HubSpot CRM Software Reviews

“Easy setup and reliable”

Pros

It's a very efficient tool and doesn't take much effort to put in place.

Cons

I've been using it for years and still haven't run into any major issues.

“Misleading expensive contract”

Pros

At first, the platform came across as simple and for the price, I expected it to handle just about everything I needed.

Cons

Before signing, I was extremely clear during the discovery sales call about my requirements and the reason I was moving away from my previous CRM. I run a tutoring business so I need a system that can properly manage parent and student relationships. That includes using templates and mail merges that can address both the parent and the student as separate contacts inside the CRM. Kathleen Rush, the sales rep I spoke with, assured me the Enterprise plan could absolutely do that. Even though Enterprise costs $1,400 a month, I was prepared to make that investment because I believed I was buying the best CRM available. After spending hundreds of hours getting everything set up, we reached the second onboarding call where we were supposed to configure the parent/student relationship feature. That was when my onboarding specialist told me HubSpot does not support this at all. This was the entire reason I bought the software. I went back to Kathleen Rush, explained that she had told me it could do this and said I could not continue with HubSpot because of that. Her response was basically that it was a one-year contract so I was stuck. We are talking about $17,000 for a CRM that cannot do the one thing I was told it could do. On top of that, the company fought me every step of the way to keep me locked into the contract and keep the $2,500 onboarding fee. I have rarely seen a company treat customers this badly. The sales team will say whatever it takes to close a deal. Products like Zoho offer far more functionality at a fraction of the price. I would strongly recommend avoiding this company.

“CRM for real estate”

Pros

Right from the start, the CRM felt very capable and it comes with a complete, easy-to-follow course that makes setup simple to understand. I really enjoyed using it to move prospective tenants through a pipeline, including credit checks before choosing the best applicant and handing over the keys to a rental property. We also rely on it for construction management, tracking repairs that need attention and staying on top of tenant questions and requests.

Cons

Absolutely nothing. The platform and its CRM are the best on the market and the customer service is especially outstanding.

“Quick setup and adoption”

Pros

Getting started was very easy and the setup took almost no time at all before I could begin using it.

Cons

Meeting scheduler still misses basic features such as canceling and rescheduling although they've said those functions should be added soon.

“Smart tool with mobile capture”

Pros

Among the more innovative CRM tools I've used, this one fits small and midsize companies really well for managing a sales team and doing proper lead analysis. Having a free version to try before buying helps build confidence in the product. The interface is appealing and simple to navigate and the email integrations are valuable since all communication stays organized in one place. One feature that really adds value is the card reader in the mobile app which makes it possible to capture and store leads in bulk from events, summits and similar gatherings.

Cons

Customer support feels more complicated than it should be and they definitely need to be more responsive to the existing user community. The ability to create quotes would be a useful addition. There are also a few small bugs in the mobile apps that occasionally take some of the excitement away.

“Fast updates and mobile app”

Pros

Using it feels very easy and making changes is quick. The views are simple to work with and the mobile app is really good to have when I need to check things on the go.

Cons

Dashboards could be improved by allowing more widgets on a single dashboard and the reporting options would be better if they offered more flexibility.

“Data collection and marketing”

Pros

The data collection features are excellent and the automated marketing works really well.

Cons

It's a bit expensive to buy and getting access to it from my country is also difficult.

“Integrations and support”

Pros

One of the biggest strengths is its unmatched potential for integrating with other platforms. There's also always a customer support representative available when needed which makes a big difference. The menu bar is neatly arranged and it does a really great job of tracking the sales process as well as potential customers. On top of that, it gives access to plenty of helpful online support resources.

Cons

Mobile version still needs quite a bit of improvement compared to what's currently available. The pricing also feels a little expensive.

“B2B library and easy setup”

Pros

It is effortless to start and the interface feels very simple from the beginning. It offers a wide range of features without becoming too complicated to navigate. The B2B library is especially extensive and there are plenty of resources available to help you learn more about B2B sales and marketing.

Cons

I do wish the automation and reporting tools were more advanced. The workflow feature does offer some automation capabilities but once you start working with it in more depth, it eventually feels limited.

“Modern UI and sales integrations”

Pros

UI was quite easy to use. Once you automate it and connect it with other sales tools, it really helps simplify day-to-day sales work.

Cons

I'd still like to see a few of the features that Apollo.io currently offers added here.

“Better reporting and workflows”

Pros

Getting everything connected was easy and the reminders and workflows have been really useful. Reporting also keeps improving over time which has been nice to see.

Cons

It can be slow at times and the service side wasn't quite strong enough for what we needed.

“Marketing powerhouse”

Pros

Having everything in one place makes this marketing platform incredibly valuable for any marketer who wants to stay focused and see quick results from their campaigns. The built-in CRM and analytics are outstanding and the real-time lead tracking really helps keep everything on top of performance.

Cons

One thing that could be better is the lack of A/B testing in the lower-tier packages.

“Organized lead tracking”

Pros

Right from the start, the platform felt well structured and easy to use and connecting it with external software was simple. Its internal processes are organized which helped us better define our marketing and sales workflow. Lead tracking and registration have been especially reliable and well handled.

Cons

I haven't run into any real issues with the system although it does require a moderate amount of study and some technical knowledge to use effectively.

“CRM and deal visibility”

Pros

Having enterprise-level tools for customer relationship management and deal tracking in one place is a big advantage. The information captured for each record is thorough and detailed, including important contacts within each organization. The dashboards are also very useful for monitoring staff productivity and seeing how actively leads are being engaged.

Cons

There are only a few issues but one small drawback is that the revenue data pulled in after entering a customer's website URL is not always completely accurate. On top of that, email tracking fairly often fails to identify the exact person who opened the message which takes away some of the value of open tracking since you can't be fully certain the intended recipient was the one who viewed it especially when others are cc'd.

“Helpful free plan”

Pros

One thing I really appreciate is the freemium plan. It gives users a chance to get real value from the product before having to pay for it.

Cons

On the downside, not every sales professional in the market knows this platform as well as they know Salesforce.

“Skill-building courses”

Pros

There's a strong selection of courses here that really helps build and improve skills.

Cons

The downside is that the professional plans can be pretty expensive.

“Connected contact lists”

Pros

From the start, it helped me organize my contacts in a much more professional way. Sending emails to specific lists is easy, it alerts me whenever customer information is updated and all the lists stay connected as long as the data is entered properly. It also doesn't take long to understand how to use it well.

Cons

Paid version is quite expensive and I struggled a bit with managing the master data in the beginning. After some practice though, it became much easier to handle.

“Fast and feature-packed”

Pros

Everything runs quickly, it's consistently dependable and the platform comes with a huge range of features.

Cons

Some of the features I want are locked behind a plan that would cost nearly $2,000 a month which is incredibly expensive.

“Lead management tools”

Pros

Managing and segmenting leads works really well. It also lets me build automated workflows, run A/B tests for marketing emails, create lists and reports and get useful SEO recommendations with tips on what to improve.

Cons

Filters for building lists could be improved and made more flexible.

“simple tool with integrations”

Pros

Getting around this CRM feels very natural and the interface is simple enough that you can figure things out on your own without much help. Another plus is how easily it connects with other platforms or databases which makes it even more useful.

Cons

Customer support is disappointing when you're trying to become a partner or make a purchase. Email responses take too long and they often show up late to meetings.