“Helpful for staying organized”

Pros

I found the software easy to implement and simple to work with and it really helps me stay organized with my day to day tasks and activities.

Cons

At first, it took me a while to figure out how everything worked. Since I am 69 and not as comfortable with computers as younger people are today, I needed some help from a younger person to get it all set up properly.

“Better focus and direction”

Pros

Having Pipedrive in my workflow has honestly been a big win for me. It's the one platform that has really brought focus and structure to my business life and at this point, I cannot picture running any business without it. When I sign in and look at everything I have moved forward, I genuinely feel a sense of progress and accomplishment. It helps me prioritize tasks, keep track of what needs attention and organize my day far better than the way I used to manage things before.

Cons

some features feel a bit restricted when using the lowest-priced plans.

“Powerful workflows and role controls”

Pros

What I have liked most about Pipedrive CRM is the range of functionality it offers especially the role administration and workflow tools. the platform comes packed with a lot of features and honestly I probably only end up using about half of them on a regular basis. Still, I appreciate having those extra capabilities available when I need them, because they really come in handy for occasional or specific situations. the overall feature set feels very capable and useful.

Cons

One thing that stands out to me in a less positive way is that the user experience feels somewhat outdated. I have noticed that this doesn't just affect how the platform looks visually or how the layout is presented but also impacts how I manage tasks and move through the tool. Because of that, using it can sometimes feel less user friendly than I'd like.

“Custom pipelines that really help”

Pros

Another aspect I appreciate about Pipedrive CRM is the pipeline setup I can build for my workflow. I am able to move deals through different stages and create specific configurations for each one which gives me a lot more control over how I manage the process. that flexibility makes the platform feel much more practical for day to day sales tracking.

Cons

What has been harder for me is the complexity around configuration especially when it comes to exporting data and working with reports. In my view, a lot of that confusion happens because users are not always properly educated on how to use the platform so things can end up feeling more complicated and disorganized than they should.

“Simple to use but overwhelming at first”

Pros

I haven't been using Pipedrive CRM for very long, just a few weeks so far but from what I have seen, I find it very simple to use and pretty approachable as a new user.

Cons

What I have noticed though, is that it comes with a lot of features and at times I honestly don't know where to begin or which part I should focus on first.

“Terrible support and broken promises”

Pros

the software was fairly simple to get up and running. I found it well designed and practical enough to fit many different types of businesses and workflows.

Cons

What really ruined it for me was the customer support which has been absolutely awful. I have had tickets sit open for weeks with almost no follow-up at all. They keep telling me everything has been fixed but in my experience that is never actually true. It just drags on forever and becomes incredibly frustrating. On top of that, my company is paying for professional features that we still cannot access which makes the whole situation feel ridiculous. When nothing goes wrong, the software itself is decent enough but the moment there is an issue, I feel completely stuck. To me, Pipedrive seems much more focused on charging customers than genuinely helping them.

“Clear pipeline visibility”

Pros

After using Freshsales before, I found that the pipeline setup in Pipedrive gives me much better visibility into how deals are progressing through each stage. that level of clarity has made it a lot easier to track opportunities and understand where things stand at any given moment. I also feel the insights feature delivers really useful information and I can use those metrics as a great benchmark when evaluating the performance of our sales representatives.

Cons

One thing I am not thrilled about is that features like LeadBooster, chatbots and forms are offered as paid add-ons. In my opinion, those tools should already be included in the core Pipedrive paid plan instead of costing extra.

“Useful info management”

Pros

I also value how Pipedrive CRM allows me to handle and organize information. It gives me a practical way to keep track of details and I feel like my data stays much more manageable when I use it.

Cons

One thing I think could be improved is the reporting section. I'd like to see the reports become a bit more customizable, because that would make the platform fit my specific needs much better.

“Better lead follow-up results”

Pros

What I value most about Pipedrive CRM is how it lets me keep close track of potential customers and that has helped me create more sales opportunities. having a clearer follow-up process makes it much easier for me to stay on top of leads and avoid missing chances to convert them.

Cons

The app's automation becomes difficult to handle when I am working on more complex projects. In those situations, I feel like setting up advanced automated processes is not as easy as I would like.

“ideal sales flow companion”

Pros

The reason I was productive from day one is how user friendly Pipedrive feels from the start so I was able to use it without any confusion. In my experience it's a powerful and well-rounded tool that covers the entire sales process from beginning to end. Another thing I really appreciate is the mobile app, because for me it's one of the strongest parts of the platform and makes it very practical to work on the go.

Cons

From what I have seen, the only downside is that some features require an additional payment. Aside from that, I really haven't found much else to complain about.

“Accessible cloud crm”

Pros

The flexibility of being cloud-based has been a game changer for me as I can get to it from pretty much anywhere without being tied to one device or location. In my experience the setup was very easy and I was able to start using it without dealing with a long learning curve. I also found the overall system simple to navigate which made daily use feel very natural.

Cons

The most affordable plan feels a bit limited in what it offers. When I needed access to more advanced features, I had to look at the higher-tier packages and those obviously come at a higher price. that means the entry-level option works but growing into the platform can get more expensive than I'd like.

“Good for basic crm needs”

Pros

this CRM is easy to work with and handles the core features a small to medium-sized company usually needs. I have found it practical for managing everyday sales activities without feeling overly complicated.

Cons

What held me back is that I found its integration options with other software fairly limited. In my case, that made it harder to connect everything I use and reduced some of the overall flexibility.

“Clean starter crm for teams”

Pros

Pipedrive is priced in a way that makes it a practical option for a lot of businesses while still covering the basics well. For a company that's just getting started or a team that only needs a simple CRM, it really fits the bill. What stood out to me was the clean interface and I was able to get comfortable with it very quickly. In my experience it feels almost plug-and-play since very little training is needed to start using it effectively.

Cons

What I have noticed is that the automation features are pretty limited and I definitely wish there were more of them. Beyond the core CRM basics, I feel like the platform doesn't offer a whole lot of depth. Reporting is another area that, in my opinion, could be improved quite a bit because it feels too limited for anything beyond simple needs.

“Affordable fit for a small team”

Pros

What stood out to me most was the pricing, because it felt reasonable for our budget. I found that while it doesn't come with all the extra features and complexity that Salesforce offers, it still gave me what I needed to manage things well in a small organization.

Cons

One thing that frustrated me was the limited sorting options since I wanted more flexibility when organizing information. I also felt like the main dashboard wasn't laid out in a very user friendly way so it took me more effort than expected to find what I needed.

“Fantastic lead tracking tool”

Pros

This software is really impressive and it feels very user friendly in the way it's designed. Using it for managing leads has been a very positive experience for me and I genuinely like how comfortable it is to work with on a daily basis.

Cons

everything has been working really well and I honestly like most things about it. The platform feels user friendly throughout and so far I haven't run into anything that stands out as a real downside for me.

“Great tools for team communication”

Pros

Besides the storage features, I really value the tools it gives me to communicate and stay in touch with my teammates. that part has been very useful in day to day work and makes collaboration feel much more natural.

Cons

What I have noticed though, is the lack of visibility and promotion in Latin America, along with very little public presence or outreach. In my opinion, it deserves more recognition in the region because not many people seem to hear about it.

“Helpful for multilingual sales”

Pros

What stood out to me about Pipedrive CRM is how well it supports teams that work with multiple languages compared with a lot of other CRM tools I have looked at. I found the interface easy to navigate and it doesn't take any technical background to get comfortable using it. On top of that, it has been useful for sales automation and I like that the learning curve feels short while the overall cost still seems more affordable than many competing options.

Cons

From my point of view, the main drawback with Pipedrive is the pricing. Aside from that concern, I honestly feel it performs well and I have had a positive experience with it overall.

“Cleaner than salesforce”

Pros

Having worked with both Salesforce and Pipedrive, I personally preferred Pipedrive by a wide margin. It felt much more user friendly to use and I was able to find the information I needed without digging through layers of menus or screens. In my experience Salesforce can feel overwhelming because there are so many buttons, options and interface elements competing for attention. With Pipedrive, I felt like everything was presented in a clearer and more accessible way which made day to day use a lot more comfortable for me.

Cons

So far I honestly haven't run into any real downsides. I mainly used it as a way to monitor and log my activity and for that specific purpose, it worked exactly the way I needed it to. From my side, it did the job perfectly and I didn't feel like anything was missing.

“Fantastic lead capture and speed”

Pros

What I have really liked about Pipedrive is how well it connects with Sales Navigator, along with its lead management and lead capture features. In my experience the platform runs very quickly which helps our sales reps work more efficiently without feeling slowed down. I also appreciate how simple it is to use and that ease of use has made adoption much better for my team. For what our business needed at the time, the integration fit in really well and honestly it has been an awesome addition overall.

Cons

My biggest frustration has been the customer service, because it really hasn't been good in my experience. I also feel the marketing automation side is not strong enough yet and definitely needs improvement. On top of that, the mobile app doesn't offer the kind of flexibility I was expecting so using it on the go can feel limiting.

“Packed with useful sales tools”

Pros

The reason I don't need to juggle a dozen different tools anymore is how many useful features Pipedrive brings together in one place. I can keep track of revenue figures, run email campaigns, manage lead generation and handle calling without constantly switching to other tools. On top of that, I have found plenty of helpful articles and guides that show me how to get the most out of the platform which has made the overall experience even better.

Cons

Moving between the different functions can take a little time so it does not always feel instant. I have also run into an issue where, when I send an email for the first time, it sometimes does not go through right away and needs another try.