Pipedrive CRM Reviews
Total 522 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars32%
3
Stars5%
2
Stars2%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Samuel B.
Information Services, 1-10 employees
Less than a year
“was easy to set up
Pros
I found Pipedrive CRM really simple to get up and running and it didn't take me long to feel comfortable using it. The interface feels well designed and I have liked using it to keep track of both my business activities and prospective clients in one place.
Cons
What stood out to me on the downside is that the interface can feel a bit overloaded with a lot of information and text showing on the screen.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Jonathan
Education Management, 1-10 employees
Less than a year
“Solid CRM tool well-integrated with the apps ecosystem
Pros
This CRM is highly intuitive and I really its strong integrations with other apps through Zapier.
Cons
The license is not cheap and migrating data seamlessly from one Pipedrive account to another is not simple task as I thought initially.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Daniela
Telecommunications, 51-100 employees
More than a year
“My Pipedrive Experience
Pros
I love how intuitive and visual the interface is. Also it is very user-friendly which allows me to see my entire sales pipeline at a glance. It feels like a chessboard where each piece represents a sales opportunity and I can easily move them between stages. The task automation is a real time-saver, eliminating repetitive tasks. Real-time reports are fantastic for tracking my sales performance without needing complex calculations. Overall it simplifies managing sales and makes it even a bit fun.
Cons
It is very very expensive. While I generally like the interface, it can feel overwhelming with all the available options and settings. It takes some time to set everything up just the way I want it. Also, the mobile app is not as robust as the desktop version which makes management on the app quite frustrating.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
10
Functionality
8
Chelcie
Leisure, Travel & Tourism, 11-50 employees
Less than a year
“Ideal and user friendly
Pros
The layout and design setup is something I really like. It smartly displays our deals and messages.
Cons
Sometimes, the settings interfere with the integration of other systems we use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jasmine
Marketing and Advertising, 1-10 employees
Less than a year
“Great Platform & Tool!!!
Pros
I think this CRM Tool is fantastic for managing my clients.
Cons
Honestly, I do not have anything I particularly like about this program.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christina
Construction, 1-10 employees
Less than a year
“Pipe Drive Ease of Use
Pros
I love being able to drag and drop clients from one stage to another as their job progresses.
Cons
I really do not have any complaints regarding Pipedrive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Fanne M.
Publishing, 1-10 employees
Less than a year
“Organized sales and stronger relationships
Pros
Using Pipedrive CRM has really helped me fix the issue of having a scattered and unorganized sales process. I can now manage deals and leads in a much clearer, more structured way and that has made a noticeable difference in how I work. On top of that, I have seen an improvement in the way I handle customer relationships which has been a big plus for my team.
Cons
Pipedrive CRM is very user friendly and simple to navigate. I haven't come across anything I dislike about it so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marvin
Computer Software, 11-50 employees
More than a year
“A dream to work with as an admin/IT
Pros
For me and my company, the API is very important. We have a fluctuating target group and update our leads every month, which used to be a hassle. Now, the API makes it easy. With the API, automation and filters, our sales team can focus on selling instead of managing leads and making decisions. They can just work through the prepared list and make calls.
Cons
From an admin perspective, the only downside I see is the 10,000 leads per day rate limit, which requires us to be cautious when updating due to the volume of our leads.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Asha
Health, Wellness and Fitness, 11-50 employees
Less than a year
“Pipedrive's User-Friendly / CRM Tool
Pros
Pipedrive provides a unique dashboard that nicely tracks tasks and projects across a diverse range of clients.
Cons
From a reporting standpoint, the capabilities are limited if I am looking for advanced methods to review data, especially for a large organization on a smaller plan.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Richard
Civic & Social Organization, 11-50 employees
Less than a year
“Good CRM platform
Pros
I liked this software as it helped us manage our pipeline efficiently.
Cons
I liked this software. It was effective in helping us manage our pipeline.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Fernando
Computer Software, 11-50 employees
Less than a year
“Pipedrive has helped me keep track of sales leads and deals in one place, making my work more organized and efficient.
Pros
I love the visual pipeline view that lets me easily see where deals are in the sales process. Its user friendly and customizable.
Cons
I wish there were more built-in integrations with other software and the pricing can become expensive as the team grows.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
James
Museums and Institutions, 11-50 employees
More than a year
“Pipedrive - sales management
Pros
The ease of use for me and my team is outstanding. It keeps us on track and engaged and its become the go to software for our sales meetings.
Cons
I am unsure how this software would scale to an enterprise solution given my background with Salesforce.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
Getchen Ann
Online Media, 101-500 employees
Less than a year
“Software Reviews
Pros
PipeDrive software is easy to use and packed with great features.
Cons
I like everything about the tool as it pretty much has it all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nathan
Marketing and Advertising, 1-10 employees
Less than a year
“It's good, but it needs work
Pros
What I like about this software is that the reporting functionality is a bit better than HubSpots.
Cons
The support can be problematic when they have server issues which seems to happen quite often.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
2
Functionality
8
RAJ KUMAR
Accounting, 11-50 employees
Less than 6 months
“Review of Pipeline
Pros
It is very handy and easy to use thanks to its excellent features. The price is also more reasonable for purchasing.
Cons
It was challenging to understand at first and repeated data entry can become tedious.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Eleonora C.
Hospitality, 11-50 employees
Less than a year
“great crm for marketing
Pros
Pipedrive is a really great CRM and marketing tool overall and from my experience it feels very user friendly and easy to use. For managing customer relationships and handling marketing activities, I think it does a very good job and feels well organized in day to day use.
Cons
One thing I'd keep in mind is that there's also a paid plan so that may be something to consider depending on the budget and the features needed.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Anonymous
Retail, 500+ employees
Less than a year
“Great for Lead Management
Pros
The quality of the leads we get from this tool is unmatched.
Cons
I preferred the old version of the app because it was considerably cheaper.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Meelis
Information Technology and Services, 1-10 employees
Less than a year
“PipeDrive makes tracking sales easy
Pros
Salespeople are not usually tech savvy but PipeDrive makes tracking and following up on sales easy. Plus, PipeDrive has its own marketplace where I can install a wide range of applications to improve tracking and follow-ups.
Cons
Initially, setting everything up was quite difficult, but once its all up and running, the experience is smooth sailing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Igor
Real Estate, 11-50 employees
Less than a year
“Great Starter CRM for New Users
Pros
Entering new contacts into the system or performing a bulk import is very simple. Searching for contacts using custom fields is easy and I can select multiple contacts at once to edit their information. Creating custom columns to organize the information I need is also a hassle free task now.
Cons
Its not great at automatically organizing tasks or checking for overlaps. It lacks a lead generation tool and does not have email marketing integration like more modern real estate CRMs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gamze
Financial Services, 500+ employees
Less than a year
“Leaving No Hussle for Data Department
Pros
I really like how easy it is to implement and integrate this system into our existing workflows.
Cons
The pricing has recently gone through the roof even though the company covers it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10