management features that help businesses keep track of their data.

Cons

One downside is that extra support comes at an additional cost and the overall pricing is fairly expensive.

“Easy deal tracking”

Pros

Staying on top of new deals has been really important for our organization and this does a good job of helping us keep track of them.

Cons

Different dashboards are useful but they pack in so much information that it can be hard to get a quick update on where the organization stands.

“Confusing and overpriced”

Pros

We went with a paid plan but the automation side is more complicated to set up than expected even after roughly 12 hours of training.

Cons

Menus are poorly designed and finding information in the CRM takes far too much digging. It quickly turns into a bloated, overcomplicated system. We ended up scaling back to a plan under EUR400 per month and it still feels too expensive.