HubSpot CRM Software Reviews

“Go-to-market hub”

Pros

Across our entire go-to-market process, this platform helps us run sales, marketing and customer success in one place. It really acts as the foundation for how we operate and gives clear visibility into what's happening across the business.

Cons

Appointment calendar still falls short in two important ways, it can't send SMS reminders and prospects don't have a way to cancel or reschedule appointments on their own.

“Ready to switch”

Pros

Honestly, the only positive thing I can say is the idea of replacing it with a different software system.

Cons

Pretty much everything about it is a problem. There isn't a single part of this software that I enjoy or even like.

“Broken integrations”

Pros

The interface was really the only part that felt decent. If the rest of the product had actually worked, it might have been a much better experience.

Cons

We picked this product specifically because they strongly sold us on the integrations and that was absolutely critical for us. The integration worked for about the first month, then it completely stopped. For months after that, we went back and forth trying to troubleshoot it but nothing ever got resolved. We even spoke with their Customer Resource Manager and she promised they would have one more chance to fix it. If they couldn't solve it with the new information we provided, then we would move toward cancellation. We sent over more information but that still wasn't enough. They kept coming back asking for yet another chance. When we pushed the manager on it, we reminded her that she had already said this would be the last attempt and that she understood how long this had already dragged on. Instead of honoring that, she just said they needed different information than what had been previously submitted. After months of the system not working properly, we finally stopped payment because we were paying top dollar for a product that did not work the way it was promised. Now they are trying to send us to collections. Be careful, what they sold us was not what we received and the same thing could happen to others.

“All-in-one marketing hub”

Pros

Running marketing and sales from one platform has completely changed how businesses attract, engage and retain customers. Its all-in-one setup brings together a broad set of tools that are valuable for companies of any size. One of the biggest benefits is how it unites marketing and sales teams in a single system making collaboration much better and giving everyone a shared view of customer interactions so processes stay aligned and goals are easier to reach. It also really shines when it comes to inbound marketing, helping businesses attract people through useful content and more personalized experiences. The platform includes tools to create, optimize and distribute content effectively which helps turn leads into customers. On top of that, the CRM is a major strength making it easier to organize customer information, track deals and sales activity and maintain a full picture of every interaction. The marketing automation features are another strong point since they reduce repetitive work and help nurture leads throughout the entire buyer journey with tools such as email marketing, lead scoring and workflows.

Cons

Even with all its strengths, there are a few drawbacks worth keeping in mind. The biggest one is that the platform can feel very complex because it includes so many features and that can be intimidating for some users. Getting comfortable with everything takes time and the learning curve is definitely steep if you want to use the tools to their full potential. Pricing is another concern since it tends to be higher than many other marketing automation options and the cost can rise quickly as a business expands, needs more advanced functionality or adds more contacts. Customization can also feel somewhat limited in certain cases. Although there are options to personalize things, the templates and modules may still feel restrictive for businesses that want highly unique or fully tailored designs. Integrations can be another challenge especially for companies working with older systems or specialized tools since connecting everything may require extra technical knowledge or third-party solutions. On top of that, the SEO features are helpful at a basic level but they may fall short for businesses that rely heavily on advanced SEO strategies and stronger organic search performance.

“Streamlining Marketing Efforts with HubSpot Marketing Hub”

Pros

HubSpot Marketing Hub provides a variety of userfriendly tools for different marketing activities such as email marketing lead generation automation and analytics. Having all these tools in one platform is highly beneficial and its interface is designed for easy navigation and campaign setup without requiring technical expertise. The platform's comprehensive analytics and reporting features enable us to measure the performance of our marketing campaigns effectively.

Cons

Email design limitations such as the lack of advanced features and flexibility should be addressed. More predesigned templates and AB testing for landing pages are suggested.

“review”

Pros

HubSpot is easy to implement and use within a team.

Cons

Easy integration with social media platforms was a positive aspect.

“Excellent”

Pros

It provides a comprehensive set of marketing tools including email marketing social media management landing pages lead tracking and more.

Cons

Some features like website design and advanced analytics are desired.

“Great CRM and super resourceful”

Pros

The additional resources provided such as articles ebooks and templates enhance the overall experience.

Cons

The pricing is slightly higher compared to other systems.

“Over priced and feature lacking”

Pros

The builtin mailing list feature and the option to sort contacts based on information are valuable.

Cons

HubSpot is perceived as overpriced and lacking in features with dissatisfaction over feature availability after purchase.

“A great allinone CRM email marketing and marketing automation platform”

Pros

HubSpot's free trial flexible pricing for larger companies ease of use for email production and reasonable professional services support make it a versatile choice.

Cons

Nickelanddiming for thirdparty integrations and challenges in running analytics beyond basic metrics are noted.

“Great marketing product”

Pros

HubSpot's allinone platform makes it easy to manage and email leads streamlining operations that would require multiple tools.

Cons

Occasional syncing bugs have been experienced causing temporary issues.

“Review for Hubspot”

Pros

The platform's design facilitates easy navigation for marketers regardless of their technical knowledge.

Cons

While accessible the learning curve may be steeper for some advanced features.

“Hubspot review”

Pros

It is easily used helpful and the products are useful to customers.

Cons

Certain features are more expensive and some products may require more time.

“HubSpot Marketing Hub is a robust and comprehensive marketing automation platform”

Pros

HubSpot's marketing automation capabilities allowing for automated tasks like email nurturing campaigns and lead scoring stand out as impressive.

Cons

HubSpot Marketing Hub with its extensive features may be overwhelming for beginners or small businesses initially.

“One of the best tools for social media”

Pros

HubSpot offers certification an app marketplace content management and comprehensive training under one app.

Cons

There is not much to dislike about the tool overall.

“Valuable Asset”

Pros

There isn't anything I dislike about HubSpot but my absolute favorite aspect is the people. The service team is exceptionally effective attentive and genuinely wants to see you succeed. I particularly love the HubSpot Academy courses. HubSpot provides not just a platform but an experience that goes beyond with a dedicated and supportive service team and valuable educational resources through the HubSpot Academy courses.

Cons

No additional features are needed.

“There has too be better software than this”

Pros

While some find HubSpot complex timeconsuming and annoying it offers powerful features for data input crosscomparison and customer management.

Cons

Challenges include potential lead mismanagement and the lack of mapping for focused customer service representatives.

“A very good review of the most important application”

Pros

HubSpot's coordination speed of communication and overall ease of use are highly appreciated.

Cons

Mobile app updating requirements are seen as a minor defect.

“Hubspot”

Pros

HubSpot serves as a substantial CRM for sales and automation offering innovative workflow triggers for various automation solutions.

Cons

Given its advanced features the platform can be pricey and may not suit all businesses.

“Content management”

Pros

HubSpot's content management platform transforms content creation processes providing efficiency and ease for the team.

Cons

Connecting to Instagram could be simplified and occasional failures in this process have been encountered.