HubSpot CRM Software Reviews

“Modular sales pipeline”

Pros

Modular setup does a really good job of helping us manage the sales pipeline effectively.

Cons

The UI could use a more modern look and feel.

“Great UI and deal tracking”

Pros

Standout part for me is how simple it feels to use and the interface looks fantastic. Managing deals is very easy and the clean, simple layout makes it much easier to stay organized and keep track of everything.

Cons

One area that can be unreliable is calling through the platform. At times it throws an error and in other cases the numbers get flagged as spam so I end up switching to the mobile version where the calls usually work fine. I understand that it's likely a network-related issue but having to move between the desktop and mobile apps just to make calls is still frustrating and hurts productivity.

“All-in-one business hub”

Pros

A big advantage is having the whole organization run from a single platform instead of piecing together four or five separate tools for sales, marketing and admin work.

Cons

The downside is that the cost gets pretty steep once you start adding different packages and features. It's definitely possible to put together a lower monthly expense by using several specialized services instead.

“CRM for fast deals”

Pros

This CRM stands out for bringing together sales packages, signatures and billing in one place which helps close deals very quickly. It also handles customer and lead interactions well, keeps track of opportunities and gives you a much stronger view of what to expect in the sales process.

Cons

Honestly, I have not run into any real drawbacks. It feels like a very capable platform and even the free plan works well for small startups. As far as I can tell, it is a standout system and hard to fault.

“Facebook forms keep clients organized”

Pros

I can connect my Facebook account directly to the forms which helps me keep my clients much better organized.

Cons

It's better suited for people who already have some CRM knowledge.

“CRM with standout integrations”

Pros

One of the biggest advantages of this software is that it's free to use even without buying the CRM bundle which makes it very appealing. It comes with plenty of free tools, offers best-in-class SaaS integrations and has a lot of user support available when needed. Being such a well-known CRM brand also adds confidence. On top of that, it's one of the simplest CRM tools to work with and the sequential call and email logs are especially useful. The contact management, reporting, integrations and data storage are all excellent.

Cons

There are still a few gaps that hold it back. It doesn't include text-based updates and there's no organizer for meetings or a built-in task manager. Email templates are lacking and there's no content creation feature either. A native app marketplace is also missing. The mobile interface feels weak and there's no graphical view of key metrics which would make reporting more useful at a glance. It also doesn't have a schedule manager.

“time saving tool”

Pros

Before I started using this software, it was way too tedious having to copy each customer's information into an Excel sheet one entry at a time and it took up far too much time. With this CRM, I'm able to handle many of the tasks related to a client in the same amount of time I used to spend just transferring their data.

Cons

I don't have anything to complain about. Everything I've used so far has done exactly what I need it to do.

“Webhooks and tagging”

Pros

Using the webhook feature along with the new contact management and tagging has worked really well. I integrated it for my clients into their automation setup to handle email marketing and other tasks and the whole experience has been very convenient.

Cons

It still falls quite a bit behind platforms like ActiveCampaign when it comes to built-in automations and similar advanced features.

“Efficiency boost”

Pros

I honestly don't know how I went so long without using this. It brought a massive boost in efficiency and that really stood out right away. I genuinely wish I had started using it much earlier. On top of that, I wish everyone had access to it because it's surprisingly useful. I'm absolutely loving it.

Cons

It has a lot of strong points and also a few weaker ones but it could definitely be more simple.

“Clear and reliable CRM”

Pros

An excellent CRM tool overall. It's very clear, well organized and quite simple to use.

Cons

There are a lot of features included, maybe even more than necessary.

“Strong free tool”

Pros

For anyone wanting a capable CRM without spending a fortune, this one really delivers. The free CRM tools take a lot of pressure off day-to-day work, whether you're in sales, managing a team or handling customer support. It makes it simple to keep track of contacts, deals, tasks and everything else in one place. On top of that, the free version includes plenty of useful features like automation, reporting and analytics and integrations with other widely used business tools. Overall, if you want a free CRM that helps you win more deals and deliver better customer service, this is absolutely the right pick.

Cons

Honestly, I don't have anything negative to point out. If you need a CRM that can help increase sales and strengthen your bottom line, this feels like the ideal option.

“Free trial with potential”

Pros

Since it was free, we decided to give it a try. We probably didn't take full advantage of all the CRM features and we also never got around to importing our contacts and leads.

Cons

After the free trial, we chose not to move our client database over from Salesforce. It just wasn't the right fit for what we needed and the import process felt too complicated.

“Lead management powerhouse”

Pros

This software helps you manage your lead lists and everything tied to the marketing campaigns you want to test.

Cons

It's a very complete platform and at this point I haven't come across any downsides.

“Simple and practical”

Pros

Its easy design and user-friendly approach make it very convenient to use in a professional setting.

Cons

The downside is that customer support through the app takes too long to respond.

“Sales tracking and insights”

Pros

Getting the sales cycle up and running was easy and handling leads and deals feels very convenient in day-to-day use. The analytics and reporting are quite powerful and the flexible user management is another strong point.

Cons

UI/UX feels dated and could really use a refresh. At times the platform comes across as awkward, the filtering feels old-fashioned and needs to be more responsive and the reporting design could be improved as well.

“Helpful lead tracking views”

Pros

Keeping tabs on my team and all our leads has been really convenient. I use filters and saved filters to quickly see each person's status and leads and I can also get a fast overview of how the whole team is doing.

Cons

Getting started took a little effort because there are so many filter options and the choices feel almost endless at first.

“Complete CRM features”

Pros

It covers all the CRM capabilities you'd want and normally expect from this kind of software.

Cons

The price is higher than a lot of other CRM options and it's not especially simple to use.

“User-friendly navigation”

Pros

The interface is simple to move around and the layout feels very user-friendly overall.

Cons

Every now and then, I run into an error where the connection drops or the database can't be reached. It's annoying but it doesn't happen very often.

“Simple CRM that works”

Pros

Using this CRM feels easy and uncomplicated which makes it pleasant to work with. It covers the basics well without becoming overly complex although it is missing the ability to tag deals and contacts.

Cons

One thing still missing is the option to tag deals and contacts which would make organizing and managing them much better.

“User-friendly with helpful support”

Pros

It's incredibly simple to work with and whenever questions come up, there are plenty of videos and online courses available to guide you.

Cons

Customizing things can feel a little tedious at times but once the initial setup is finished, you can copy an existing customization and build a new one without starting over from scratch.