HubSpot CRM Software Reviews

“Great interface and setup”

Pros

Right away, the user interface feels fantastic and very user-friendly. It's easy to work with and even someone completely new can start using it without getting confused. Integrating it with other software is also very convenient which adds a lot of value.

Cons

Pricing is a bit on the higher side compared with similar software. Another downside is the limitation on how many landing pages users can create so it would be better if that allowance were increased.

“Organized communication”

Pros

It does a really good job of helping me keep track of all communication and transactions in one place.

Cons

It's not always simple and it would be nice to have some built-in inline help available.

“Leads and proposals together”

Pros

Being someone who likes to keep things organized, I really appreciate how this lets me sort and categorize my leads and potential clients. The built-in quotes and proposals are a nice extra bonus too.

Cons

Sometimes it can feel a bit overwhelming to work with. There are several different ways to accomplish the same task and that can sometimes make things more confusing than necessary.

“Lead capture that works”

Pros

It does a really effective job of capturing leads and contacts.

Cons

At times, it isn't very simple and it can take quite a while to figure things out.

“Simple and reliable”

Pros

Using this program has been very easy, with no complications at all. It's simple to work with and doesn't need a strong internet connection to run well.

Cons

I really haven't run into any issues. It's easy to use and works fine even without a strong internet connection.

“Flexible customization”

Pros

There are a lot of customization options in this software which is something I really appreciate.

Cons

A downside is that it can be too difficult for some users especially those who need to handle fulfillment and add notes in the system. It's not a good fit for people who struggle with technology or computer programs.

“Organized workflow and automation”

Pros

It kept information well organized and automated the workflow which made the whole process much more efficient.

Cons

It still lacks some of the more advanced features so you may need to rely on another tool for those.

“Efficient database management”

Pros

The way it handles database management really saves time especially when working on a large scale.

Cons

I honestly haven't come across any significant drawbacks with this software.

“Planning and marketing tools”

Pros

It covers project planning and outlining really well, along with management, status tracking and templates for analysis and lessons learned. The email automation and marketing features are also very useful and the landing page tools add a lot of value.

Cons

Getting everything set up isn't the most easy part. It also feels like the platform is built more with large corporations in mind than an education consulting company even though it's still an excellent tool overall.

“Insights that drive action”

Pros

This software has helped me focus on what has delivered the best results, break it into segments, analyze it and turn it into clear graphs. From there, it becomes much easier to define action plans and set objectives so overall it has been really useful.

Cons

It can feel somewhat inflexible if your sales processes are very complex.

“CRM with flexible integrations”

Pros

Right from day one, this CRM feels simple and easy to use even for someone who has never worked with a CRM before. The pipeline is well structured for organizing leads, with a clear pre-built sales funnel that keeps everything simple and free of the distractions you often get with other platforms. Another big plus is how well it integrates with almost any tool you might want to include in your online marketing strategies.

Cons

Only real limitation is in the free version, where you can't create new stages or modify the existing steps in the sales funnel and you're limited to working with just one funnel. That said, the pre-built funnel is still more than enough to get started and can even support growth for a small team.

“Useful for lead capture”

Pros

It's easy to use and works really well for staying in touch with clients while also helping bring in new ones.

Cons

Value for money isn't very good. It gets too expensive if you want to upgrade to a better plan.

“Great docs and quick setup”

Pros

It comes with very strong documentation and the implementation process really stands out for how easy it is. The interface also feels quite modern although for people who are not used to working with CRMs, it can be a bit tough at first.

Cons

Customer support may not be the strongest compared with other tools on the market.

“Affordable with great docs”

Pros

Getting it configured is easy, the pricing is affordable and there's plenty of documentation available if you want to keep exploring more advanced features and functionality.

Cons

There's still room to improve especially around email synchronization and bulk mailing, along with fixed IP support and DMARC for stronger advanced security compliance.

“Feature-rich integrations”

Pros

There's pretty much everything you could ask for in this platform, with a very complete set of features and functionality. The integrations with other tools are also excellent and it can definitely handle the needs of both small businesses and larger companies.

Cons

Getting to the point where we could use it efficiently felt like a major hurdle. I can see that once it's fully set up and running the way it should, it would be very hard to beat but we never really got there. The sheer number of features, tools and integrations, combined with a UI that isn't entirely simple, created a lot of friction when trying to get started.

“SMB growth platform”

Pros

Right away, the platform feels very simple. The interface is simple to navigate for both users and administrators and it offers plenty of functionality for managing contacts, generating leads, tracking sales and more. It's a really strong option for any SMB.

Cons

My only wish is that our sales team made more consistent use of the platform.

“Lead capture landing pages”

Pros

It helps bring in new clients through a landing page with a form which works well for lead generation.

Cons

Price is too high compared with other CRM options.

“steep learning curve”

Pros

The strongest thing about this CRM is how it tracks the open rates of emails sent to potential clients, including Gmail accounts that can be connected to the platform. That feature is a great 10.

Cons

Its dashboard isn't very visual and doing follow-ups there feels tough. The learning curve is steep and takes a long time before you can properly adapt it to your company. It also lacks efficient form management and doesn't offer many custom fields especially compared with the Russian CRM Bitrix24 which is far ahead in that area.

“Lead management tools”

Pros

Getting access to the core features for free is a real advantage. It offers a strong system for managing leads, building campaigns and creating landing pages.

Cons

The downside is the price which can get expensive and it takes a certain level of learning before it can be properly implemented.

“Fast and feature-rich”

Pros

Using it has been a real pleasure. The interface is simple to move around, it works quickly and it comes packed with useful features.

Cons

I'd just like a bit more room for customization on the lower-tier plans.