HubSpot CRM Software Reviews

“top crm with a great app”

Pros

The mobile app works wonderfully for making entries while I'm out and about and it's really easy to use. Over the years I've tried a number of CRMs and this one ranks in my top two.

Cons

Sometimes the interface feels a bit clunky and the filters definitely need refinement, but I don't consider these problems serious enough to complain about. I personally don't use the deals tracker.

“Information is smartly displayed”

Pros

I love how the contact screen lays everything out , payment details all lined up on one side and personal info on the opposite side because it lets me pick up snippets of data at a glance without hunting around. When I open the full contact details I also value that I can hide any empty fields, that keeps the view clean and saves me from scrolling past useless blank properties when I'm trying to find something quickly.

Cons

the default activity feed in the center can feel overcrowded and noisy, making it tricky for me to spot the most important updates quickly. I often have to sift through a lot of less relevant entries before finding what I need.

“An easy and powerful system”

Pros

I like the clear layout, the smooth usability, the way it connects smoothly with all the other tools I use, the available courses and HubSpot's AI.

Cons

Overall, I'm a big fan of HubSpot, but what occasionally frustrates me is that the interface has been changing more frequently than I'd like lately.

“I'm disappointed in customer support”

Pros

Using a flexible, all-in-one platform that covers marketing and sales, I find it packed with features and genuinely useful for running a small business.

Cons

My experience with customer support has been terrible, the booking feature is unreliable and their aggressive sales approach makes me feel like they don't value new customers.

“Keeps customers perfectly organized”

Pros

It helped me keep my customers well organized and it made reaching out to them simple. I also plugged the APIs into my product workflow which made syncing my SaaS with my CRM incredibly easy.

Cons

Honestly, I found the sheer number of features a bit much, and navigating everything could get frustrating at times. The schema felt especially intimidating, and I wished there was a stripped-down option with only a few properties per object.

“Simple layout but costly and has limitations”

Pros

This platform is great for getting started. The interface is simple and intuitive and having a solid free tier is a huge plus because it lets you really learn the ropes without any financial commitment

Cons

The main limitations become clear as you get more serious. Many of the most powerful and useful tools are locked behind a paywall, which feels steep after using the free version. The system can also struggle with performance, noticeably slowing down when you try to import larger sets of data.

“organized and user-friendly CRM”

Pros

HubSpot CRM stands out as the most organized and feature-rich platform I've used, yet it's remarkably simple to get up and running. What truly sets it apart is its intuitive design, it's powerful enough for complex needs but remains incredibly user-friendly

Cons

It would be fantastic if they included a built-in system for sending emails and text messages. As I feel like that would make the entire workflow feel more unified and smooth.

“powerful and integrated tool”

Pros

In my experience this tool offers good value if it is configured properly. It connects with many other services which is great for the insurance field. Their support team was also quite helpful, depending on your plan. However I would not call it easy to use as it feels like you need a degree just to set it up. But it works well for lead managemen includes email marketing tools and the interface is clean.

Cons

Getting this system set up in our office was a real challenge. Unless you have a team that's very tech-savvy, you might also find it difficult to integrate into your own workflow.

“Impressive and user-friendly feature set”

Pros

The software's capabilities are quite impressive. Also it is user friendly, offers a broad set of features that are simple to locate and use.

Cons

It can be a bit slow at times. Other than that I do not have any major complaints though it would be nice to have more advanced filtering options.

“Great support for teams”

Pros

The platform is very user-friendly and the customer support has been amazing. It's an excellent option for teams that want to promote their services through email, support lead generation and manage tasks so everyone stays aligned.

Cons

There really aren't many downsides that come to mind. The only thing worth noting is that you do need to pay close attention to the tier you purchase so you understand exactly what features and access are included.

“Handy links and fast workflows”

Pros

Everything felt efficient and the interface was very easy to use. The input links were especially useful and saved a lot of time during data entry.

Cons

One frustration was that when linking inputs, I often had to submit the same redundant information multiple times.

“A complete tool”

Pros

With HubSpot CRM I can handle my contacts and finalize sales quickly from one central dashboard. Its email marketing tools are also great for drawing in new customers.

Cons

There is not anything in particular that bothers me while using it. It is the top-rated tool in its category, in my opinion.

“inflexible and terribly supported platform”

Pros

It connects with other tools and lets us set up automations using workflow sequences.

Cons

The pricing for its features is far too expensive and rigid, failing to adapt to a client's actual needs. The high cost does not align with the value we receive and we cannot even customize the products despite paying a premium. The company is completely inflexible and their customer service is terrible as they never actually solve our problem.

“Excellent for ad integration”

Pros

The best part is that it connects easily with our ads. This lets us see exactly how much money our ads are making. It also automatically sends new customer leads to our HubSpot system. Plus the program itself is simple and easy to use.

Cons

Well the cost goes up as you grow and it can get pricey compared to other options I come across in the market. Thats the only downside for me.

“highly personalized platform with AI”

Pros

It is a very powerful and comprehensive platform that allows for a lot of personalization. The new AI tools are also incredibly useful.

Cons

There is a significant learning curve to overcome and getting outside help can be expensive. Though its own support is knowledgeable but can sometimes be hard to follow.

“good for storing client interactions across offices”

Pros

HubSpot CRM Software is excellent for storing all our client interactions in a single spot. For businesses with multiple offices, managing deals through HubSpot works very well.

Cons

Automating all the data entry in the software is not very easy. As I noticed many sales reps do not input all the necessary information or set up automations which leads to a lot of inaccurate data.

“Flexible customization and backend”

Pros

One thing this software does really well is customization. It handles changes to custom setups especially well by clearly showing where objects and fields are being used which makes large-scale updates much more manageable. The back-end interface also feels simple and easy to work with.

Cons

Built-in workflow features are extremely limited right out of the box. The worst part by far is the email handling, linked inboxes come with virtually no settings control and emails always end up attached to multiple deals. On top of that, emails connected to the Helpdesk don't exist separately from tickets so the ticket and email functions are tied together in a way that keeps both from working properly.

“Email tracking I rely on”

Pros

Feature I really enjoy using is the email tracking because it lets me see which messages have been opened and which ones still haven't been read.

Cons

Tracking down physical addresses in our CRM can be frustrating at times although that may be more related to how we currently have it configured.

“Custom views that improve results”

Pros

There's honestly a lot to appreciate here and all the features build on each other really well. For starters, being able to customize the way your data is displayed makes it much easier to focus on what matters most for your business and it's very simple to use. That helped me move faster with lead management and getting tasks done. On top of that, the app brings a lot of value by giving you better insight into email performance and the success rates of your activities.

Cons

One thing I couldn't do was bulk edit the way I would in a spreadsheet which I would've liked. Still, with how quickly the product keeps improving, this may already have been added.

“Great for sales tracking”

Pros

It does an excellent job of keeping prospect and sales records organized. The interface is easy to understand. For businesses in sales, real estate or recruitment, it feels well worth the cost.

Cons

The feature I really miss is the automatic LinkedIn profile finder that was removed in the latest update. It used to pull in available information automatically which saved a lot of time and effort.