HubSpot CRM Software Reviews

“Tracking with great support”

Pros

What really stands out is how well it strengthens the relationship between marketing and sales. The tracking across contacts, accounts, transactions and more gives both teams much better visibility. It also makes it possible to share analytics tied to both sales and marketing goals which helps make marketing efforts more effective. At the moment, support is free and genuinely very helpful and I really hope that stays the same.

Cons

Like with many CRMs, contact management can be tricky to deal with because there are several entry points for contacts and merging duplicates that already exist is not always easy. There is also a slight lack of simpleness in the marketing reports especially when trying to combine lead acquisition data with lifecycle information.

“Affordable CRM with segmentation”

Pros

One of the biggest advantages of its CRM is how affordable it is. Even on the free plan, you can get a lot done. We create an account for all of our marketing clients so they can get a clearer view of their leads and keep track of them more effectively.

Cons

Being able to build segmented lists is a really valuable feature but the downside is that the free plan only lets you customize a limited number of fields.

“Great UI and UX”

Pros

Everything about it has been excellent for me, from the user interface and overall user experience to the integrations and customer database.

Cons

I've run into a few issues with the Gmail integration but it's still working well enough for me at the moment.

“Better than most CRMs”

Pros

Compared with other CRMs I've used before, this one feels much more user-friendly and easy to work with.

Cons

Implementing custom objects is still a bit challenging and not as easy as it should be.

“Easy setup and great value”

Pros

Getting everything set up and up and running was easy and the whole system feels very simple to use.

Cons

The price is definitely on the higher side. It's one of the more expensive systems out there but I still think it offers great value overall.

“great lead management”

Pros

Lead management and follow-up work really well and our team appreciates having all of those tools working together in one cohesive system.

Cons

It would be much better if the platform were clearer about how leads are generated and how to spend budget more effectively to get better lead volume for the money. The logistics side is still the weakest part of the software.

“Task automation tools”

Pros

Being able to automate workflows and assign tasks to agents is a really valuable feature.

Cons

Be prepared to bring in an implementation team because a lot of the system doesn't work the way you'd expect and customer service is quite limited.

“Beginner-friendly tools”

Pros

Getting started with it is easy and it comes with plenty of helpful tools that make it very practical to use.

Cons

The pricing is a bit on the expensive side which is disappointing because this CRM is especially well-suited for beginners.

“easy CRM integration”

Pros

Bulk uploading contacts is really easy and the biggest advantage is that it connects well with other CRMs such as Salesforce.

Cons

At this point, there really isn't anything I dislike about this tool.

“Sales and contact management”

Pros

It gives you pretty much everything needed to speed up sales and, above all, keep client contacts well organized and managed.

Cons

The biggest downside is the price since it can be too expensive for small businesses to afford.

“Time-saving features”

Pros

Having this level of functionality without a steep learning curve has saved me a lot of time and effort. The built-in automations bring a lot of value to our team and we depend on them heavily in our day-to-day work.

Cons

Because the platform includes so many features, it can feel a bit heavy at times and I occasionally get lost moving between one module and another.

“Sales productivity boost”

Pros

It's a really great sales management tool that helps increase productivity and improve results.

Cons

Connecting the CRM with Outlook makes the system run very slowly and it also doesn't allow you to create or update a contact which can leave customer information outdated.

“Organized workspace”

Pros

Having everything in such a well-organized workspace really helps me stay efficient with my day-to-day tasks.

Cons

Since it includes so many features, it can occasionally feel a bit confusing trying to locate the exact information I need.

“Free sales tools”

Pros

One of the biggest advantages is that the strongest features for increasing sales are available at no cost.

Cons

I honestly haven't come across any real downsides. If anything, the mobile version could use some improvement.

“Helpful support and updates”

Pros

The platform is very user-friendly and getting new team members trained on it doesn't take much effort. The developers keep rolling out regular updates and the customer service and support team have been consistently excellent.

Cons

There really isn't much to complain about. If I had to point to one thing, it might be the pricing.

“Quick onboarding and setup”

Pros

Biggest advantage for me is how easy the software is to use. Getting new users up and running takes very little time which makes onboarding fast and hassle-free.

Cons

Email integration has been inconsistent. Bounce-back notifications don't always show up and some messages never make it through at all. Because of that, I still have to check Outlook several times a day to make sure I haven't missed important emails that failed to appear in the CRM.

“Lead management done right”

Pros

Lead and contact management has been excellent to use. The search, filtering and import features are also outstanding and work really well.

Cons

Even after thinking about it for a while, I still haven't come across any downsides or issues yet.

“Client management with Gmail”

Pros

Once I got past the initial learning curve, managing clients became very easy. The Gmail integration is also a big plus.

Cons

It took a little time to get comfortable with at first but honestly it wasn't much harder to learn than other CRMs.

“The most beloved software amongst salespeople.”

Pros

Hubspot has been an amazing platform to base our digital marketing on. My company uses Hubspot exclusively because it is simple and easy to train employees on.It has all of the features you could possibly require to effectively manage sales performance and the critical customer care.There is a free version that honestly offers a lot more than it needs to convince you that Hubspot is the solution you were looking for. I personally appreciate the tier-based subscription system the most. It has allowed us to stay within our budget and select the features that we needed the most. Lastly, the UI is simple, and the updates are timely.

Cons

The only con I can point is that there are certain features that force you to upgrade to the paid version. While it’s understandable (since they too are in the market to make profit), it isn’t very friendly for small organizations. If you truly need automation in your marketing processes, there’s no way to do that on the free version, so you have to invest and hope that it works out for you. And the reminder tool doesn’t allow setting up recurring job reminders, which would help our salespeople know when to follow up on a certain client, especially if the gap is longer than usual.

“Automation and tracking”

Pros

A big advantage of this software is how well it automates tasks which saves a lot of time in day-to-day work. It also does an excellent job with data integration support making it much easier to connect and manage information across systems. On top of that, the data tracking features are very strong and helpful for keeping everything organized and visible.

Cons

Things can get more complicated on the tracking side when several people are involved in the same chain and that can make follow-up harder to manage. The pricing also sits on the expensive side compared with other options. Another part that takes some getting used to is the notification setup since it can feel a bit complex.