HubSpot CRM Software Reviews

“A complete tool for sales, marketing and customer care”

Pros

HubSpot CRM really shines when it comes to helping us engage with our customers. It makes it easy to offer support and the automation features save us a lot of time by handling repetitive tasks. Plus the customer segmentation tools help us group clients so we can provide more suitable service to meet their needs. Really helps us with providing customized service. Appreciate it a lot.

Cons

We havent run into any real problems with HubSpot CRM. Its been amazing at solving all the challenges we had and meeting our needs perfectly.

“really efficient and dependable”

Pros

I find it to be simple to use and reliable and I love how the reminders keep me on top of things. We are constantly updating our CRM and it continues to perform smoothly without any issues.

Cons

One issue is that the filter feature on the search is a bit complicated. When you try to apply different filters the system tends to get messy making searches harder to handle.

“Have to pay for many features”

Pros

I love being able to track the progress of leads in their customer campaigns. The follow ups, reminders and automated templates make it much easier to stay in touch and manage communications.

Cons

The pricing is on the higher side. Many essential business features are locked behind a paywall and you have to pay for them despite them being necessary requirement.

“Amazing CRM with lots of features”

Pros

They're all about focusing on the client and constantly improving the platform. I appreciate that you get everything in one place making it a go to tool for all our needs.

Cons

Dealing with support can sometimes be tough. Certain needs or features dont always get the attention they deserve mainly because so many different industries are using the system.

“Too many options for small teams”

Pros

I started using this during a collaboration with a JV partner and it felt very comprehensive overall. It's definitely useful though it seems much better suited to a larger company than a business my size.

Cons

With a solo business or a team of fewer than 10 employees, it felt overwhelming. There were just too many options and even though I could see how customizable it was, that actually made it feel even more confusing.

“Affordable chat with history”

Pros

One thing that works well here is the fairly low price especially for a live chat tool that does a decent job. The chat feature is easy to use and it's also convenient to look back through previous conversations when I need customer details or past context.

Cons

The biggest frustration has been notifications for new live chats. I haven't been able to get them to show up reliably so when I'm working with several tabs open, I often miss new incoming messages.

“CRM with smart automation”

Pros

After several months of using it, the way we handle customer relationships has completely changed for the better. Right from the start, the platform felt approachable thanks to its clear interface and easy onboarding. Even teammates who aren't especially technical were able to start using it without much trouble. The integrations with Gmail, Outlook and Slack have been especially useful and the real-time tracking plus customizable dashboards make it much easier to monitor our sales pipeline and marketing results. The automation tools available in the paid plans have also saved us a lot of time.

Cons

Free CRM covers a lot but many of the stronger features, like advanced reporting, marketing automation and custom workflows, are only available on the higher-priced plans. As the business expands and your needs increase, the cost can rise pretty fast especially if you need more seats for a bigger team or deeper customization.

“Staying organized with lead management”

Pros

Setting up my contacts and pipelines took way longer than I thought it would. It didn't always make sense at first but after messing around with it a few times, it started to click.

Cons

Now I mostly use it just to keep notes and check the last interactions. I'm still ignoring a lot of features but even so, it's already making things way less chaotic for me.

“Solid CRM tool!”

Pros

The workflows and automations are really powerful and helped us scale up our marketing, sales and customer success processes. Hubspot also connects with almost any other tool out there which makes everything easier. Managing inbound leads and inquiries through forms and workflows is super helpful. Plus, all the marketing hub stuff like email got updated recently and it's a huge improvement from when I first started using It four years ago.

Cons

Lead scoring can get kind of complicated and clunky which has been frustrating at times, although they have rolled out some updates recently. The sales forecasting tool could definitely be better if it allowed more customization.

“Best marketing solution”

Pros

The interface is simple and free for basic functions. It does a good job tracking the life cycle of contacts and the automation is well integrated.

Cons

The advanced options cost extra and are pretty expensive. Also, there's not much flexibility to customize pipelines and reports the way I'd like.

“Ideal tool for boosting capacity”

Pros

I love how flexible it is to build custom properties, workflows, sequences and dashboards. It fits almost any team setup.

Cons

Pricing ramps up quickly when you unlock advanced features and some limits like paying per user for Sales Pro or needing Ops Hub for better automations can surprise you. Integrations are mostly good but syncing with non-native systems often needs extra tools or developer help.

“All-in-one sales and marketing tool”

Pros

It's simple to use but you can add complexity as your business needs grow. We started out basic but now we're expanding from sales and marketing into finance and customer service with it.

Cons

You hit paywalls pretty fast if you start using more features, so the costs can grow quickly. Sometimes the system doesn't support simple stuff that feels like it should be there.

“good tool at an affordable price”

Pros

It's easy to use with a clear interface and nice support. The only downside is there are too many paid add-ons offered as extra solutions.

Cons

Integration is complicated and data management is terrible especially when it comes to handling emojis. Extracting data is often painful. You really need a specialist to oversee usage and help get the data ready for a data scientist.

“Perfect for boosting sales”

Pros

It's great for tracking emails with clients. Our agency uses it mainly as a sales tool.

Cons

The project management tool hasn't been useful at all and doesn't fit our needs.

“Excellent for both sales & marketing”

Pros

I use it to keep track of my work as a salesperson. I can call clients and record every interaction with them easily.

Cons

Nothing wrong here, I'm happy to keep using it. Otherwise I would've switched since it's the most used tool in our company.

“User-friendly CRM perfect for CX teams”

Pros

What I like the most about this tool is how easy and intuitive it is, even if you're not technical. As an Onboarding Specialist at Factorial, I use it every day to track client interactions, manage pipelines and make sure handoffs between teams go smoothly. Logging calls, emails and notes all in one place keeps me organized and helps me get a full picture of each client's journey. The customizable dashboards and reports make it easy to check my progress and focus on what matters.

Cons

It's great overall but I find some customization options limited like colors and pipeline formatting. It's a minor thing though and maybe there are ways to fix it that I just haven't found yet.

“Awesome automation for small firms”

Pros

It's user-friendly, tracks leads well, has automated workflows and integrates with email. The free plan covers basic CRM features and the paid plans grow with your business.

Cons

It's difficult to use and some bugs pop up and the free plan's customization is limited. Advanced features are pricey and costs add up as your needs grow.

“HubSpot, a great fit for sales teams”

Pros

It makes sales easier with simple tools, so managing leads and follow-ups is effortless for sales teams.

Cons

Some features feel too marketing-focused which can clutter things if you're just using it for sales.

“Very smooth onboarding experience”

Pros

The interface is clear and modern, so it's easy to get the hang of even if you're new to this stuff. I was able to figure it out pretty fast with no issue.

Cons

The free version is generous but advanced features like marketing automation, detailed reporting and A/B testing get very expensive as your needs increase.

“Good long-term option”

Pros

I like that it holds tons of info on contacts all in one place and super useful.

Cons

It gets complicated super fast and can be hard to use. There's definitely a learning curve and I never felt like I totally got it.