HubSpot CRM Software Reviews

“Timely prospect alerts”

Pros

Getting an IT alert and being able to jump straight to that prospect in my CRM is really valuable. It shows me exactly what the prospect has been looking at so I can tailor the call the right way and reach out with better context.

Cons

Every now and then, I get an IT alert for a prospect that falls outside my territory but that seems to be more of a CRM issue than a problem with the tool itself.

“Visitor tracking for conversions”

Pros

It does a really good job of tracking and capturing a visitor's journey which is incredibly useful for understanding their level of interest and helping move them further up the funnel toward conversion.

Cons

Pricing is based on how many contacts you keep in the CRM and that can feel limiting when you want to reach out to a larger number of prospects.

“Handy contact filters”

Pros

Having quick access to filter my contacts has been really convenient.

Cons

Even though I enjoy reviewing reports, I'm still not sure how to create them.

“Easy setup but weak reporting”

Pros

Easy to use!!! I like that the initial setup and day-to-day use were pretty simple.

Cons

Limited reporting features have been a consistent frustration for our RevOps team.

“All-in-one sales platform”

Pros

Having sales and marketing together in a single platform is a huge advantage. It lets you track sales pipelines, analyze website traffic, manage customer support from one place and handle social media posts as well. It really feels like a very complete platform.

Cons

The pricing is incredibly high. There are plenty of other platforms out there that offer very similar features for only a fraction of the cost.

“Sales call tracking”

Pros

After you get familiar with the different steps, the system becomes easy to use and really helps simplify day-to-day work. It's especially useful during sales calls because it helps track progress and reminds you what the next step should be.

Cons

At the beginning, the number of features can feel a bit overwhelming and somewhat confusing.

“Great value and features”

Pros

Everything about it works for me. It includes every feature I need, plus plenty of extras that a lot of other tools offer. The pricing is another big win compared to competitors and the usability really feels unmatched.

Cons

Custom objects could be a bit more user-friendly but overall it still does exactly what I need.

“Fast setup and integrations”

Pros

Getting everything up and running was quick and easy and it connects with a wide range of other SaaS platforms.

Cons

It would be nice to have the option to add color to form field backgrounds though that's only a small complaint.

“Clean UI and docs”

Pros

It was quick to start, thanks to the easy setup process and the strong tutorials and documentation. The UI/UX is also genuinely impressive and I'd say it's one of the best-designed experiences in the CRM space.

Cons

Support is practically nonexistent for users on the free plan which is disappointing. The startup program also feels less rewarding compared with what some competitors offer.

“Mobile sales tracking”

Pros

Once sales calls are entered through the mobile app, keeping track of them is very convenient and works really well.

Cons

On the mobile app, creating contacts and sales leads can sometimes result in far too many duplicate entries.

“Core CRM workflow”

Pros

It's become a core part of how we handle both sales and our overall CRM internally. Keeping track of information is really easy and having everything related to one client in a single place, from emails to detailed notes from past conversations, makes a huge difference.

Cons

Honestly, nothing comes to mind. It really has everything we need.

“great for integrations”

Pros

The functionality is excellent and the integrations work really well.

Cons

It does feel a little expensive for being only a CRM platform.

“Workflows that work”

Pros

Hands down, this feels like the ultimate Marketing & Sales CRM to me. If you can imagine a process, there's usually a way to build it using their detailed workflows and sequences. Over the years, I've relied on it to fix all kinds of challenges and it has handled a lot of complex needs really well.

Cons

Biggest downside is the cost. Since it offers so much and sits at the top of the market, the pricing is understandably high but in the end it became too expensive for us to justify and we had to move on.

“CRM that boosts efficiency”

Pros

Without a doubt, this is the best CRM I've used so far. The software feels very simple and easy and if you've worked with other CRMs before, you'll notice right away how much more efficiently it helps your company operate.

Cons

Customer support still has room for improvement especially in situations where you need urgent assistance.

“simpel client data handling”

Pros

Using it has been very easy and I can import or export my client database without any glitches.

Cons

I haven't run into any problems with the product at all. It's been completely glitch-free for me.

“Gmail integration that works”

Pros

Getting around the platform feels very easy and I really appreciate how convenient the Gmail integration is. Setting up templates, adding a signature and sending emails directly from the software all work really well. It's also helpful that I can see when someone has opened an email and get reminders if no reply comes in.

Cons

The only thing I'd like to see improved is a better option for exporting contact and company notes.

“Clean navigation and tools”

Pros

Using it feels easy, with simple navigation and enough functionality to handle the job well.

Cons

Search feature still needs improvement. It can return inconsistent results at times and users may struggle to locate emails sent to clients based on their content.

“Feature-packed free CRM”

Pros

Among the many CRMs we've tried and evaluated, this one has the most complete free plan we've come across. It also gives access to a wide range of free tools even for people who don't use it as their main CRM. On top of that, the platform feels logical and very easy to navigate even though the pricing setup and modular structure can seem a bit complex at first.

Cons

One downside is that the free plan doesn't include direct customer support. While the community forum and online knowledge base are available and helpful in many cases sometimes you really just need to talk to an actual person.

“Helpful setup and upgrades”

Pros

Working with the seller was a very positive experience. They were knowledgeable, cooperative and supplied everything we needed to get it set up properly. I'd definitely recommend this seller again in the future.

Cons

Honestly, everything has been very good across the board with what I upgraded to and I'm very pleased that these programs are available.

“Flexible newsletter targeting”

Pros

This is a really great CRM and email marketing platform. The drag-and-drop newsletter builder makes it simple to create emails and target different customer groups without much effort.

Cons

I do wish it included more messenger-focused CRM features especially built-in WhatsApp integration.