Last Updated
Overview
MHelpDesk presents a comprehensive field service management software that projects as the fastest, easiest, and most potent solution available. With its all-in-one capabilities, it efficiently automates slow, repetitive, and manual processes, helping prioritize preferences. MHelpDesk is continuously improving and excelling, leaving very little room for loopholes.
Overall Rating
Based on 3 users reviews
4.3
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
mHelpDesk Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
WHat is mHelpDesk Software?
Overview
mHelpDesk field service solution automates customer relationships and employee payment for small to large-scale businesses. The CRM’s invoice management system helps you to clear all payments, track finances, and generate automatic invoices. You can easily share billing details, increase revenue, track profits, and reduce loss risks with complete financial management dashboards. It offers to dispatch features so you can track your dispatching progress from the start till the end. mHelpDesk offers a monitoring and reporting tool so you can analyze progress and share reports with your team easily.
It is a SaaS software that is also compatible with Mac, Windows, Linux, Android, and iOS devices. You can also do third-party integrations such as QuickBooks Online and QuickBooks Desktop for complete accounting management. This CRM is specifically made for field service companies ranging from small to large and growing businesses.
mHelpDesk Software Pricing
mHelpDesk Software Demo
mHelpDesk Software Reviews
It has been rated with complete five stars by many users. Websites have ranked the software as one of the best CRM software for relationship management. It facilitates estimation and visibility management. You can create a company website and make custom templates for easy customer management. You can see more insights through mHelpDesk Software Reviews in the Reviews Section.
Our Thoughts
mHelpDesk is a web-based CRM software that streamlines field-service operations for your company. Both online and offline features help you in the remote conversion of work. It offers complete staff and employee management with staff scheduling, reminders, attendance management, and alerting tools. It is a complete solution-based all-in-one CRM software that enhances your performance tenfold.
mHelpDesk Features
Integrated Employee Management
mHelpDesk CRM software offers Calendar Management, Employee Scheduling, integrated Employee Database, Email Management, and Project Management for streamlining employee communication. Workflow Configuration, Accounting Integration, Mobile Time Tracking, and Maintenance Scheduling offer easy Offline Tracking and Task Management. You can access categorization and Payroll through specific Activity Tracking dashboards.
Complete Accounting Management
It has separate dashboards for Approval Access Control, Access Permission, Manufacturing Inventory, Real-time scheduling, Data Reporting, and Retail Inventory management. You can easily mitigate risks through Discount Management, Electronic Signatures, and Fixed Asset management. Ticket management and It Asset management help you improve overall finance dealing and accounting.
Effective Client Portal
mHelpDesk software has a self-service portal for clients and customers for Purchase management, Real-time product tracking, customer history, and service catalogs. You can track repeat customers, monitor feedback, and improve service through this platform. Automatic Time capture allows you to report each purchase.
mHelpDesk Reviews
Total 3 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars33%
4
Stars67%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Electrical/Electronic Manufacturing, 500+ employees
More than a year
“Help is just a click or a call away”
Pros
The support team is always accessible by phone or chat. Even when issues arise just before the end of the week and due to time zone differences, there has always been someone available to help.
Cons
Currently, I have no major concerns. However, I would like to have brief updates on open issues rather than just receiving a case number.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 500+ employees
Less than 6 months
“Streamlined daily tasks and schedule”
Pros
The software has features that streamline daily tasks like scheduling, routing and invoicing, which are especially useful for field service or IT businesses. Its user-friendly interface and efficient scheduling improve the overall user experience.
Cons
There are a few areas needing improvement like the reporting could be more detailed with better analytics and insights, the import/export functionality caused data loss due to errors and the pricing lacks volume discounts.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Financial Services, 500+ employees
Less than a year
“User Friendly Tool”
Pros
It offers a user-friendly interface for employees and can be accessed via mobile devices.
Cons
The software is easy to use but it lacks many detailed features.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9