HubSpot CRM Software Reviews

“Flexible access and admin”

Pros

easy to use, simple to manage on the admin side and I can get to it from anywhere.

Cons

Analytics and reporting features still have room for improvement.

“Practical CRM”

Pros

A practical CRM tool that works well for managing customer relationships. It's easy to use and new users coming over from other platforms can get comfortable with it without much of a learning curve.

Cons

Pricing-wise, it doesn't compare as well to Zoho CRM. Zoho offers more features and a more complete set of CRM tools for the cost.

“Custom views and pipelines”

Pros

Switching over from another CRM felt like a refreshing change. I really appreciate how much I can customize my views and pipelines to match the way I work. Setting up tasks and follow-ups is also really useful and on top of that, the system was very quick to learn.

Cons

I do wish connecting it to my Google Calendar for tasks and reminders was more easy because that setup process feels a little tough.

“Feature-packed and reliable”

Pros

Ever since I started using it, I've had very little to worry about because it includes all the features I need and that's what makes it such a great software choice.

Cons

Getting fully comfortable with the software takes a bit of time since it's somewhat complex and it's also a little more expensive than some other options.

“CRM with integrations”

Pros

At the core of this platform are its CRM and marketing tools and both are very great and capable. The part I enjoy most is the advanced integrations that allow me to connect everything I need in one place.

Cons

A few of the features are priced a bit higher than what you get from some competitors especially marketing contacts compared with Constant Contact and Mailchimp. Then again, those alternatives don't offer the same level of CRM functionality this platform includes.

“perfect for website and sales hub”

Pros

It lets us build and update our brand website while also handling lead and sales management, plus the tasks we use to follow up with accounts and customers.

Cons

The pricing feels high compared with other software in the same tier, the reporting could be better and there's not much flexibility when it comes to changing contact details.

“Better pricing but limited flexibility”

Pros

Compared with Salesforce, the pricing is much more affordable.

Cons

On the downside, it doesn't offer as much customization as Salesforce which means its capabilities can fall short for a lot of clients.

“Helpful YouTube guides”

Pros

What I've liked most about it is that it provides a lot of information for using it with YouTube.

Cons

What I've liked least is that it isn't very simple and at times it feels too extensive for entrepreneurs.

“Remote team collaboration”

Pros

Being able to pin notes and comments directly to account or contact views has been incredibly useful especially while working remotely and collaborating with others. The internal commenting feature with team members was something I relied on a lot as a remote worker. On top of that, the customization options and overall user-friendly design make it a strong CRM choice for companies of any size.

Cons

Deals and opportunity tracking can feel a little dull from time to time. It's also not the strongest option when it comes to more advanced reporting for sales pipelines and opportunities. With so many features and customization settings available, creating consistency and standardization can be more challenging from an admin standpoint.

“Knowledge base”

Pros

The knowledge base is very comprehensive and the platform is simple to set up and keep maintained.

Cons

Some features, such as workflows, are only available with an upgrade which can get pricey for certain SMBs.

“Free CRM that works”

Pros

Running a boutique marketing and media business, I get a ton of value from their free CRM. It covers everything I genuinely need in the free plan and that's been incredibly helpful for my day-to-day work.

Cons

A few automation features aren't part of the free tier and I do wish those were included even though I understand the reason they keep them out.

“Marketing toolkit”

Pros

It brings together a lot of the core features businesses need for marketing today, including contact management, email lists and scheduling, website forms and more.

Cons

Using it can feel a little dull at times, with quite a few screens to move through but it still gets the job done.

“Lead tracking that works”

Pros

Keeping track of our leads and sales with this has worked really well. Our team had four people and I could also monitor the status of everyone's work without any trouble.

Cons

Sometimes it takes one extra step to get something done so the overall user experience could be refined a bit to make the software even better.

“Free plan with email tracking”

Pros

Free version has been really helpful and covers all of our basic needs. It's also nice that it connects with your inbox and lets you track emails sent to clients.

Cons

One thing I'd like to see improved is the duplicate record issue. It would be much better if there were a way to spot duplicates and then merge or replace contacts when needed.

“Reliable lead tracking”

Pros

It's reassuring not having to stress about losing leads or contacts along the way because the system keeps track of everything for me.

Cons

At times, my calls drop or don't go through.

“Free CRM with integrations”

Pros

This is probably the best CRM for keeping track of leads. It's free, quick to set up and connects with plenty of other important tools.

Cons

The downside is that if you want to expand its capabilities, the pricing gets very expensive.

“Perfect contact tracking”

Pros

Working as an AE at a company without a strong CRM, I ended up loading all of my contacts into this platform and using it as my main tracking system. It worked really well for what I needed and I was very satisfied with it. Getting everything set up was quick and didn't take much time at all which made the whole experience even better.

Cons

I'm sure managers or leadership teams might want more advanced features and reporting options but from an AE perspective, it had everything I needed.

“Helpful and versatile”

Pros

It's been really useful for all kinds of users and the versatility is one of its biggest strengths.

Cons

There's still room to expand it with additional features.

“Easy data access and exports”

Pros

Using it feels very easy and getting to the data I need is clear and hassle-free. One of the best parts is being able to extract a large amount of data all at once which saves a lot of time.

Cons

Analytics side still has plenty of room for improvement and there's currently no way to keep track of history which would make it much more useful.

“Free CRM with follow-ups”

Pros

One of the biggest perks is that the CRM is included at no extra cost with any IT product. It really simplifies keeping track of contacts and managing follow-ups.

Cons

I just wish the free version offered a bit more.