HubSpot CRM Software Reviews

“Better workflow and meetings”

Pros

Once we started using it, the way different parts of our business worked together became much more convenient. We were a bit unsure at first when it was recommended but the user-friendly setup and added features, like the wheel, were picked up quickly by our team. Being able to rely on it during lockdown also helped make our Zoom meetings more productive and worthwhile.

Cons

Nothing problematic to point out, aside from the usual hesitation from some of the over-55 members of our workforce when adopting something new.

“Quick sales tracking”

Pros

Getting started was very easy. I was able to begin tracking my sales on the very first day.

Cons

Paid plan is a bit too expensive for my budget right now so the free version is enough for what I need at the moment.

“fast setup and onboarding”

Pros

Getting this up and running didn't take much effort and the setup process was easy. Creating an account was also fast and simple so we were able to start using it without much delay.

Cons

There were still some difficulties when it came to actually using the tool. When we needed guidance on how certain parts worked, we mostly had to depend on videos for help. There were also limitations with tagging multiple people for lead follow-up which made that part less flexible.

“CRM with standout features”

Pros

Packed with features such as lead capture, data analytics and reporting, sales funnels, sales insights and forecasting, this CRM covers a lot. The ready-made reply templates are especially useful for reaching out quickly. Being able to communicate directly inside the CRM, along with the DocuSign integration, is one of the strongest parts of the platform.

Cons

This is one of the best CRM SaaS solutions out there although it does cost a bit more than some other CRMs on the market. Considering everything it offers, that higher price can be overlooked.

“Lead management toolkit”

Pros

It covers a lot more than just one standout feature, importing data from scratch organizing and developing potential leads with dynamic properties, setting up tasks and follow-ups, tracking deals, reviewing reports and plenty more.

Cons

My biggest complaint is that the Android version comes with limited functionality and I'd also say the inbound process can feel quite complicated.

“my review”

Pros

Using it for lead tracking, sales pipeline management and email automation has completely changed the way our team connects with customers and closes deals across the organization.

Cons

Only part I've had trouble with is reporting. At times, I can't seem to pull the exact data or specific details I'm trying to find.

“Reliable access and integrations”

Pros

It's dependable and usually gives us quick access to the data we need. Another big plus is the wide range of integrations which makes it simple to connect with other tools we use, like Gmail.

Cons

At times, setting up the right filters can feel a little complicated because there are so many options to choose from. It's also disappointing that there isn't a Firefox extension.

“Email sequences that work”

Pros

Creating email sequences with this has been a huge win for me. It has made my outreach much more effective and easy. I also really appreciate having all of my contacts in one place, where I can quickly track their information without any hassle. Setting up tasks and follow-ups is simple and the reports are accurate and always easy to pull up when I need them.

Cons

I honestly have not run into anything I dislike about it.

“User-friendly with training”

Pros

The platform was very user-friendly and the training library made it simple to understand and get comfortable with.

Cons

Getting my sales team fully trained on this CRM was still a challenge.

“Activity tracking and email sequences”

Pros

Keeping up with customer activity and notes is much more manageable with this tool. The email sequencing is especially useful, we can create templates and schedule emails either one at a time or in bulk which has been a big help.

Cons

Honestly, there are very few downsides to using it. One feature that would make it even better would be the ability to text clients, not just email them.

“great management tool”

Pros

It comes with a wide range of features that are really useful for handling management tasks.

Cons

The downside is that the cost gets pretty high if you want access to the full set of features.

“All-in-one CRM”

Pros

This tool really feels like a one-stop shop for just about everything you'd want in a CRM and marketing platform.

Cons

It's not very simple and there's definitely a steep learning curve that comes with it.

“Dashboard and KPI overview”

Pros

It gives a really great overview of dashboards and KPIs which makes it useful for understanding reporting and performance tracking.

Cons

Using it for BDR work and outreach tasks is where it gets difficult since those functions don't feel very user-friendly.

“CRM automation”

Pros

This has been the best CRM I've worked with. It's very user-friendly and connecting it with our business processes has been easy which makes automating those processes much simpler.

Cons

One area that could use improvement is customer support since their response time is not as fast as it should be.

“Lead capture and analytics”

Pros

Their lead capture system has been a standout for me and the analytics tools do a really good job of helping our customers.

Cons

Getting started took a bit of time because the platform was somewhat difficult to learn at first especially since I'm not very computer-savvy.

“Packed with features”

Pros

Our team was able to take advantage of a wide range of features which made the software quite valuable for us.

Cons

It can be hard to use for someone who doesn't have much software knowledge.

“Everything in one place”

Pros

It covers everything both my customers and I need which is why it works so well for us.

Cons

Cost is quite high and unfortunately that makes it out of reach for a lot of companies that are just getting started.

“Good starter with weak pipeline”

Pros

Getting the starter bundle for everything, CSM, Marketing, Sales and more, at a low price was definitely appealing. That part feels cost-effective. The downside is that marketing contacts are priced way too high and the extra value really doesn't justify what you pay. For the monthly cost, using something like Constant Contact or even a cold email platform would honestly deliver better value for marketing outreach.

Cons

I set this up hoping it would be one central place for all of my contact management and it hasn't fully turned into that. It has replaced a lot of other platforms for us which is a plus but it still hasn't been able to replace Monday.com. Another frustration is that there's no good way to separate the CRM into clear compartments, like keeping marketing recipients apart from sales-specific clients. Because of that, you end up needing two accounts, one for marketing and another for sales and that's just a hassle. If there were a user-level setup where sales could be shielded from marketing contacts until they actually became sales leads, that would solve a lot. The biggest reason we still rely on Monday is task management since it's a lighter platform and works better for moving sales cycles through. By comparison, this software still has a weak sales pipeline system and it's overdue for updates that should have happened years ago. People have been complaining about the "NEW DEAL" tag showing up on all new sales deals since 2018 and somehow it's still there. That's honestly wild to me. The pipeline really needs a full revamp and it doesn't seem to be getting the attention it should.

“Practical for operations”

Pros

This tool works really well with our organization's business processes and day-to-day operations and the system is simple to use.

Cons

A few parts feel fairly basic but it still does the job very well and remains highly functional.

“All-in-one CRM”

Pros

Great tool and it covers just about everything I need for CRM in one place which makes it a true one-stop solution for handling all related tasks.

Cons

Free version already includes a really great set of features so there honestly isn't much to complain about.