Pipedrive CRM Reviews

“Helpful email tracking”

Pros

Having a system like this was really useful for keeping track of everything. I especially appreciated how well email was built into the platform since it let me monitor all the communication and activity without having to leave the system.

Cons

Running a small business, I wanted access to the features included in the higher-tier plans but I couldn't really justify paying more when I can handle some of that tracking with a free tool like Trello. Finding the right balance between the available features and the cost is tough.

“Sales pipeline tracking”

Pros

What I really like is being able to keep track of my deals through every stage of the sales cycle without any hassle.

Cons

If I had to point out anything, I'd say the reporting could be a bit more advanced. That said, it's meant to stay simple so it's not a major issue for me.

“Flexible pipeline customization”

Pros

One of the best parts of this software is how customizable it is. It can be adjusted to match your sales pipeline really well which makes it feel customized to the way your team already works. The APIs are another big plus especially if you need to connect it with your own software and build out integrations.

Cons

There really is not much to complain about. If I had to point out something, it would be helpful to add multiple users to a deal at the same time but that has barely been an issue in actual use.

“Useful sales tracking insights”

Pros

It helps us keep track of sales and maintain a clear record of buyer data which is very useful for forecasting future sales and planning ahead.

Cons

One issue is that the system updates without any prior notice so there's no time to adjust properly. That slows down the automation of recordkeeping and its migration capabilities are not very flexible.

“Clear structure for business ideas”

Pros

Getting started with it is pretty easy and it gives a very direct view of the overall concept you're trying to present. It also helps keep ideas organized based on their current status which makes planning much more manageable.

Cons

Feature I'd still want is a better way to add more detail about the ideas I plan to include in the business section, ideally from a single place within the software.

“Clean layout and great CRM value”

Pros

The visual design and overall feel of the product are really appealing, on top of the clear advantages you get from using a CRM. Our company has been working with it for the past couple of years.

Cons

The notifications and reminder features could use some improvement although to be fair, the product is continuously being updated and refined.

“Sales autonomy that works”

Pros

Even though I'm not in sales myself, I worked with the team I bought this for to replace some outdated platforms and this turned out to be a really great fit. The biggest advantage has been how much autonomy it gives them which keeps the team happy and lets me stay out of the day-to-day sales side of things.

Cons

At times, it almost feels a little too simple, if that makes sense. Because the menus and interface are so stripped down, there are moments when it's not immediately obvious where you're supposed to go.

“Powerful sales features”

Pros

It covers all the core features I was looking for, sales funnels and a kanban-style board, contract values and forecasting, two-way email sync, plus email tracking and templates. The interface is easy, quick to pick up and doesn't feel cluttered with unnecessary tools.

Cons

Pricing is on the expensive side especially when adding a larger team across sales and customer success. A few teammates on Macs also struggled with the switch from desktop CRMs since it doesn't connect very well with the Mac ecosystem. Like many CRMs, it also lacks a great LinkedIn integration though that seems more related to LinkedIn limiting API access.

“Helpful contact organizer”

Pros

Keeping track of contacts and prospective patients for the student clinic has been much more manageable with this app. It helps me stay organized with details like where I met people which organization they belong to, their phone numbers and other important information.

Cons

I really don't have any complaints about this software and I'd definitely recommend it to other students too.

“great sales growth platform”

Pros

It's impressive how much this platform helps with improving vehicle sales, supporting promotions, building offers and creating customer acquisition strategies. Calls and emails can be organized without much hassle and the setup is easy enough that any user or company can customize it to match their preferences or specific needs. The interface is well optimized and really helps keep productivity centered on both administrative work and personal development inside the organization, while also connecting very well with the available applications. Another strong point is how much it is built around helping the sales department grow, with scalability that honestly feels 100% adaptable compared to many other tools on the market. On top of that, the price-to-value ratio is excellent and it does not feel expensive considering everything that can be done for sales performance and business growth.

Cons

Do not have any major complaints because it delivers on everything it was designed to do. The only thing I would still like to understand better is how much its language support could be improved and optimized for Latin American countries.

“Useful insights for every team”

Pros

One thing that really stood out across our team was how useful this has been beyond sales. It helps with tracking progress on the sales side but it also gives valuable insights to leadership, managers, marketers and even content writers. The platform feels simple while still being quite advanced so pretty much anyone can start using it without much trouble.

Cons

There honestly are not many downsides that come to mind. If anything, I might revisit the design a bit although the current simple layout does have its advantages since it keeps everything from feeling too overwhelming despite all the features.

“Clean interface for small teams”

Pros

The interface is clean, simple and neatly laid out. It could work well for smaller teams although it didn't really match what we needed when compared with other CRM options.

Cons

One thing it's missing is the ability to read incoming emails the way sequences do in HubSpot. These days, being able to detect incoming replies and automatically trigger follow-up actions feels essential.

“perfect integrations”

Pros

It was very easy to use and the interface is simple to understand. The mobile apps are also really good which helps a lot when working on the go. On top of that, it's very flexible and connects with plenty of integrations which makes it even more useful.

Cons

Biggest downside is the cost and in Ukraine it's also inconvenient that payments can't be made in USD. I'd also prefer to see contact pictures directly in the contacts list instead of only on each person's page. Even with that, it's still my favorite tool overall.

“excellent contact visibility”

Pros

One thing that's really impressive is how the enterprise setup lets you control contact visibility very precisely so users only see the specific contacts they're supposed to access.

Cons

The downside is that building a custom setup can get pretty expensive when you have specialized requirements. Bringing contacts over from another system and mapping them correctly was also difficult.

“Flexible platform”

Pros

Getting started with this CRM was easy and the setup didn't take much effort. It offers a lot of flexibility and the import/export functionality works very well. Overall, it delivers great value for the price.

Cons

It doesn't include as many features as some other CRMs. The developer tools could be more capable and the API is fairly difficult to work with.

“Simple setup with some limits”

Pros

The platform keeps everything easy and organized, with a layout that feels a lot like a Kanban board. It also gives everyone across the organization visibility into what others are working on which helps a lot with coordination. The reminder feature is useful too especially for flagging items that are overdue.

Cons

Managing additional users with different levels of access has been challenging. There are also quite a few situations where the finer details are difficult to represent using the options available.

“Helpful automation for growing teams”

Pros

Starting a business makes it hard to figure out product marketing, client management and how to keep everything organized and this tool handles those jobs really well. It automatically tracks emails and calls which frees up time to focus on higher-priority work. With so many automation features, the team can spend more energy on tasks that truly need a human touch. It also helps keep customers satisfied, keeps them updated on progress and supports the growth and visibility of the business.

Cons

It's a fairly basic application so it doesn't include all the capabilities you would get from a more advanced CRM. If you need a higher-level feature set, this probably isn't the right choice and you may want to consider another option.

“Customizable mobile features”

Pros

The mobile app covers everything I need and the level of customization is a big plus. File uploads work well and the color-coded icons for expired activities are especially helpful for keeping things organized.

Cons

One thing that's frustrating is how poorly the inbox sync works. At this point, I mostly rely on the BCC function instead since it gets the job done and lets me be more selective.

“Clean layout and useful funnel”

Pros

Right away, the clean and simple flat layout made the software feel very approachable. Our team picked it up quickly without much training which was a big plus. I also really appreciated being able to see my leads clearly at every stage of the funnel. On top of that, the Zapier integration has been very useful for connecting it with other tools.

Cons

What it still lacks is some reporting functionality. Even so, it hasn't been a major issue for us since we can export the data and analyze it in other software.

“Clear sales process control”

Pros

It helps create a very clear and easy-to-follow sales process so everything can be carried out without missing steps or small details and potential leads are much less likely to slip through the cracks.

Cons

There's no built-in integration for making phone calls. I've had better results with other sales tools that include calling features since it cuts down on hassle and keeps all the related data in one place.