HubSpot CRM Software Reviews

“Top tech and support”

Pros

It really covers everything I need. The technology is excellent and the support team is easily among the best in the industry.

Cons

Interfaces aren't very simple even for someone used to industry-standard CRMs like SFDC.

“Outstanding CRM features”

Pros

It's an outstanding CRM with a lot to offer although the cost is quite high for startups.

Cons

Pricing is really the only downside, aside from that, it's excellent.

“Helpful training and onboarding”

Pros

Getting started was easy and using it day to day feels very natural. The IT academy is also a big plus because it supports not just the software itself but also provides practical training for the activities around it.

Cons

The price is the biggest downside. Compared with other CRM options, it can feel pretty expensive for the level of automation power you actually need.

“CRM for sales teams”

Pros

Having worked with several CRM platforms throughout my career, I'd say this one is among the best. I'm currently using it at a small company and we're only on the free version. For the commercial side of things, customer management, reports, views and similar tasks, it works perfectly well. And if you want to take things further, there's always the option to upgrade and I can confidently say the paid version is one of the most complete out there.

Cons

At this point, I really don't have any negative points to mention. That may also be because I'm already very used to working with it every day.

“Highly customizable tool”

Pros

Out of all the CRM tools I've used, this one stands out as the best. It's behd customizable and can be tailored to fit just about any company or industry.

Cons

Pricing runs a little high and the onboarding fees in particular can be difficult for smaller businesses to manage.

“Scalable tracking and integrations”

Pros

Keeping track of progress is easy, task assignments are always conveniently available and reports can be generated for all contacts. Installation was simple, there are plenty of free tools included and the wide range of SaaS integrations adds a lot of value. It also uses a scalable, modular approach that fits the problem really well.

Cons

One thing that could be better is sorting records by status after entering a phone number and the record history summary could be clearer. A few features take some time to figure out and some standard functions come at an extra cost.

“Sales funnel tracking”

Pros

For the past two years, this has been an excellent tool for tracking and managing my entire sales funnel in one place. On top of that, the team is very supportive and responds quickly whenever I run into questions or issues.

Cons

The software is more expensive than many other CRM options on the market. They also don't have a local office in India which makes it harder to reach support.

“Pre-call drips and lead flows”

Pros

Being able to set up pre-call drips for sales calls is a big plus and managing leads is easy once everything is in place.

Cons

Getting familiar with how the platform works and understanding all of its different features took some effort. Better tutorials or clearer explainer videos would make the learning process a lot easier.

“Lead and email marketing”

Pros

Generating and managing leads and customers is easy with this tool. It has been dependable for our email marketing needs. It also makes it simple to build and maintain strong customer relationships. On top of that, it helps us stay connected and engage with our customers without any hassle.

Cons

I honestly don't have any specific drawbacks to point out from using it.

“Sales and post-sale management”

Pros

It is a very comprehensive platform and thanks to its various modules, I can manage both the commercial side of the business and post-sales service.

Cons

The pricing increases significantly with the more advanced plans and some features become somewhat limiting as the company grows.

“Growth toolkit”

Pros

It works really well for marketing, sales and customer support since everything is available in one place.

Cons

It's a great option for a small startup but the free plan has user limits and once your database grows, the pricing goes up too.

“Strong system integrations”

Pros

Having great integrations on both the input and output side is a big deal for us. We have a lot of systems sending data back and forth so it's essential that our CRM connects well with everything and this one does that extremely well.

Cons

A few features can feel somewhat simplified compared with tools that are built to handle only that single function.

“CRM that clicks”

Pros

This CRM is excellent for people who don't have strong technical skills. It's very simple to set up, easy to use and overall works really well.

Cons

Building dashboards can be a little trickier at first but once they're set up, the information is extremely useful and presented in a very attractive way.

“Affordable B2B leads”

Pros

This has been an excellent B2B lead generation tool and the pricing feels very low compared to the functionality it offers.

Cons

At times, data gets lost and we're unable to recover it.

“Lead tracking automation”

Pros

From the moment a lead comes in all the way to closure, the tool keeps track of the entire flow really well. The interface feels quite simple and most of the process is automated so there's hardly any room to complain about managers being unfair or biased when assigning leads to employees.

Cons

It covers pretty much everything needed in a sales process. The only thing I'd still want is a few additional reports for renewal deals.

“All-in-one management”

Pros

Everything I do online can be handled in one place which makes it really convenient to keep things organized.

Cons

Using it is easy and the login process and interface navigation are simple to follow.

“Learning hub”

Pros

One of the best parts is how many courses and certifications are included. They don't just walk you through how to use each part of the platform, they also help build your knowledge in marketing, sales and customer support. The content gets updated regularly and there are lessons on all kinds of topics like inbound marketing, frictionless selling, customer journey mapping and more. Because of that, it's hard to feel lost or stuck while learning.

Cons

I think there still isn't a real option for solo users and the marketing add-on is extremely expensive. It clearly feels like the platform was built mainly for businesses. It would be much better if there were something more accessible for entry-level marketing roles as well.

“Useful CRM with extras”

Pros

I've been using it for CRM, contact management and lead management and overall the software is easy to use.

Cons

There are too many features locked behind extra charges and the interface can be a bit confusing. The Outlook integration is especially disappointing because it works unreliably.

“Full contact lifecycle”

Pros

It covers a complete set of features for managing the entire contact lifecycle.

Cons

From my perspective there's barely anything to complain about and the free version is quite generous.

“great free contact manager”

Pros

For businesses that need a way to keep track of contacts, this is a really strong entry-level option. It's free and easy to use which makes it especially appealing.

Cons

Feature set is fairly limited and you may need to buy extra IT licenses to expand what it can do. Still, that feels like a pretty small downside considering the software doesn't cost anything.