HubSpot CRM Software Reviews

Pros

This is a really great CRM and email marketing platform. The drag-and-drop newsletter builder makes it simple to create emails and target different customer groups without much effort.

Cons

I do wish it included more messenger-focused CRM features especially built-in WhatsApp integration.

Pros

Built-in landing pages were really useful for capturing contact details from people visiting online.

Cons

It felt overloaded with features and I ended up paying for more tools than I actually needed.

Pros

It's a complete end-to-end CRM platform that brings together sales, marketing, accounting and even social media management in one place.

Cons

Support isn't very strong although the large open-source community helps fill that gap.

Pros

Having a free version has been a huge plus for us as a nonprofit since we need something affordable and easy to use. We use it more for managing donations and relationships than for sales and it fits that purpose really well. The interface feels user-friendly, training new people is quick and the dropdowns and tick boxes help keep records accurate. It's also helpful that required fields can be set so important information doesn't get missed. On top of that, entering names manually is simple and finding specific people is fast with the filters and search bar.

Cons

We really haven't run into any actual downsides yet. The only thing is that we haven't had the time to explore the email marketing side of the platform.

Pros

It's been really useful for sending bulk emails and I can tailor things based on specific requirements. The contact management feature is also a big plus since it lets you keep contact email lists stored in Excel or CSV files.

Cons

At the beginning some users may run into a bit of difficulty when creating emails and saving contacts in Excel files but once you get used to it, it becomes very simple to handle.

Pros

One of the best things about this software is how much information it pulls from contacts added to the CRM. It helps uncover useful insights for high-value clients and being able to track the last time someone was contacted is really helpful as well.

Cons

Free tools are great but a lot of the premium features are too expensive for a small agency. The paid plans feel over the top and make it harder for smaller players to compete.

Pros

There honestly isn't much to mention on the positive side, aside from the fact that the customer service team is good.

Cons

They brought me into a contract by saying they could deliver something, then ended up wasting my time and money only to come back with the conclusion that it couldn't be done.

Pros

Everything from the sales pipeline, database, tracking, workflow, service, customization and lead generation works well and delivers really great results. The product is very user-friendly and connecting it with an existing database is easy since it supports all kinds of file conversions.

Cons

A few parts of the sales pipeline feel overly complex and could be simplified. The CRM would also be more effective with more timely feature updates.

Pros

Right away, the workflow automation stood out because the interface for setting it up feels simple and works accurately. The real-time data is also very valuable and the custom integrations with the rest of our sales enablement tools have been excellent.

Cons

One issue that still comes up is the IT integration with our software, PipeCandy since it tends to run into occasional glitches. Field mapping has also been a concern for us.

Pros

Interface feels very simple and I was able to get around without watching any tutorials until much later.

Cons

One thing that stands out is how big the jump is between the Starter bundle and the Professional bundle. Since I'm only just getting ready to become a paying user after two years of using it, that probably won't affect me much yet.

Pros

It feels very complete, with a wide range of features while still being simple to use.

Cons

Although there's a free plan available, the paid options can become quite expensive.

Pros

When I was asked to try Salesforce as our new CRM, it didn't take long at all to get comfortable with it. Within just a few minutes, I was already moving around the software, checking out different features and getting a great feel for how it works. After less than an hour of training, I was honestly surprised by how many features it offers and how simple the CRM is to navigate, including adding custom properties. Uploading contacts, editing them and creating custom fields was very easy especially compared with SF.

Cons

Only real limitation I noticed is that contacts can only have up to 10 custom fields added.

Pros

It helps me stay organized and keep a close eye on my sales pipeline.

Cons

Getting around the platform takes quite a few clicks.

Pros

It is very easy to use and it doesn't take long to go from being a beginner to feeling like a pro within just a few days. Whenever you get stuck, there's always a friendly customer support person available and only a phone call away.

Cons

There wasn't anything I disliked least about the software.

Pros

Ever since I was introduced to this brand a couple of years ago, I've been genuinely impressed by what they offer. As someone who's always been into tech, I really appreciate their free services for startups and the strong thought leadership behind the platform. They come across as a truly disruptive technology brand.

Cons

Honestly, I can't think of anything I dislike about the software.

Pros

Getting the CRM at no cost is hard to beat. It covers all the core features you'd want in a customer management system and you can expand it with add-ons for marketing, service desk, sales and more.

Cons

Marketing add-on is extremely expensive and there's no real option for a solo user. The platform is clearly aimed at larger enterprises which is unfortunate. It would be nice to have some entry-level marketing features available.

Pros

The features are fairly easy to use and the free tier covers most of their services which is really useful.

Cons

Switching between different services can feel a bit complicated and takes some getting used to.

Pros

Getting this up and running was easy and we don't need to hire an outside agency to handle it. The pricing is more affordable, the startup plans are really great, there are lots of built-in integrations ready to go, the mobile app is useful and the whole team understands how to use it right away. Compared with Salesforce, it's unbelievably simpler to work with.

Cons

One thing that really hurts is the absurd cost of Marketing Contacts and once you cross the limit, downgrading just isn't an option. That's by far the most frustrating part of the platform and it feels like a massive money trap on their side. It comes across as very anti-customer because it pushes us to split our data across other email tools simply because keeping everything here becomes far too expensive.

Pros

It fit right into our sales workflow from the start, covering everything from the first live chat interaction through to tracking sales progress. That end-to-end setup checks every box we need and the Outlook integration is a huge added benefit for our team.

Cons

A few parts were a little tricky to understand at first but there are plenty of guides online so it hasn't been much of a problem.

Pros

Every day, this software helps me keep track of sales, manage leads and handle many other tasks I need on a regular basis.

Cons

I haven't run into any issues. If I do face any challenges later, I'd definitely mention them.