HubSpot CRM Software Reviews

“The app is very slow

Pros

I like the ability to automatically capture emails, calls, texts and messages and integrate them into the customers activity and profile.

Cons

It would be great if it could work in the background, as I cannot use other applications simultaneously. This is not a big problem but It would enhance my working efficiency.

“Such an all-in-one marketing hub

Pros

I found file hosting and landing pages easy to set up and manage within a single system.

Cons

The initial set up was a bit hard. It took a bit of time for me to understand the software but it is ok as training was provided.

“Works well but there is room for improvement

Pros

It is simple to use and offers the best user experience one could ask for. It is highly adaptable. Segmenting email lists and audiences is very easy with filters. Its an excellent choice for lead nurturing and drip campaigns. I can easily start A/B testing different email marketing campaigns. Personalization within HubSpot is exceptional, which helps us engage our audience and improve email open rates. The integration with HubSpot CRM is great, and the reporting features help me make informed decisions.

Cons

Creating exceptional plans and altering existing formats in HubSpot is not very easy and requires HTML/CSS knowledge. The most frustrating aspect is the cost when you hit the limit for adding contacts, you are charged a huge amount. I also do not want to say it, but the customer service is not great.

“Saves a lot of time!

Pros

HubSpot Marketing Hub saves me time by organizing my daily tasks with follow-up reminders. I find it easy to customize templates and the customer service is good.

Cons

If I need additional features, I have to pay extra for them. Its something I don't really appreciate.

“The features are pretty interesting

Pros

The marketing shop is really the stand out feature for me. It provides a lot of options for getting the best marketing solutions.

Cons

I don't like having to pay for it.

“Email marketing made easier

Pros

There are many great features available in this tool. I really like the user friendly features available for email marketing success!

Cons

The initial setup was more challenging than I expected. I would have preferred more support for that.

“Great marketing automation software

Pros

This is an all-in-one marketing solution. I can find all the marketing solutions in one place in my package. Really good.

Cons

The pricing is a bit high. I think it is expensive and also missing some features that would truly make it complete.

“One stop solution for CRM and marketing

Pros

I find it to be really easy-to-use and it integrates with other software efficiectly. Also, the marketing features are great for marketing success.

Cons

I dont have any issues with it, except that the cost is a bit high.

“Very reliable for marketing

Pros

HubSpot's workflow-based sales and marketing management features are truly incredible. It allows me to set up automated workflows that handle repetitive tasks like lead nurturing, follow-ups, and email sequences, saving me valuable time and ensuring no prospect falls through the cracks. I also appreciate the role-based access control feature, which lets me assign specific permissions to team members based on their roles. This ensures that everyone has access to the tools they need while maintaining data security and reducing unnecessary access. Also its ability to combine workflow automation with user-specific access settings is a game-changer for organized, efficient project management.

Cons

The only thing that bothered me is that this does not integrate well with other third-party solutions.

“It works well when integrated with Salesforce

Pros

I really like the interface when its integrated with Salesforce. The lead generation features are also impressive.

Cons

For me, it was not very easy to set up this tool in the start. Also, launching it internally was not easy as well.

“A fantastic app for marketing

Pros

Its a unique application that wonderfully supports users in marketing and management services.

Cons

I had difficulty finding it and sharing it with others.

“Improves communication with the clients

Pros

HubSpot is an outstanding all-in-one marketing platform for me and my team. It really does a good job.

Cons

I think this is a fantastic marketing platform for keeping in touch with clients so I don't really have anything to complain about.

“Comprehensive Marketing solution

Pros

Everything I need for my marketing efforts is available in HubSpot marketing hub. Whether it's scheduling emails or managing social media posts, I can do it all from one location. And I don't even need to exit the platform to access my analytics. It's the comprehensive solution I've been looking for in marketing, and it makes my job a lot easier.

Cons

One drawback is the lack of a universal calendar for emails and social media. I believe It would be incredibly useful to view all communications in one place and be able to filter by campaign type, like evergreen or new products, as well as by format, such as social, email, or blog.

“Had a great experience using this software

Pros

The platform includes a user-friendly interface, integration options, lead management features, reporting and analytics tools, as well as customization possibilities. This really makes our work great.

Cons

Some challenges I have faced include limited customization options, concerns about pricing, a bit of difficulty understanding, restricted functionality without additional licenses, and difficulties with integration.

“Powerful and effective but sometimes glitchy

Pros

The level of customization is remarkably detailed, nearly every aspect can be customized to fit my organization. It's easy to navigate and brings most business functions together on a centralized dashboard.

Cons

The platform can be a bit glitchy at times, which leads to minor bugs and occasional outages that require manual fixes and can affect data accuracy.

“Property management got easier

Pros

This tool is incredibly valuable for our company, helping us connect with leads and efficiently respond to their questions about our services.

Cons

I find that the occasional logouts that require an authenticator which can disrupt my workflow.

“A game changer for me- Amazing CRM software

Pros

Locating contacts and tracking customer interactions is a breeze. The pipeline feature simplifies my tasks, allowing me to quickly find specific deals. Additionally, the data logging and direct emailing features through HubSpot really enhance my workflow and efficiency.

Cons

There's sometimes an issue with auto-logging emails from Outlook even when I'm logged into HubSpot, which can cause some problems.

“I could choose HubSpote again

Pros

Customizable workflows enable spreadsheet registration and timed email sending.

Cons

Some features are complex, making operations challenging.

“Great for less complex operations

Pros

It's easy to comprehend and configure, simplifying its introduction to new employees and proving cost-effective in that aspect.

Cons

Integrations can be limiting and complex to configure for specific business cases.

“From marketing to sales, everything you need to run a business

Pros

HubSpot's seamless integration, user-friendly design, and comprehensive tools simplify my workflow across marketing, sales, and customer service, optimizing business management.

Cons

HubSpot's pricing might be steep for advanced features, and the learning curve can be steep, especially for complex automations.